Question about Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

Can't release brush head on dyson dc24

The diagram on the insructions is confusing and does not match our DC 24. It shows a carch of some sort opposirte end of red button. We don't have it. When I press red button in, brush head does not release.

Posted by Anonymous on

1 Answer

  • Official Brand Answer
  • 2,572 Answers

Hi there,

I'm sorry to hear you're having difficulties with your DC24. The red button you're referring to is the brushbar motor reset button; the catch to release the brushbar is on the underside of the cleaner head.

To clean any threads or hair from the brushbar, please follow the steps shown in the video below.

I hope this helps - if you'd like any further assistance or advice, please call us free on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com




Posted on Feb 20, 2012

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Posted on Jan 02, 2017

  • 389 Answers

SOURCE: Dyson DC 24 blockage between brush bar and

You can remove that short length of pipe very easily. Just pull it away from the fitting at the vacuum end and unscrew it from the brush bar end. While you've got it off, check it for splits (which are common) and replace it with a new one if it is damaged.

Posted on Jan 06, 2010

Testimonial: "Solved problem first time,also one we thought was a manufacturing fault,that side hose uremovable,were doing it wrong and this told us the right way."

  • 1 Answer

SOURCE: kickstand on dyson dc24 will not stand up

Solution to Dyson Ball wil Not stand up / Kickstand will not go down:

I had this problem on my Ball. The metal guides on the red foot lever had jumped out of their tracks and you have to get them back into the guide tracks on the rear wheel assemblies. I pulled on the affected wheel assembly to get the metal post on the red kickstand to reset it where it should be.

Posted on Mar 11, 2010

Dysonteam
  • 167 Answers

SOURCE: dyson ball dc24 the brush bar is not turning

Hi its Darran at Dyson.

With the machine switched off, press the re-set switch on the side of the head, making sure you push the button in as far as you can. When you switch the machine back on and lower it into the vacuuming position, the brush bar should start turning.

If this doesn't rsolve the problem, please contact our Helpline on 0800 298 0298, between the hours of 7am - 10pm, 7 days a week.

Kind regards
Darran
Dyson Customer Service

Posted on Apr 20, 2010

Dysonteam
  • 167 Answers

SOURCE: the brush bar wont spin on my dyson dc 25... i

Hi its Darran at Dyson.

Simply switch the machine off and stand it upright. Press the brush bar on/off switch once and then turn the machine back on.

When you release the machine into the vacuuming position, the brush bar should start to turn again.

If you still having problems, please contact our Helpline on 0800 298 0298 (UK) or 1866MYDYSON (US).

Kind regards
Darran
Dyson Customer Service


Posted on Apr 22, 2010

  • 1 Answer

SOURCE: Brush stopped spinning

trip switch wont reset on brush head

Posted on Sep 12, 2010

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Jan 28, 2016 | Dyson Vacuums

1 Answer

Dyson DC 24 brushbar motor stops working , every so often , I press the reset button then it works for a while and stops again till I press reset again.


Hi there, it's Jack at Dyson.

DC24 is equipped with a safety device which shuts off the brush bar if something jams it - for example, a shoelace or a rug fringe. From what you've described, it sounds like there may be something in the cleaner head which is jamming the brush bar. It's also important to remove any threads or hair from around the brush bar regularly. Please follow the steps shown in our online Support guide:

http://www.dyson.co.uk/support/dc24/dc24-multi-floor/my-machine-is-not-working/my-brushbar-is-not-rotating/stabiliser-check

You may also find the video below useful. Make sure that before you test the machine, you've reclined it into the vacuuming position, because the brush bar will never rotate when the machine is standing upright.

I'm confident this will resolve the issue, but if you'd like any further assistance, please give our Helpline a call on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com


Nov 25, 2012 | Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

My dyson 24 .....brushes will not stay on when vac.ing carpets


Hi there,

Your DC24 is equipped with a sensor which shuts off the brushbar if something jams it. Once you've checked the cleaner head for obstructions, and removed any threads or hair from around the brushbar, you should be able to reset the machine as shown in the video below.

You may also want to refer to our online Support guide:

http://www.dyson.co.uk/support/dc24/dc24-multi-floor/my-machine-is-not-working/my-brushbar-is-not-rotating/stabiliser-check

This should resolve the issue, but if you'd like any further assistance or advice, please give our customer Helpline a call on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Apr 03, 2012 | Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

Dyson dc 24 burning smell and cracking noise and brush not going round..


Hi there,

I'm sorry to hear you've had difficulties with your DC24. If you can smell burning coming from the machine, please don't run it again. I'd encourage you to give our Helpline a call on 0800 298 0298 (UK), or 1-866-693-9766 (US) so we can help resolve this. It'll help if you have the machine to hand when you call.

We'll look forward to hearing from you.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Mar 26, 2012 | Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

Hi. I have a DC 24 which when brush rotates makes a very loud noise. I have replaced the brush and side bar. The side bar appears very loose. The noise stops when I switch the brush rotation off. Any ideas...


Hi there,

I'm sorry to hear you're having difficulties with your DC24. If the cleaner head seems to be making an unusual noise during use, you may want to check all the parts are correctly assembled, and that the cleaner head and brushbar are free of obstructions. The video below may help in doing this.

If you've tried this and are still concerned about the noise, please get in touch with us directly, as we should be able to determine the cause of the noise over the phone, and provide further assistance. You can call us free on 0800 298 0298 (UK), or 1-866-693-9766 (US) - it will help if you have the machine to hand when you call.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com


Feb 22, 2012 | Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

My brush is not working in my DC 24 I've tried resetting the machine and I have cleaned the brush. Anything else I can try?


Hi there,

I'm sorry to hear you're having difficulties with your DC24. If you've been unable to reset the machine yourself, I'd encourage you to call us free on 0800 298 0298 (UK), or 1-866-693-9766 (US) so we can help you resolve this. We'll look forward to hearing from you.

Best wishes,

Jack
Dyson Online Customer Support

Jan 03, 2012 | Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

Dyson dc 24 animal reset


Hi there,

To reset your DC24's brushbar after clearing any obstructions from the cleaner head, please follow the steps shown in our online support guide:

http://www.dyson.com/support/help.asp?article=1129&product=DC24-ALLFLOORS

You may also find it helpful to refer to the video below. If you'd like any further assistance or advice, please call us free on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support


Jan 01, 2012 | Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

Can't remove the brush head from my dyson dc 24


Should not be too much of a problem perhaps you should see Utube.com Fix video.....This will help.

Feb 23, 2011 | Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

The brush dosent moving dyson dc 24 how to repair


Hi there,

You should be able to resolve this issue by following these simple steps: http://www.dyson.co.uk/support/help.asp?article=1502&product=DC24-ALLFLOORS

However, if you're still having problems, please get in touch with us, free, on 08002980298 (UK), or 1866MYDYSON (US), so we can go through a few checks over the phone.

Kind regards,

Jack
Dyson Customer Service

Feb 22, 2011 | Dyson Ball DC24 Bagless Upright Vacuum

2 Answers

Brush stopped spinning


If you've had the brush out to clean it you need to re-set the trip switch which is a red button at the right side of the brush simply press it in till it clicks.

Jul 05, 2010 | Dyson Ball DC24 Bagless Upright Vacuum

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