Question about HP DeskJet F380 All-In-One Printer

1 Answer

Printer won't print from my pc

I have windows7

Posted by on

Ad

1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    President:

    An expert whose answer got voted for 500 times.

  • Master
  • 693 Answers

IssueThe solutions in this document address the issue of print jobs getting stuck in the print queue . The following symptoms might also accompany this issue, and this document does address these other symptoms:

  • Printer won't print
  • Printer is offline
  • No response from product
Click the plus sign (printer won't print from my pc - c02200813.gif) next to your operating system for more information.Show all ' Hide allexpand_individual_default.pngMac OS X 10.4 and 10.5 expand_individual_default.pngMac OS X 10.6 and OS X 10.7 Follow these steps for the Windows Vista operating system.c01733891.gifIMPORTANT: You must follow these solutions in the order presented to resolve the issue. note.pngNOTE:Some of the following solutions require you to restart the computer. Consider bookmarking this page on your Web browser, so that you can reference it after restarting the computer.Before you begin: Check the hardware If your HP product has any problems with the hardware, such as a paper jam or a carriage jam, incorrectly installed cartridges, or even low ink, it could appear that print jobs are getting stuck in the print queue. Following are some examples of hardware-related problems:c01733891.gif If you notice any of these issues, HP recommends searching for a document that is more specific to the hardware issue. For example, if you see blinking lights on your product, or there is an error messaprinter won't print from my pc - c02699028.jpgmputer, search HP's Web site for the specific error message or blinking lights.

Otherwise, continue with the solutions in this document.Solution one: Download a tool to resolve the issue automatically c02699028.jpgHP designed a quick and easy tool that diagnoses and resolves many printing problems: The HP Print Diagnostic Utility. HP recommends that you download and install the Prprinter won't print from my pc - expand_individual_default.pngme you need to troubleshoot a printing problem.
    expand_individual_default.pngc01647276.gif What does the Print Diagnostic Utility do?
Step one: Download and install the Print Diagnostic Utilitynote.pngNOTE:The HP Print Diagnostic Utility migprinter won't print from my pc - c02207602.gifilable for all HP products, particularly older products. It is available for most products, however, and in most languages. This tool is available only for Windows operating systems. The tool is not available for Mac OS X operating systems.
  1. Click the following link to download the Print Diagnostic Utility. Link to toolFile sizec02207602.gif HP Print Diagnostic Utility 1.51M
  2. When the Security Warning dialog box opens, choose one of the following methods to download the utility.
  3. When the Print Diagnostic Utility finishes installing, it automatically searches for installed printers, and then displays the list. Figure 21: Example tool with list of HP products installedc03162939.gif
    1. Press the Power button (c01602202.gif ) to turn on the prodprinter won't print from my pc - c01647276.gif not already on.
    2. From the Printer column in the Print Diagnostic Utility, select your HP product.
        expand_individual_default.pngc01647276.gif Product not in the list?
    3. Click Next . The Print Diagnostic Utility first checks whether the selected printer is theprinter won't print from my pc - c03162941.gif offers the option to make it default.
    4. Click Fix Printing . The Print Diagnostic Utility checks the connection for your product and, if the connection fails, it offers options to help. Fprinter won't print from my pc - c02073810.gifmple failed connection printer won't print from my pc - c02073811.gif
    5. Then, the Print Diagnostic Utility diagnosesprinter won't print from my pc - c03162942.gifting problems, and then displays a list of results. The results will display either when an error is detected, or when the diagnosis is complete if there are no errors. printer won't print from my pc - c02073810.gif Example Print Diagnostic Utility resultsc03162941.gifprinter won't print from my pc - c02073811.gifan>Step three: Resolve diagnosed printing problems
      1. In the Print Diagnostic Utility results screen, look for printer won't print from my pc - c03162942.gifred X (c02073810.gif ) next to them. Items with green check marks (c02073811.gif ) are fine. Items with a green wrench (c03162942.gif
      2. If you see one or more red X (c02073810.gif ), continue with these steps.
      3. If you see only green check marks (c02073811.gif ), the tool did not find any problems.
      4. If you see green wrenches (c03162942.gif ), the utility identified an issue and corrected it automatically.
      5. If you see any yellow exclamation points (c02073812.gif ), treat this as a warning. The suggested fix is optional.
      6. Click the item with the red X (c02073810.gif ) to select it, and then click Fix . The Print Diagnostic Utility automatically fixes the diagnosed issues, if possible, and displays results on the screen.
      7. When you have finished fixing all the diagnosed problems, click Test Print in the Print Diagnostic Utility. The product prints a test page.
        • If the test page prints successfully , you do not need to continue troubleshoprinter won't print from my pc - c01319360.gifsolved the issue.
        • If the test page does not print printer won't print from my pc - c01850059.gifstart Computer in the Print Diagnostic Utility. After the computer restarts, try running the tool again.
        • If you are still experiencprinter won't print from my pc - c01850060.gifissues , click one of the options presented in the Print Diagnostic Utility. You will be directed to support options tailored to your printer. Figure 24: Example of additional support optprinter won't print from my pc - c01850061.gifsrc="http://i.fixya.net/uploads/images/c0316printer won't print from my pc - c01647276.gif="c03162164.gif" class="h_mi" />
      • If these steps resolved the issue , you do not need to continue trouprinter won't print from my pc - c01319360.gif/li>
      • If the issue persists , continue to the next solution.
      Solution two: Restart the computer and check theprinter won't print from my pc - c01514371.gif/b>Follow these steps to resolve the issue manually if the tool did not resolve the issue.
      1. On the Windows taskbar, click the Windows icon (c01319360.gif ), click the Right Arrow button (c01850059.gif ), and then click Restart .
      2. After the computer restarts, double-click the printer icon (c01850060.gif ) in the lower right corner (the notification area) of the computer. The print queue opens.Figure 25: The printer icon in the notification areac01850061.gifc01647276.gifNo printer icon in the notification area?

        If you do not see the printer icon, click the Windows icon (c01319360.gif ), click Control Panelprinter won't print from my pc - expand_individual_default.png, and then double-click the icon for your product (c01514371.gif ).
      • If there are no print jobs in the print queue , you resprinter won't print from my pc - expand_individual_default.pngt need to continue troubleshooting.
      • If the print jobs remain in the print queue , continue to the next solution.
      Solution three: Check the connection between the HP product and the computer (connectivity)A common cause of print jobs getting stuck in the print queue is the communication between your computer and your HP product (connectivity). First, select the type of connection your HP product uses, and thprinter won't print from my pc - c01319360.gife steps. expand_individual_default.pngUSB expand_individual_default.pngWired (Ethernet) or wireless network Solution four: Check the print driver and the portIf you ever installed more than one HP product on the computer, the product might not be the default printer, or the wrong print driver might have been configured. Follow these steps to check the print driver configuration.
      1. On the Windowprinter won't print from my pc - expand_individual_default.pngicon (c01319360.gif ), click Control Panel , and then click Printers . The Printers folder opens.
      2. Look for aprinter won't print from my pc - expand_individual_default.pngttp://i.fixya.net/uploads/images/c01850065.gif" alt="c01850065.gif" class="h_mi" /> ) next to the product icon. This checkmark indicates which product is the default printer for Windows.Figure 36: Example of default printer iconc01670707.gif
        • If the wrong product is the default , right-click the icon for the correct product, click Set as Default Printer , and then continue to the next step.
        • If the correct product is the default , continue to the next step.
      3. Right-click the icon for your product, and then click Properties . The printer Properties window opens.
      4. Click the Ports tab.
      5. Look for your product under the Description column, and then view the Ports column to the left.
      6. Select your connection type to determine which port you should use.
      7. Look under the Printer column and make sure that the product listed matches your product. This indicates that the print driver is correct.If the port setting or the print driver is not correct, you must reinstall the HP software. See the instructions in this document to remove and reinstall the HP software.
      8. Restart the computer, and then try the print job again.
      • If these steps resolved the issue , you do not need to continue troubleshooting.
      • If the issue persists , continue to the next solution.
      Solution five: Determine whether the printer is paused or offline
      1. Return to the Printers folder that you opened earlier in this document.
      2. Right-click the name of the product, and then click Open .
      3. Click Printer .
      4. On the print queue menu bar, click Printer , and then look for the Pause Printing and Use Printer Offline items in the menu.
      5. Make sure that there is no checkmark next to either item. If a checkmark displays next to either item, click to clear it.
      6. If these steps resolved the issue , you do not need to continue troubleshooting.
      7. If the issue persists , continue to the next solution.
      8. Solution six: Manually clear the print queueVideo of manually clearing the print queueThe following video demonstrates how to clear the print queue in Windows Vista and Windows 7. If you cannot see the video or to view the video in a different size, click here to view the video on YouTube.
        1. Return to the Printers folder that you opened earlier in this document.
        2. Right-click the name of the product, and then click Open .
        3. Click Printer , and then click Cancel All Documents .
        4. Click Yes to confirm the action.
        5. If documents remain in the print queue, restart the computer.
        6. Try printing again.
        • If these steps resolved the issue , you do not need to continue troubleshooting.
        • If the issue persists , continue to the next solution.
        Solution seven: Restart the Print Spooler deviceVideo of restarting the Print Spooler devicenote.pngNOTE:The following instructions also work for Windows Vista.The following video demonstrates how to restart the Print Spooler in Windows 7. If you cannot see the video or to view the video in a different size, click here to view printer won't print from my pc - c01319360.gifYouTube.
        1. On the Windows taskbar, click the Windows icon (c01319360.gif ), click Control Panel , and then click Administrative Tools .
        2. Double-click Services .
        3. On the User Account Control window, click Continue .
        4. Click Print Spooler .
        5. Click Stop to stop the Print Spooler.
        6. Click Start to restart the Print Spooler.
        7. Click OK .
        8. Restart the computer.
        9. Try the print job again.
        • If these steps resolved the issue , you do not need to continue troubleshooting.
        • If the issue persists , continue to the next solution.
        Solution eight: Check the software programIf print jobs from one specific software program are getting stuck in the print queueprinter won't print from my pc - c01319360.gifight be with the software program or the print driver.
        1. Close the software program from which you are trying to print, and then open it again.
        2. Print a document from the software program.
        3. If the print job gets stuck in the print queue again, try printing a document from Notepad to determine whether the problem is with the program or the driver:
          1. Repeat the steps earlier in this document to manually clear the print queue.
          2. On the Windows taskbar, click the Windows icon (c01319360.gif ), click All Programs , click Accessories , and then click Notepad .
          3. Type a test message in Notepad.
          4. Click File , and then click Print .
          5. Select your HP product, and then click OK to print.
          If you can print the document from Notepad, but not from the software program, contact the software program manufacturer for assistance.
        • If these steps resolved the issue , you do not need to continue troubleshooting.
        • If the issue persists , continue to the next solution.
        Solution nine: Remove and reinstall the HP softwareIf the previous solutions failed, follow these steps to remove and reinstall the product software.Step one: Remove the software
        1. Unplug the USB cable from the HP product.
        2. On the Windows taskbar, click the Windows icon (c01319360.gif ), and then click Control Panel . The Windows Control Panel opens.
        3. Under Programs , click Uninstall a Program . A list of programs installed on your computer opens.
        4. In the list of installed programs, click your HP product, and then click Uninstall/Change . The HP Uninstaller opens.
        5. Select Uninstall all HP products , and then click Next .
        6. Follow the on-screen instructions to complete the software removal.caution.pngCAUTION:If the uninstaller asks you to remove shared files, click No . Other programs that use these files might not work if you delete the files.
        7. Disconnect the product from the power source, and then restart the computer.
        Step two: Reinstall the softwareAfter you complete the previous steps, you can reinstall the product software and drivers with one of the following methods:
        • HP Software and Drivers , and then click Open in New Window , to download the latest software from the HP Web site. The software available on the HP Web site is usually more current than the software on the CD.
        • Software CD: Insert the software CD that shipped with your HP product into the computer, and then follow the on-screen instructions.
        When you have reinstalled the software, try printing again.
        • If these steps resolved the issue , you do not need to continue troubleshooting.
        • If the issue persists , continue to the next solution.
        Solution ten: Perform a power resetA power reset drains the power from the product and returns to the same settings after restarting. A power reset is a common troubleshooting step, and you can perform one for conditions like print jobs getting stuck in the queue.
        1. Press the Power button (c01602202.gif ) to turn on the product.
        2. With the product turned on , disconnect the power cord from the rear of the product.
        3. Unplug the power cord from the wall outlet.
        4. Wait at least 15 seconds.
        5. Plug the power cord back into the wall outlet.
        6. Reconnect the power cord to the rear of the product.
        7. If the product does not turn on by itself, press the Power button (c01602202.gif ) to turn it on.

Posted on Feb 18, 2012

Ad

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of.(from cars to computers, handyman, and even drones)
click here to download the app (for users in the US for now) and get all the help you need.
Goodluck!

Posted on Jan 02, 2017

Ad

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Printer is paused all the time


Hello, sounds like your drivers are messed up, reload them to the computer or the connection cable maybe bad. If neither of these fix then the printer is bad.

Sep 05, 2012 | Canon PIXMA MX870 Wireless Office...

1 Answer

Keyspan's drivers won't work on Win7 . . . Install MS's Virtual PC. Add usbd.sys to windows/system32/drivers (virtual box doesn't think it needs to load the virtual usb drivers, so i


1. instal server utility on Windows 7
2. right click icon choose properties
3. select compatibility tab choose vista sp2
now run it and presto......

regards, dean

Jul 06, 2012 | Keyspan USB Server US-4A (d47710) Print...

1 Answer

On my home wireless network, my notebook computer's print jobs go to the correct printer but won't stop printing until it is canceled from the device manager. The PC that is on the network wor


sounds like the print job queue is overloading the wireless network, causing a hang on that side

big print jobs do that even on wired systems might consider adding more printer memory

May 26, 2012 | HP P2035n Laserjet Printer Monochrome

1 Answer

Pc won't accept printer via usb connection


So why won't it accept the printer? Is the printer and your operating system on the computer compatible? Did you install the printer and drivers? Are you sure the USB Port works?
Have you tried a different USB Port?

Click Start/Control Panel and look for Printers. Open it and make sure you don't have more than one instance of the printer installed. If you do, then you're confusing the computer. You can also check to see if more than one of the same printer is installed by opening a word document, then click File, then Print, and when the print window opens up click the Down Arrow on the line that shows the printer name. This will show you all other installed printers.

Mar 25, 2012 | Computers & Internet

1 Answer

My office jet G85 won't print. No error messages appear,it has a new color cartridge,it copies, but won't print from my computer.


If it copies ok, then the issue is either the way it is cabled to computer or the print driver software settings on pc.... How is it connected via USB? Check port and correct driver is in windows/control panel/printers. Reinstall.

Nov 30, 2011 | HP OfficeJet G85 All-In-One InkJet Printer

1 Answer

Dell printer will not complete task. If printer is uninstalled then reinstalled it will print one time but doesn't complete the task on the "printing screen". I go to the printer window...


Hi Bill,
Have you tried the printers on another PC?Please do.
  • Whats the Operating System on your PC?Do the printer drivers correspond with that Operating System?If not,download the corresponding drivers from this dell support site. This you select under compatibility.
  • After uninstalling the printer,disconnect fully and unplug from power.Reboot your PC before installing the printer again.
Hope this helps.Thanks!

Nov 01, 2011 | Dell V305w All-In-One R840635AU InkJet...

2 Answers

Black PGBK doesn't print after switch to Windows7 x64


You have to make sure you're connected to the printer and the drivers are installed. If it's a direct connection to the printer, you solution is as easy as unplugging it, and plugging it back in. If it's a networked printer, then go to start > Devices and printers> and click the add new printer button near the top of the window.

Jun 19, 2011 | Canon PIXMA MP810 All-In-One InkJet...

1 Answer

Printer won't print. I went to printer and it says there are 9 items to br pringted in queue but they won't print Printer says it is ready


Good Day Nanawhit!

That happens all the times when first print job encounter a problem and stops printing and it was followed by series of print jobs. Some reasons for stop printing could be a printer out of paper and printer not set as default printer.

The best way to fix it is to cancel all pending jobs. When print jobs window is cleared off pending print jobs, restart your PC and your printer. Then go to your printer and make sure it is the default printer.

After that try printing a test page. Once a test page is successful, you can now print as many as you want.

Jun 10, 2011 | Lexmark X2670 All-In-One Printer

1 Answer

Printer does not print. have prints in que but doesnt print


Have you tried a quick reboot? Of course, save the file you want to print, reboot your PC and try printing it again. If this doesn't work, try removing your printer in the "Devices and Printers" that you can find in the control panel (or Printers in XP). After removing, try adding a new printer again. Don't worry, you won't need drivers then because the driver is already in your PC after you installed the printer the very first time.
I hope this helps... (,'')

Jun 04, 2011 | Office Equipment & Supplies

2 Answers

Konica minolta 1390mf driver + windows7


Konica Minolta in Japan don't know when the 1390mf driver will be available. Still waiting also
Wayne

Jul 21, 2010 | Konica Minolta PagePro 1390MF All-In-One...

Not finding what you are looking for?
HP DeskJet F380 All-In-One Printer Logo

209 people viewed this question

Ask a Question

Usually answered in minutes!

Top HP Office Equipment & Supplies Experts

Doctor PC
Doctor PC

Level 3 Expert

7733 Answers

Seeker5211
Seeker5211

Level 3 Expert

1089 Answers

kakima

Level 3 Expert

102366 Answers

Are you a HP Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...