Question about Mitel 5220 IP Phone

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Fatal exception error

Hi, my husband works for mitel and has a mitel 5220 ip phone here at home which he uses when he works from home. He is away at the moment and the phone just keeps rebooting and flashing up 'fatal exception error resetting the phone'. I know nothing about this kind of thing and don't know what to do to make it work again. I have tried taking out the power and replacing but this doesn't do anything. Any help would be much appreciated.

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Those are just messages about the stream sockets closing without the protocol closing the connection cleanly. What that means is that the Data network is not configured correctly, I assume somebody made a change or upgraded a network switch and didn't configure it correctly.

Posted on Oct 14, 2009

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1. Press both Up and Down Arrow keys simultaneously while powering up the
phone. NETWORK SETTINGS? appears
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3. Press NO until RESTORE DEFAULTS? appears and then press YES.
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