Question about Kodak Professional 8500 Thermal Printer

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Printer will not use cyan

Printer will make two passes using yellow and magenta and will not complete the print with cyan (or blue). After two passes, I get error (red) indicator and media light goes off. Tried printing images and test pages and they're both doing the same thing. Need help, I've wasted 8-9 papers. Thx.

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  • Anonymous Dec 27, 2007

    pls help us i too have the same problem

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This sort of thing is usually due to dust/dirt on the sensor that detects the gaps in the dye-sub film. Half of the sensor pair is in cover that flips up to replace the ribbon, the other half is under the plastic bar. I clean them with a dry Q-tip or blow them off with canned air.

Posted on Dec 22, 2008

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