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I bought a new hp computer 3 weeks ago and it will not run my printer unless I restart it. Then it will print until I leave it for an hour or so. Then I have to restart it again to print. My printer is a 2 year old lexmark z611. I have had 2 computer people here and they can not get it fixed.

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  • Jeff Strader
    Jeff Strader May 11, 2010

    did the printer work correctly all the time on the last computer? are the operating systems the same on both the new and old computer? how long did the printer sit in storage between computers?

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Since you are running a new Computer, you are most likely using Windoiws Vista correct?

Thats the problem. Windows Vista is Incompatible with all Printers older than 12 months ago. They dont tell you that when you get the system and they currently dont offer driver support for older printers for Vista. My suggestion, Printers are Cheap, seriously, i bought a new one for 40 bucks from Office Depot.
So go and buy a new one that has the statement on it that it is Compatible with Vista, otherwise you will run into the same problem.

Posted on Oct 26, 2008

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Http://www.siliconguide.com/drivers/device/212/

try here for the updated driver. It has drivers for various operating systems

hope this helps

Posted on Oct 26, 2008

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Dear Sir,

As you are experiencing an issue with the print documents stuck in queue, I would like to provide you a solution which could be performed without restarting the computer, please refer the below mentioned steps to resolve the issue.

Step 1:
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Note: Disconnect the USB cable from the computer before performing the below steps

Restart Printer spooler :
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Once done, connect the USB cable back to the computer then perform Step 2.

Step 2:
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