Question about Toshiba Satellite L305-S5933 Notebook

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Toshiba laptop stuck on Microsoft Corportation screen

My laptop was configuring updates last night for over an hour. I held the power button down to shut it off. This morning I turned it on and it would boot as far as the Microsoft Corporation screen with the status bar above it. I tried shutting it off and turning back on in safe mode when prompted and all I get is a black screen with a white mouse. I tried unplugging the battery and holding the power button for 30 seconds to drain the power and plugged in the power cord without putting the battery in and nothing works. I don't have a cd/dvd that came with the computer. Please help.

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  • sandrajill77
    sandrajill77 Feb 19, 2012

    I decided to leave the computer at the screen its stuck on to see if anything different would happen. It's been stuck like this for over an hour now

  • sandrajill77
    sandrajill77 Feb 19, 2012

    I should clarify that it wouldn't actually configure the updates. It got stuck loading those too.

  • sandrajill77
    sandrajill77 Feb 19, 2012

    I plugged the battery back in, tried starting it in safe mode again, and it brought me back to the system recovery options window, but there is no OS listed


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Not to sure how that can be fix for its very important to have the updates done for it updates the system and it is required to let the process finish. Take your computer to a shop and they will be able to help u but do not ask how much it would cost. :)

Posted on Feb 19, 2012


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