Question about Kenmore 50522 / 50524 Side by Side Refrigerator

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Freezer and refrigerator run but is not cold

We are doing a kitchen remodel and had to move the refrigerator. About 2 days after moving it, we discovered that the freezer had completely defrosted (lost all the food) and the refrigerator is barely cool. We moved it back onto a hard, level surface and turned up the thermostats but it didn't make any difference. Is there a circuit breaker in the unit that would have been tripped off when we moved it? We tilted it very slightly.

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Re: Freezer and refrigerator run but is not cold

Andeb, couple of things you want to check. Is the fan in the freezer section running? Take the lower back panel off and see if the condensor fan is running as well as the compressor. As long as you tilted it only slightly I would think this is a fan or overload relay problem. Check the things I mentioned and post back...Catriver.

Posted on Aug 21, 2006

Re: Freezer and refrigerator run but is not cold

Our Kenmore regrigerator is 24 yrs. old one day the stuff in the freezer was thawing out and we just thought somehow the dorr may have been ajar - we threw out stuff - other part of frig. is working - then a week later we are away for one night and come home and all has shut down. Had to throw away all food in freezer, frig was warm too. Then a day later we hear it making ice again and it is cool in the frig too. Is it just something ready to go in it? We cannot rely on it to put more food in freezer just to have it go off again. Time to replace it or could it need a part replaced?

Posted on Oct 07, 2008

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My refrigerator was working then we moved it to another apartment now it is not getting cold.

Good day,
Assuming the lights are working, and you hear it running,
Check the most common problems first.
1. Open the freezer door and see if you hear the fan motor running. If not remove the rear panel in the freezer panel and inspect motor.

2. Most common, another fan motor motor in the bottom rear behind the rear cover was jammed while moving. Remove rear cover, inspect, and repair.

3. Check for wire damage elsewhere in the bottom area where that motor is located.

4. Make sure controls are on and set to normal.

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Freezer has to be thawed out every 2 to 3 days. The refridgerator side isn't staying cool enough to keep milk from spoiling. It is a Hotpoint Model #HSS25GFTA WW and is only 2 1/2 years old. It is a side...

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Your having to defrost manually sounds like there could be a problem with the defroster circuitry; however, check out the fan operation first.

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