My HP Pavillion a620n had a system crash and I used the backup disk to repair it. Now when it gets to the windows XP screen it says my computer has a configuration problem and will not work until it is fixed.Checked all the connections inside the machine and they are fine so it must be in the bios that the problem lies. The problem is I do not know what the original bios had. Checked it but did not know what to change of if I should change anything . Need the information for the Main, Advance, Boot, etc to make sure these are what they should be at. Thanks for any help.
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Re: Problem accessing windows xp home edition
Enter the BIOS at Startup Press F5 Load Setup Defaults Press Yes
Press F10 Save & Exit Yes.
If you are getting a configuration error or if you have any message like code Purple configuration Error the you just need to call HP Tech Support and they will replace the motherboard Without any cost.
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When you bought the computer it told you to make recovery disks. you apparently didn't.
You can buy the OS at a local store and do a system refresh which is really much better. None of your data or programs will be lost as thye would be with recovery disks.
most likely the ram memory is bad, or the windows file system is corrupted. test the ram with memtest86 (http://www.memtest86.com/) and/or replace it. if the ram is good, all you can do is backup the files and reinstall windows. to reinstall windows, use your disks, or press one of the following keys when the computer boots up:
sony = F10
hp = F11
If the computer originally came with a backup software disk, you can try contacting gateway for a replacement. If the backup software was instead on a dedicated partition of the original drive you will need an XP home system disk, in which case you can probably get a better deal off the shelf at a retailer. Be sure you get the full version and not an upgrade, as you don't have any windows system currently installed for an upgrade to detect. If your Gateway has a Windows XP COA affixed and you can borrow a full XP Home installation disk from a friend you can install from that disk inputting your number from your COA when prompted. (don't use your friends COA) Microsoft will recognize this as a genuine restored installation so long as you have not changed any other major hardware in the system, and you input the same information for activation as you did originally. And you can get the service packs and other updates just as you always have.
Or: you could become a Linux user for free. For the Linux newbie I would have to recommend the Ubuntu or PCLinuxOS for their user-friendliness. Again that's FREE! if you try it and don't like it you're out exactly $0.00! My systems have been Linux exclusively for about 7 years, and am kinda partial to the Mandriva distributions, though I tried PCLinuxOS a while back and have had that on this system ever since, though it has it's quirks. But don't all systems?
If you find my suggestions to be helpful, please share with us some details so that others may benefit from knowing the whole story. Thank you!
vswright is right, you have to make a restore disk when you are happy that that system is running properly (this called system back up and restore) go to the HP support website (HP now own Compaq) and enter the make and model of the pc and download the device drivers you need, if you experience any problems, get back to us
If you use his disk, that will be better, because if it is original HP disk, it should install all original drivers at all, however this may delete all files on the computer depending on the type of installation you do.
Installing an older version of XP home does not make a big difference , as windows will update the system using automatic updates. What must be done, is ensuring that all proper drivers are installed.
Check device manager, in control panel/system, and see if all devices are installed with proper drivers.
Are you able to successfully enter Safe Mode? Are you getting a brief blue screen before the computer restarts?
A possible solution (if you can't get into Safe Mode to further diagnose the issue) is to repair the Windows installation with a Windows XP Home CD. If you know someone with such a disk you can use that with the product key that should be on a sticker on the back of your computer. Otherwise, HP should be able to send you an XP CD since you have an authorized copy of Windows on your computer.