Question about HP Photosmart Premium C309g multifunction InkJet Printer

Open Question

Oxc19a022 I have the Ink System Failure message. I've tried all the troubleshooting and nothing. I contacted HP and all they said was it was a hardware failure and kept trying to make me buy a new printer. Would replacing the entire printhead assembly? Or should I just go printer shopping? Trust me it won't be an hp this time.

Posted by on

Ad

6 Suggested Answers

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of.(from cars to computers, handyman, and even drones)
click here to download the app (for users in the US for now) and get all the help you need.
Goodluck!

Posted on Jan 02, 2017

Ad
rakeshpramod
  • 234 Answers

SOURCE: Scanner Failure, 'Power off and on' message - therefore, fax will not work

Scanner failure will not let you to make copies nad scan but you will be able to print from computer and receive fax.

Even then try the steps mentioned bellow:

Remove both the ink cartridges from the All-In-One.
Unplug the power cord from the All-In-One as well as the power outlet.
Now move the carriage (carriage is the one which holds the cartridge) Too and Fro till you feel the carriage is moving smoothly.
Then insert the cartridges close the access door.
Plug the power cord directly to a wall outlet without surg protector (If possible connect it to a different power outlet)
Before connecting the power cord to the All-In-One press and hold the # and no 6 button and then insert the power cord, do not release the keys
until you see a message a reset (if the screen goes blank then release the keys and turn the power on)
Now try printing Printing from computer,
If you are able to print from computer you should be able to receive faxes.
Try printing a test fax.

Press Menu/Setup> Then press the right arrow key to locate Tools> Then Press Ok> Again press the right arrow key to locate Run Fax Test> And press OK

Check to see if it prints a Fax test

Good Luck

Posted on Oct 03, 2008

Ad
  • 1 Answer

SOURCE: HP Photosmart c7180: "Ink System Failure" error code Oxc18a0306

I get the ink system failure message on my hp c7180 as well as an error code of oxc18a0306.

Posted on Nov 21, 2008

  • 125 Answers

SOURCE: Fax Failed - Test Failed- Hardware Failure

had a lightning storm since? if so the modem in it may have been hit. i recommend pluging all devices into a electrical strip/surge strip to help prevent that. could be something else, but get back to us if you had no lightning around since it worked.

Posted on Aug 20, 2009

  • 2 Answers

SOURCE: Ink System Failure HP C5180

-------solution 1---------
HP C5180
Hidden tech menu For resetting and repair, FIX UIAUX
Fixes error 0xc18a0507 error ink system fail
press <left arrow> then press <setup> button together
then press <ok>once support R0631m comes on screen

right arrow 2 times to the System configuration menu
then <ok>
then <ok> to select and ok to confirm reset error.
then <cancel> to escape ( all of witch are onscreen instructions.)
presto restart and no further error
http://www.thecomshack.com/hpc7180.htm
------------- solution 2 ----------------------------------
HP C5180 All-In-One Printer HARD RESET:
Hold down HELP + OK button and unplug printer
Hold down HELP + OK button again as you plug the printer back in.
Then power it on, if it doesn’t power on automatically.
Be Safe: keep holding the buttons until the printer turns itself off. (It took mine less than a minute.)
Now you can release the buttons and simply power it back on.
I got an error message about “improper shut down” since I unplugged it w/out powering down. After I clicked “OK” the printer was just fine and didn’t mind anymore. And now I can print.

Posted on Sep 21, 2009

pineworks
  • 4041 Answers

SOURCE: This is for an HP Photosmart 3310 all in one. The

Reset the product:

  1. Without turning off the product, disconnect the USB cable from the rear of the product.
  2. Remove the cartridges from the product.
  3. Wait for the 'Insert Cartridges ' message to display on the control panel.
  4. Disconnect the power cord from the back of the product.
  5. Wait 60 seconds.
  6. Reconnect the power cord. If the product does not automatically turn on, press the Power button (c01602202.gif ).
  7. Reinsert the cartridges, and then close any open doors on the product.
  8. If you receive a prompt to print a calibration page, do so.
  9. Reconnect the USB cable to the rear of the product, and then try printing again.

Posted on Jan 25, 2010

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

How do I fix "ink system failure oxc18a0206" message on my HP Photosmart C7280 all-in-one?


Hopefully, this link will take you to the proper troubleshooting page.
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&dlc=en&docname=c03081973&lc=en&product=3204785&tmp_track_link=ot_search#N213

You'll click on the third plus sign on the page (+) because your message DOES include the words "ink system failure."

From there, you'll choose, by looking at the pictures, whether your printer has a removable print head.

You'll click on the appropriate answer -- yes it does, or no it doesn't,

Then, you'll identify which print cartridges your system uses, and THAT will take you to the proper troubleshooting steps for your printer's specific configuration.

The fix may be something you've already tried -- turning off the printer and unplugging it (but did you unplug it from BOTH the unit AND the wall, and then did you wait at least 15 seconds?), or the fix may be to service the printer.

Good luck! :)

Aug 07, 2014 | HP Photosmart C7280 All-in-One Printer

Tip

Hp Ink System Failure: Ink System has failed. Unable to print. Error: ?0xc18a??


Hp Ink System Failure: Ink System has failed. Unable to print. Refer to Printer documentation. Error: “0xc18a…” Products that may encounter this problem: (A survey based on Fixya.com database)
HP Photosmarts:
C6180, C6288, C3210, C3310, C5180, C7280, C6188, D7460, C8250, C7180, C5183, C6288, C7268, C6150, C7360, C7160,c309a, C6380 . (Ink System Failure)
As you can see, only Photosmarts encounter this problem, however that does not mean that other HP printers types wont be affected.
Common Error Codes:
0xc19axxxx, 0xc18a0001, 0xc18a030a, 0xc19a003f, 0xc18a0201, 0xc19a0003, 0×05d1281, oxc18a0307, 0xc18a101, 0xc052281, 0xc05d0281, 0xc18a0306, 0xc19ac3ff, 0xc18a0101, 0xc19a0031, 0xc18a0007, 0xc18a506
Troubleshooting:
When you have one these error messages on your printer screen there are two things that you need to consider to enlighten yourself on what to do when you are in this kind of situation.
Is your product in warranty or out of warranty?
For In-Warranty products, please do not do any self troubleshooting. Immediately contact HP technical support to have them troubleshoot the problem for you. In most cases, printers with these error messages are replaced but you must also be patient and follow the technical support’s instructions and basic troubleshooting. I recommend you to read our article on how to contact HP technical phone support.
For Out-of-Warranty products, I am afraid you have to exert extra effort to be able to resolve this issue on you HP printer. Below are ways that I recommend to resolve this.
You need to do some basic troubleshooting steps below and hope that it would fix the problem.
  • Disconnect the Universal Serial Bus (USB) cable from the back of the product, but leave the product turned on.
  • Open the cover of the product and remove the print cartridges.
  • Close the cover and wait for the Insert Ink Cartridges message to display.
  • Disconnect the power cord from the back of the product and the wall socket, then wait for one minute.
  • Reconnect the power cord. If the product does not automatically turn on, press the Power button.
  • Open the cover and reinsert the print cartridges.
  • Close the cover. If prompted, print a calibration page.
  • Print a Self Test to verify product is functional.
  • Reconnect the USB cable, and try to print from the computer.
  • If the error is still there continue reading…
Generally, when you have this type of error message displayed on your printer screen your printer may be permanently damage, resetting your hp printer may fix it in some cases but it is almost certain that the problem wil reoccur.
“0xC18′ errors may also mean that the printer’s temperature is below 40F/5C.. Try warming up the printer and try again. If you have reached this part already and still the problem is not yet fixed, do not worry I still have 3 more suggestions to help you with this problem.
1. Chat for free in real time with an HP online support agent. Hopefully, HP can be able to support you on this.
2. I have stumbled upon a solved problem at fixya wherin user SagarJD was able to provide a special reset for the ink system and was able to successfully solve the ink system failure with error:OXC18a0205. You can try following his procedure.
3. If you have reached this part already, then most probably your product’s Ink System is permanently damaged and it is certainly unrecoverable. Servicing the printer is not what I recommend on this. Instead, I suggest you call HP tech support and upgrade your printer to newer model.
hp_cmos-_battery.jpg
By the way, there is another way. By now you are getting ready to replace your printer, right? Why don’t you this last solution, and try it to resolve this issue. This step is only intended for OUT-OF-WARRANTY products ONLY as doing this step on IN-WARRANTY products can VOID YOUR WARRANTY. Do this step at your own risk.
There is a CMOS battery inside your printer that keeps track on your printer’s history. Ink replacements, resets, etc… Try resetting the data stored on your Hp product by removing the CMOS battery and then putting it back in after 30 minutes. Unfortunately I could not tell where you can find this battery inside your product as location differs for different products but here’s what the battery should look like inside your printer.

on Apr 28, 2010 | Office Equipment & Supplies

1 Answer

Error code!


HP Photosmart D7460 Printer support



  • Product home

  • Drivers

  • Troubleshooting

    • Solve a problem

    • Product information

    • How to

    • Getting started

  • User guides

  • Contact HP


\'Ink System Failure\' or a \'0x ...\' Error Message Displays on the Control Panel







  • Print


  • Share








  • graphic.php?im=im_e58rok73o1nlhbz #feedback:hover{text-decoration:underline;} Feedback



    graphic.php?im=im_e58rok73o1nlhbz #feedback:hover{text-decoration:underline;} Feedback





If your product has a removable printhead and uses 564, 364, 178, 862, or 920 cartridges, you have come to the right troubleshooting document.



Issue
An \'Ink System Failure\' or \'0x... \' error message displays on the printer control panel. The exact text of these error messages varies by printer, but they are usually preceded by the word \'Error .\'


The steps to resolve this issue depend on the error code that displays on the product control panel with the \'Ink System Failure\' message. Look for the section below that addresses your particular issue, and then review the solutions in that section.


Click the plus sign () for more information.

Follow these steps to resolve the issue of \'Ink System Failure\' with an accompanying error code \'0xC19A0003.\'



Solution one: Reset the printer


The error message might disappear after you turn off the printer and then turn it on again. After you make any adjustments to the cartridges or the printhead, reset the printer in order for the error message to clear completely. Follow these steps to reset the printer.






  1. Press the Power button ( ) to turn on the product.



  2. With the product turned on , disconnect the power cord from the rear of the product.


  3. Unplug the power cord from the wall outlet.


  4. Wait at least 15 seconds.


  5. Plug the power cord back into the wall outlet.


  6. Reconnect the power cord to the rear of the product.


  7. If the product does not turn on by itself, press the Power button ( ) to turn it on.






  • If the error message disappears, the issue is resolved and you do not need to troubleshoot further.




  • If the error message persists, continue to the next solution.




Solution two: Remove, clean, and reinstall the printhead


If the previous solutions did not resolve the problem, the printhead might be installed incorrectly, or there might be ink or debris on the printhead electrical contacts. Follow these steps to check and clean the printhead.



Step one: Remove the printhead



  1. Press the Power button ( ) to turn on the product.



  2. Open the cartridge access door.


  3. To remove each cartridge, press the tab on the front of the cartridge to release it and remove it from the slot.


    Figure 1: Remove the cartridge




    NOTE: Do not leave the cartridges outside the product longer than 30 minutes. Doing so can result in damage to both the product and the cartridges.



  4. Lift the latch handle on the carriage until it stops.


    Figure 2: Lift the latch handle



  5. Lift the printhead straight up to remove it.


    Figure 3: Remove the printhead



Step two: Clean the printhead
There are three areas of the printhead that need to be cleaned: the plastic ramps on both sides of the ink nozzles, the edge between the ink nozzles and the electrical contacts, and the electrical contacts. Follow these steps to clean the printhead.



Figure 4: Three areas to clean


1 - Plastic ramp on the side of the ink nozzles

2 - The edge between the ink nozzles and the electrical contacts

3 - The electrical contacts



CAUTION:Do not touch the ink nozzles. Do not touch the electrical contacts with your finger. Use only cleaning materials to touch the electrical contact areas.
Figure 5: Do not touch the electrical contacts





  1. Gather the following cleaning materials:





    • Several clean, lint-free cloths or papers. Coffee filters and glass-cleaning cloths work well.






  2. Distilled or bottled water. Do not use tap water, because it can contain contaminants that can damage the printhead.




  • Lightly dampen a clean, lint-free cloth.


  • Use the damp cloth to wipe the electrical contacts from the bottom to the top. Do not go past the edge between the electrical contacts and the ink nozzles. Repeat this motion until no ink remains on the electrical contacts.


    Figure 6: Clean the electrical contacts



  • Use a fresh, lightly dampened, lint-free cloth to wipe any accumulated ink and debris from the edge between the ink nozzles and the electrical contacts.


    Figure 7: Clean the edge between the ink nozzles and the electrical contacts



  • Use a fresh, lightly dampened, lint-free cloth to wipe the plastic ramps on both sides of the ink nozzles. Wipe away from the nozzles only.


    Figure 8: Clean the ramps



  • Dry the previously cleaned areas with a clean, dry, lint-free cloth before proceeding to the next step.


  • Lightly dampen a fresh, clean, lint-free cloth with bottled or distilled water.


  • Clean the electrical contacts inside the product by wiping them from top to bottom. Repeat this motion until no ink remains on the electrical contacts.


    Figure 9: Clean the electrical contacts inside the product



  • Dry the area with a clean, dry, lint-free cloth.



  • Step three: Reinstall the printhead



    1. Raise the latch handle, and then reinsert the printhead.



      Figure 10: Insert the printhead



    2. Carefully lower the latch handle before reinserting the cartridges.



      NOTE:Leaving the latch handle raised can result in incorrectly seated cartridges and printing issues. The latch must remain down to install the cartridges correctly.



      Figure 11: Lower the latch handle



    3. Using the colored shaped icons for help, slide the cartridges into their appropriate slots until they snap firmly into place in the slot.







      Figure 12: Slide the cartridge into the slot



      Figure 13: Snap the cartridge into place


  • Close the cartridge access door.







    • If the error message disappears, the issue is resolved and you do not need to troubleshoot further.




    • If the error message persists, continue to the next solution.





    Solution three: Reset the product








    1. Press the Power button ( ) to turn on the product.



    2. With the product turned on , disconnect the power cord from the rear of the product.


    3. Unplug the power cord from the wall outlet.


    4. Wait at least 15 seconds.


    5. Plug the power cord back into the wall outlet.


    6. Reconnect the power cord to the rear of the product.


    7. If the product does not turn on by itself, press the Power button ( ) to turn it on.







    • If the error message disappears, the issue is resolved and you do not need to troubleshoot further.




    • If the error message persists, continue to the next solution.






    Solution four: Replace the printhead


    If the previous solutions did not resolve the issue, replace the printhead. Contact HP support to obtain a replacement printhead.



    Click Contact HP ( ) on this page for more support options.



    If HP replaces your printhead assembly under warranty, you will receive a new printhead assembly, cleaning materials, and a full set of new cartridges.


    If your printhead assembly is no longer under warranty, you can purchase a new one online.




    1. Click this link to go to the HP Parts store.



    2. Under Find your part(s) , type one of the part numbers below in the Search by part number text box.





      • If your printer uses 4 ink cartridges, type CN643A




      • If your printer uses 5 ink cartridges, type CN642A







  • Follow the online instructions to order the printhead assembly.









    • If the error message disappears, the issue is resolved and you do not need to troubleshoot further.




    • If the error message persists, continue to the next solution.

    May 14, 2013 | Office Equipment & Supplies

    2 Answers

    Ink system failure have tried everything such as resetting and nothing works


    Have you installed a new cartridge or tried the old one that worked to see if the new cartridge you have was bad out of the box?

    Jan 07, 2010 | HP - HP Photosmart 8250 printer

    2 Answers

    Print cartridge problem : [Tri- color]


    Printer display says: Print cartridge problem : [Tri-Color]. Refer to device documentation to troubleshoot. I can find nothing in the 'device documentation' to help me.

    Apr 03, 2009 | HP OfficeJet J4580 All-In-One Laser...

    1 Answer

    Ink System Failure on HP Photosmart c5180


    Ink system failures is a very serious problem on HP printer systems. If you have this problem you should be ready to replace your printer. However there are still troubleshooting steps that you can do to try to resolve this problem. try this Ink System Failure Trouble shooting guide.

    Dec 08, 2008 | HP Photosmart C5180 All-In-One InkJet...

    Not finding what you are looking for?
    HP Photosmart Premium C309g multifunction InkJet Printer Logo

    125 people viewed this question

    Ask a Question

    Usually answered in minutes!

    Top HP Office Equipment & Supplies Experts

    Doctor PC
    Doctor PC

    Level 3 Expert

    7733 Answers

    Seeker5211
    Seeker5211

    Level 3 Expert

    1089 Answers

    kakima

    Level 3 Expert

    102366 Answers

    Are you a HP Office Equipment and Supply Expert? Answer questions, earn points and help others

    Answer questions

    Manuals & User Guides

    Loading...