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This is probably a broken wire inside. the microphone piece moves back and forth to turn this unit off and on and the wires have broken because of it. there is a similiar problem with the H800 as the mic extends in and out to turn it on and off.
Call Motorola useing their 1-800number talk to a rep. and they may can help you. I purchased an HS850 from E-bay A year ago. The cushion split on the ear piece. I called to see if I could purchase a new one. they asked me if I had done a previous service with them and I tole them "No". They asked me to ship it to them and if I was will to pay for the shipping back and they would send me a "New Unit" back. They returned me a "New" Head set "in box" with-in 2 weeks.
I had the same problem with my Razor and the H700. I removed the device from the phone and reinstalled and that fixed the pairing probelm...Now I have another problem. I can hear the party I'm talking to just fine but no onee can hear me...this is my second Motorola ear piece and I've had the same problem twice...I think its a microphone problem...anyway, try to unistall and then reinstall the ear piece, that should fix your problem