Question about HP Photosmart Premium C309A All-In-One Printer

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Frankie!... My HP C309g printer says, "Photo Tray Problem: Please re-insert or lower the Photo Tray"?

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6 Suggested Answers

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Posted on Jan 02, 2017

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SOURCE: My printer c5280 keeps saying please reinsert or lower photo tray

This model appears to have several trays for print media see the manual. Check the default print settings by right-clicking on the printer icon in the Printers and Faxes folder and see that the default is set to what you print most. Also verify all trays are inserted properly and that you have plain paper in the paper tray.

Posted on Jan 17, 2009

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SOURCE: HP c7180 message "Push output photo tray all the way down"

I have the HP C7280 and I was able to fix the problem.
HP seems to have 3 trays. The bottom tray is for the paper. The middle one has a small blue tray for the photos and the top tray is where the paper comes out.
Well I lifted the top tray where the paper comes out (it can angle up) and then I clicked OK on the problem. I may have even rebooted, but then I got a new error message which is good. It said to push photo tray (the small blue tray) all the way in which I pulled out and pushed back in. Then I pushed the top tray down so all is flat again. I clicked OK and it re-calibrated with no more error messages! Hope this helps.


Posted on Jun 30, 2009

MUKHTAR
  • 2017 Answers

SOURCE: HP photosmart 8250 wont print from photo tray.

Follow these steps in the order presented to resolve the issue. Step one: Reset the product

  1. While the product is still on, disconnect the power cord from the back of the product.
  2. Wait 30 seconds, and then plug the power cord into the back of the product.
  3. If the product does not automatically turn on, press the On (c01453128.gif ) button.
Step two: Check the condition of the paper and reload it
  1. Lift the photo tray lid.
  2. Slide the paper width guide all the way to the left.
  3. Remove the paper from the tray.
  4. Replace any ripped, dusty, wrinkled, or bent paper.
  5. Make sure that the stack of paper contains only one type of paper.
  6. Tap the paper stack on a flat surface to align the edges.
  7. Load photo paper with the print side down and short edge first into the photo tray. Slide the stack of photo paper forward until it stops. NOTE: If the photo paper has perforated tabs, load the photo paper so that the tabs are facing away from the product.
  8. Slide the paper width guide snugly against the paper. NOTE: Do not overload the photo tray. Make sure the stack of photo paper fits within the photo tray and is no higher than the top of the paper width guide.
  9. Lower the photo tray lid.
  10. Extend the paper catch.
  11. Try to print the job one more time.
  • If these steps resolved the issue , there is no need to continue troubleshooting.
  • If the issue persists , see the next step.
Step three: Choose the photo tray in the print driver settings
  1. Open the document to print.
  2. Click File , and then click Print . The Print window opens.
  3. Click Properties . The Properties window opens.
  4. Click Printing Shortcuts , and then click the shortcut you want to use.
  5. From the Paper source drop down list, click the paper source.
  6. From the Size is drop down list, click the paper size.
  7. From the Type is drop down list, click the paper type.
  8. Click OK , and then click OK again to print the document.
  • If these steps resolved the issue , there is no need to continue troubleshooting.
  • If the issue persists , try the following Workaround.
  • If these steps resolved the issue , there is no need to continue troubleshooting.
  • If the issue persists , see the next step.
Step four: Service the printer If you have completed all the steps listed above and are still experiencing a problem, service the product.

Posted on Sep 08, 2009

  • 1 Answer

SOURCE: Unable to print to photo tray

FIXED BY ADJUSTING PAPER SIZE

Posted on Sep 21, 2009

  • 1 Answer

SOURCE: I am trying to print from the photo tray of my HP

Hello Michelle,

You have to go into your print settings of the application in use and select "Paper Type/Quality", then from the drop down menu you will see "Source" as an option, from there select "PHOTO TRAY".

Posted on Nov 27, 2009

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Why is hp 6520 saying re-insert or lower the photo tray


You Could Do One thing Open The Printer remove cartridge then off the printer then on it then inter the cartridge, again off it then on it.
Hope so it helps!!!

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Need to install my C309g photo printer mislaid my cd


You can download the HP printer drivers from their supportWEB site. Please click on this link and select your model printer to download:- http://welcome.hp.com/country/us/en/support.html

Jun 18, 2011 | HP Computers & Internet

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Hi...I have a problem with my HP Photosmart C7280...can you help ? the error message "Photo tray problem" keeps coming up, telling me to "lift the output tray, push the photo tray all the...


Photo tray problem

' Lift the output tray up and verify that the photo tray

' is pushed in until it stops, then lower output all the

' way down. Press OK button on the printer to

'continue printing

HP Photosmart C7280 All-in-One Printer


1. Turn off printer.

2. Pull out paper tray and photo tray

3. Remove output duplexer (on back of printer)

4. Open input sheet feeder (on top of printer)

5. Open cartridge access door. (Basically lift up control panel and scanner section of the printer)

6. Turn on printer (Power button on now raised control panel)

7. Printer may display message "Performing printer alignment - Do not interrupt"

8. Wait for a few minutes until printer stops making all setup noises.

9. Close cartridge access door, close input sheet feeder, replace output duplexer, insert paper trays

10. Do a test print. All should be fine.

Mar 11, 2011 | Office Equipment & Supplies

1 Answer

Output tray


The tray above it where papers come out must be all the way down. In cannot be inclined at all.

Mar 06, 2010 | HP Photosmart C7180 All-In-One InkJet...

1 Answer

HP 7150 inkjet printer stopped loading paper.


Hello
Happy new year and start reading solution with Smile and trust.
Based on information you have provided I understand that your printer has stopped loading the Paper.I recognize the importance of resolving this issue and I look forward in providing you with the necessary assistance you need.

Please check the Following Link to get the guidelines
"How to Load Paper" its silly to ask you but its better to keep information updated

Try by Following the steps below to correct the issue:
  1. Disconnect power to the printer.
  2. Remove all photo paper from the Photo Tray.
  3. Push the Photo Tray completely into the printer.
  4. Snap the Photo Tray out (towards you) sharply.
  5. Reconnect power to the printer.
  6. Print a self-test on 8.5 X 10 paper.
  7. Engage the Photo Tray.
  8. From the Printer Toolbox, select Calibrate the Photo Tray.

If the above solution wont work then there something to do with the Adjustment/alignment of the Tray.

Paper is not picked due to the Try --

If you see inside there will be a small rubber which need to be clean by the spirit .. Check this out as well .. as i tried on my printer and it works
Do slow and with care --

If it works Vote me

Cheers
Tejodhar Atreya



Jan 04, 2010 | HP PhotoSmart 7150 InkJet Printer

2 Answers

My printer c5280 keeps saying please reinsert or lower photo tray


If it is asking for photo paper you should be able to hit ok on the screen and then it should go to the default screen and be ready to print.

Jan 17, 2009 | HP Photosmart C5280 Printer

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