Question about SanDisk Sansa e250 MP3 Player

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Sansae250 my mp3 player wont turn on ..all that comes on is the wheel it lights up but the screen is black,.,, i have tried the *soft reset* it didnt work what else can i gdo to get my player workin again,,,oohh an it was playing i turned it off to recharge it an it neva came bac on

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These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/DriverDownload/driverList.asp
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

Posted on Dec 17, 2008

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MY SONY EREADER ISNT WORKING AT ALL. THE RESET BUTTON WILL NOT DO IS JOB AND THE ONLY THING ON THE SCREEN IS ROTATING ARROWS.wHEN I CHARGED IT DIDNT TURN YELLOW.iTS BEEN LIKE THI9S SINCE CHRISMAS AND IT IS...


Hi huffasia,

Looks like a charging problem, try this:

1. Connect the reader to the computer and make sure red steady light comes on, if not, then hit the reset button for 3 seconds.
2. Once you get the redlight, leave the reader charging for 15-30 minutes (make sure the computer does not go into sleep mode)
3. After you charge the reader, try the soft reset again and slide the power switch at the top of the unit.

If this does not resolve the problem you may try a hard reset on the reader but this will remove all content.

To hard reset:

1. Hit the reset on the bottom of the reader
2. Slide the power switch
3. Once "Opening Book" comes on the screen, press and hold the directional "down arrow" and the number "0" both at the same time until "Reset All" appears on the screen.
4. The screen will go blank, now its time to turn it on again.

Note: If after trying the hard reset, the reader goes back to the black arrows trying to turn around, then repeat the steps again.

Hope this helps!

eBookBoy
digialreader.freeforums.org/

May 16, 2011 | Sony E-reader Portable E-book MP3 Player

1 Answer

Why wont the screen turn on but the wheel lights up, how can i fix it?


Battery and Black screen Blue ring: Remove the back and check and see if the battery isn't fully connected
I put a folded peace of paper and put it on top of the battery also push softly but firmly on the Rubber rectangle above the battery (This is the Chipset For the screen, Black screen Blue ring ) and put the back on.

Jun 28, 2010 | SanDisk Sansa e250 MP3 Player

1 Answer

Zen wont work


it sounds like a possible back light problem. those are not something you can fix at home. if you are hearing music etc, mean definetly the back light is gone.
It's like a laptop computer, when the back light gone, you are still able to use the computer on an external monitor but not on the laptop lcd.

Aug 13, 2009 | Creative Labs ZEN V Plus MP3 Player

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My sansa will not load to the main screen and i have tried to fix it even when i plug it in to computer i goes to same screen


First, try a soft reset. Do this by pressing the center button and the up volume button simultaneously and try turning it on. If that does not work for you, you will need to get a micro sd card (it can be a dummy) and insert it into the slot on the side of the mp3 player. If you do not have one, you can use one of the round edges of a paper clip (be careful) to get it to come on. When you put either in, it should come on automatically, but if not, just press the power button. This should work.

Mar 22, 2009 | SanDisk Sansa MP3 Player

1 Answer

My sansa fuze screen goes black whenever i move the wheel or push a button. it comes back on in aprox 5 seconds but as soon as a buttons push of wheels turn it goes black.


I have the same problem.

Only work around I found was installing Rockbox, then in the settings turning off the wheel light.

Seemed guessing cable issue?? once wheel light when out, the screen would come back.

Dec 19, 2008 | SanDisk Sansa Fuze MP3 Player

1 Answer

Screen will randomly change positions and sometimes turn black


Reset by holding in power slide for 10 seconds.
There are no firmware upgrades available from website. They suggest that you call the Geek Squad.

Jun 05, 2008 | Insignia Pilot MP3 Player

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My mp3 player will not turn on, charge, or get detected by the computer. what do i do?


I saw it mentioned somewhere else....hold down the power button for about a minute. It should come back to life. It just worked for me, after I paniced a little, of course!

Jan 05, 2008 | SanDisk Sansa e260 MP3 Player

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My Sansa e250R, 2 gigs, froze. Help!


It seems like your E250R is experiencing a temporary system error due to a corrupted song, and needs to be reset. Try to "Soft Reset" your player, press and hold the "Menu" button until the LCD light and scroll wheel light turn off. Since the player was probably left on for more than 7 hours (as you indicated), you would need to re-charge the player before proceeding further. Charge it for at least 2-3 hours. Next, try to format the player to rid of any corruption then re-transfer the songs. If you have subscription songs, then I would suggest to delete the song you last played which caused the error. I hope this helps. There is another solution for the player, but for now this might actually resolve the issue. Let me know the results. :)

Apr 23, 2007 | SanDisk Sansa e250 MP3 Player

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