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False paper jam message for HP C310 printer

Printer screen says "paper jam" when there is no paper jammed anywhere. will not reset, self report or print anything.

Posted by Anonymous on

6 Suggested Answers

6ya6ya
  • 2 Answers

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Posted on Jan 02, 2017

thumu
  • 69 Answers

SOURCE: False Paper Jam

Hello,

 

My name is Vikram Kumar Thumu, from India-Hyderabad. I have seen your message on the issue related to Paper Jam error messages even though there is no paper jam in printer . I would like to provide my suggestions on the issue. I hope that this should work for you and will resolve the issue.

 

This issue could happen if there is an issue with any small paper jam in the Printer, or due to the communicational issue .

 

To isolate the issue, I recommend you to perform below steps.

 

Steps are:

--------------

 

1. Power OFF printer and then please Disconnect the Printer from Computer and then disconnect the Power cable of Printer from wall outlet.

 

2. Check thoroughly in Printer that there is no small piece of paper in the Printer.

 

3. Let the Printer be disconnected and idle for 5 minutes.

 

Meanwhile please perform further steps on Computer.

 

  Note: The below steps are applicable if you are using WINDOWS 2000/XP/VIsta Operating system in  your PC

 

  Steps are:

--------------------

 Perform the below steps to restart the print spooler :

1. Click Start>Run

2. Type services.msc

3. Click OK

4. A Window will pop up with so many services listed.

5. Scroll down to locate "print spooler" in the list, right click on it and click "Restart"

6. Restart the Computer.

 

Once if you are done with steps, please connect the Printer and then Power ON Printer and check the issue.

 

This should resolve the issue for you.

 

 If you need any further assistance on the issue, you can mail me at thumuvikram@rediffmail.com . I'll be glad to help you.

 

Bye.

Posted on Oct 20, 2007

  • 72 Answers

SOURCE: HP deskjet F380 - 'status: paper jam'. There is no paper jam!

Unplug the power cord and while doing that make sure printer is powered on i mean do not turn off the printer using the power button. When you unplug the power cord than press and hold the power button for 30 seconds. Than release the power button and connect the power cord and then try to print.

Posted on Jul 22, 2009

  • 1 Answer

SOURCE: False Paper Jam on HP C4150

1) UNPLUG IT FIRST ... then take off the left side cover ... the envelope thing comes off by squeezing the lock tabs in slightly (they are on top and bottom off the envelope thingy near the front and you can just see the slots of the lock tab when you open it up ... press in the middle of the slots ... press the top one down while opening ... and bottom one up). Now you should be able to remove it and see two torx screws ... remove them and remove the cover.
2) You will see a few large gears and a clear plastic disc with some numbers on it. Gently turn the gear closest to the front corner of the printer ... the clear disc should turn too ... but if it doesn't, this is likely your problem. If it doesn't turn with the other gears, gently turn it at the same time you are turning the gears to free it. After it turns with the gears, align the square to the bottom.
3) Finally, slide the printer cartridges to the center of the printer carriage.
4) Now put it all back together and try it.

Posted on Aug 02, 2009

  • 685 Answers

SOURCE: False paper jam message on HP J6480 printer.

This should help.

Posted on Dec 23, 2009

  • 1218 Answers

SOURCE: HP Officejet L7480 false paper jam message. Resett...

Hp paper jam error message is displayed by the printer when paper is jammed in one or more locations. In such a case, users are recommended to remove the jammed paper from the specified location. The entire paper path must be checked for any pieces of paper. To stop the message, open and close the top most cover of the printer. Lastly, verify the flags and the sensors. If the problem persists, the cause of the error message could be a broken sensor or sensor lever.



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Posted on Oct 15, 2010

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1 Answer

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I understand that you're receiving what you believe to be a 'false' paper jam on your HP Photosmart C6280 All-in-One Printer. I would like to work with you today with resolving this issue. Paper jams can be real or false. The product might report a paper jam even when there is no jammed paper. A false paper jam may also be the result of having a bad paper jam at a point in time and that bad jam causing a hardware issue to the paper sensor or rollers. I am going to provide you with some additional troubleshooting steps that apply to both real and false paper jams. You did state that you already checked the paper pathway inside the printer and failed to find any evidence of paper being stuck, but please run the step-by-step troubleshooting below, even if you have already run some of the steps.

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Welcome to FixYa!


Paper jams can be real or false. The product might report a paper jam even when there is no jammed paper. The following steps apply to both real and false paper jams.
Go to this link for the complete steps to clear out a paper jam http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01617494&cc=us&lc=en&dlc=en&product=3752459&tmp_track_link=ot_search

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Paper jam messages can be true or false. The product might report a paper jam when there is not any paper jam. The following steps resolve both true and false paper jam messages.


this link will help you out:
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Print a self-test report Use the following steps to print a self-test report.
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  2. Press Setup , and then press 2 . The Print Report menu displays.
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