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Description of Problem 100000013725
The ink is leaking out of the cartridge or ink leaked inside my machine.what should I do?
Description of Solution 200000017618
Brother strongly recommends that customers do not use generic ink or refill their Brother ink cartridges. Using non-Brother supplies may affect the hardware performance, print quality and machine reliability since the ink formulation in genuine Brother ink cartridges prevent smearing and clogging of the print head. The Brother limited warranty does not apply to any problem that was caused by the use of unauthorizedthird party ink and/or cartridges.
If the ink cartridge is new and has not been installed into the machine, please do not install the ink cartridge. Place the ink cartridge back into the ink cartridge packaging and call the Brother Customer Service Department at 1-800-284-4329 for assistance.
If the ink cartridge has been installed into the machine and ink has leaked inside the machine, do not remove the ink cartridge from the machine.
Please contact Brother Customer Service at 1-877-Brother (1-877-276-8437) Monday through Friday, 9:00am - 7:00pm EST, excluding holidays.
Cyan is the "blue/green" ink cartridge which is required to print in full color. Some printers stop working when one or more ink cartridges is empty. Get a complete set for some savings and for the next cartridge that gets empty. Printers are cheap now, it's the ink that gets costly.
# Hold the
cartridge upside down, with the bar-code label facing you and take a damp paper
towel. # Use the towel to wipe the printhead of the
cartridge on the bottom (where the ink comes out). Wipe the printhead
horizontally in one direction only (left to right). # Continue doing this until it looks clean. # Then dab the cartridge on the towel to make sure
the ink is flowing. # Next, look inside the printer and locate the
carrier that holds ink cartridges. Caution: Make sure the cartridges are not
installed at this point.
1. Look for a shiny piece of metal underneath the
contacts at the back of the carrier. 2. Take a damp cotton swab (use water only!) and
wipe along the bottom of the shiny metal piece. Note: You may need more than
# Reinstall the cartridges, making sure you snap
them correctly into the printer.
Hope this help. Please
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I guess you d used generic ink carts?! If yes, the cart holder needs replacement due to ink that has stained the led control. The ink has made a short circuit. The error can only be deleted by replacing the whole cart holder!
Did you do a firmware update? If not go to brother homepage , download the update tool and do the update if it is avaiable.
Do you print with generic ink? If yes this prob is because of different color depth. Try to print with the original innobella ones or do some resettings within the printers properties when you print a pic from pc.
You may test the print out by printing directly from a picture card without pc.