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When I try to send a scanned document I get the following error message hpqca has encountered a problem and needs to close.

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Reinstall the driver.

Posted on Oct 26, 2008

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Scan error try scan from computer or see documentation Press ok!!!


There are two ways to make your printer scan.

You can tell it to scan by pressing the keys on the front of the printer

OR

You can tell it to scan by using the software that came with your printer that is installed in your computer.

Your error message is saying that you are trying to scan by pressing the button on your printer and you have not set up this option yet. It is saying to check your documentation for instructions on how to set up this option if you wish to use it or try scanning using the software in your computer instead.

Go ahead and press "ok", if you have not done so already to clear the print que.

Then what I need to know from you is which option above do you want to use to initiate a scan from your printer?

In order to scan using the keys on your printer, you need to have an application (software) installed on your computer that it can recognize and send the image to. The printer will send the image to just about any graphics or photo editing software and others like Microsoft Word, or the photosmart software that came on your driver disk.

Make sure you have one or more of the above software titles installed on your computer, then press the "scan" button on the printer. The first time you set it up, you will see a message that says something similar to "gathering applications list" please wait. That means that your printer is connecting to your computer and checking for software that it recognizes and will scan to. Once a program is located it will then ask you where you want to send the image to and give you a list of acceptable applications it found installed. You use the up and down arrow keys on the printers keyboard to scroll the list until you see the one you wish to use then press the "ok" or "enter" key. Then just follow the prompts on your printers display and it will scan and send the image to your computer screen.

Using the keys on the printer is tougher to learn then scanning through the software on your pc.

If you want to try scanning by using the software, follow these instructions below:

Install the software that came with your printer on the driver installation disk. If you don't have the software or disk you can download a copy of the program from HP's website (http://www.hp.com). Look for downloads and then enter your printer make and model and follow the instructions to download and install on your pc.

Once the software is installed, turn on your printer and insert the document or photo you want to scan. Then open the program on your pc and click on the "scan" option (choose scan document, or scan picture or scan mixed ect.).

The pc will send the scan command to your printer, it will warm up and then send a copy of the image to your computer screen and ask if it is acceptable. If it is, choose "accept" and it will save a copy of the image file on your computer and stop. Double click on the image to open it for editing ect. Once you are happy with the finished product, click on "file" and then choose "save as" and pick a place that you will remember for easy locating then name the image and close it.

If you have any questions or encounter problems with the instructions above, just come back to this question and send me your concers through the "comment" section and I will help you solve this.



Click on the "Scan" option

Nov 08, 2010 | HP PhotoSmart C4480 All-in-One Printer ...

3 Answers

I can not get the printer to stop printing ...what do i do?


Hi please turn off the printer and restart it after five minutes if you still have the problem please uninstall and reinstall the drivers for your printer.

Jun 13, 2010 | HP Office Equipment & Supplies

1 Answer

Dell AIO 942 Printer - updated driver from Microsoft


In this case you may try to change the print format of ur printer in order to do that please contact Dell at 1-800-WWW-DELL......

Good Luck........

Jun 05, 2009 | Dell 942 All-In-One InkJet Printer

1 Answer

Lost right click capabilites.


You may experience any of the following symptoms:
  • When you right-click a file, Windows Explorer may quit unexpectedly, or you may receive an "Access Violation" error message, or you may receive the following error message: Windows Explorer has encountered a problem and needs to close. We are sorry for the inconvenience. When you view the details of the error, you find an error signature similar to the following: AppName AppVer ModName ModVer Offset
    ---------------------------------------------------------------
    Explorer.exe 6.0.2800.1221 Ntdll.dll 5.1.2600.1217 00054084
  • After you install Windows 2000 Service Pack4 (SP4) or the 823980 security patch (MS03-026) documented in MicrosoftKnowledge Base article 823980, you may not be able to open .max or .drffiles in the following products:
    • Discreet 3DS Max versions 2.x, 3.x, 4.x or 5.x
    • Autodesk Architectural Desktop 2004
    • Autodesk Building Systems 2004
    • Autodesk VIZ 4
    • Autodesk 3D Studio VIZ R3 or R3
  • YOU CAN RESOLVE THE PROBLEM BY VISITING HERE

Mar 25, 2009 | Microsoft Windows XP Home Edition

1 Answer

IOCR application has encountered a problem and needs to close.


hi, 

i think u get that error message when u scan a document and store in pdf format, there is several reason for that, u can try any one of the following steps, 

1) in add an remove program, remove or uninstall  a software called OCR by read iris.
2) down grade ur adobe reader to version 7 r below, it should resolve the issue.........

Regards,  raj_p5983

Jan 21, 2009 | HP Officejet 6310 All-In-One InkJet...

1 Answer

Yahoo Messenger has encountered a problem and needs to close


it sounds like you have a corrupted operating system or an infection, make sure you download your windows updates, do a full virus scan with counterspy from www.counterspy.com download www.ccleaner.com make sure it's ccleaner, also re download messenger from http://messenger.yahoo.com the current version should be 9.0.0.2112 if that doesn't help hold windows key then push r type in chkdsk c:/f/r on xp, if vista type cmd into the search bar right click it and run as administrator then type chkdsk c:/f/r that will fix the corruption on your hard drive for the most part. you'll probably still need to re download messenger again.

Jan 17, 2009 | Yahoo Messenger

1 Answer

Having installed Roxio Creator 10, I get a recurring message: "RoxMMTrayApp Module has encountered a problem and needs to close." Etc. It occurs even when I am not editing with that software. ...


ROXIO Multi Media Tray Application Module Has Encountered a problem and needs to close.

This Means ROXIO Creator 10 Try Application Encountered an error.

And since it happens while burning a disc

You should

1. Uninstall ROXIO Creator 10 , and reinstall it to make sure nothing is corupted.

2. If you still get the same problem it's time to check your intire system for errors.

This can mean you will need to take trouble shooting steps.

1. Use another burning program to see if you can burn without errors.

2. if you can burn fine with another burning program like NERO then chances are
you have an incompatability with ROXIO Creator 10 and should consult the documentation
to see if your drive is actually supported by it.

Do these things weed hopper and all will be well with you.




Az.

Sep 16, 2008 | Computers & Internet

2 Answers

Hppsapp.exe has encountered a problem and need to close.


First make sure you have downloaded the current version of the software for yourOS.

Next, uninstall the software that you have already and reboot the system. Now reinstall the software, plug in the scanner only when instructed to do so in the software. Try that and post back with results.

You will first have to preview the document and then save it..

May 29, 2008 | HP ScanJet 2200C Flatbed Scanner

1 Answer

BCM Problem ... Lost Contacts


The BCM uninstallation doesn't delete your databases. They should still be on your computer here:

C:\Documents and Settings\<username>\Local Settings\Application

With either a *.mdf or *.ldf extension. Those are SQL databases which you can get the data off and into a CSV file which you can import into outlook (of course technical expertise is needed) or you could more easily (once the problem with BCM is resolved), make BCM re-recognize the databases by following these instructions:

1. Go into BCM and create a new database. That database needs to match the
name of the .MDF file. So if the MDF file is named "MyBusiness.MDF", create
a new BCM Database with that name

2. Stop the MSSQL$MICROSOFTSMLBIZ Server by going to Start > Run >
services.msc and selecting the MSSQL$MICROSOFTSMLBIZ service
3. Copy the original .mdf & .ldf files over the blank database. They should
be in the following location
C:\Documents and Settings\<username>\Local Settings\Application
Data\Microsoft\Business Contact Manager

4. Start the Server again (see step 2)
5. Restart BCM and see if you can access your data

which I found here (credit to Larry from the Lockergnome's forums).

If you could write what the error message is I could possibly help you resolve the BCM problem you're having, thereby making it easier for you to view the data on the SQL database files.

Dec 31, 2007 | Microsoft Outlook 2003 for PC

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