I assume you have the 'Cover Open' problem. I have just had the same problem.
You have to remove the top cover, then remove the scanner - but take care not to damage the ribbon and power cables. The cover switch is in a hole an inch or so to the right and up from the centered cartridge. It is a micro switch operated by a white bit of plastic. The chances are this has become detached and needs to be located from the bowels of the printer. It can be snapped back into place or the mocr switch taped closed.
To take of the scanner you have to squeeze or twist out the pegs on the support arm, then open the hinges to release the scanner. HOWEVER before releasing unplug the ribbon and power cables !!
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!
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There is a plastic notch that prevents the metal arc piece (which slides into the plastic housing to adjust the length of the head rest end) that probably broke.
What I did to fix mine is to get a little zip tight used to wrap cables together and used it near the end of the plastic housing to hold the metal piece. You should tie is as hard as you can (BUT WITH THE META PLACED INSERTED - other wise you can break the plastic housing), and cut the strip with a scissor or cutter plier. In fact, in mine, I can even slide and adjust the metal band as I wish and resume normal operation of the headset without any problems.