Question about Sony Video Cameras

1 Answer

No picture but there is sound???

I have the Sony Handycam / DCR-DVD7 and when I go to take video or a picture the screen is black. When I go to record video - the screen is black but there is sound. The lens cover is open and I put in a new disc - what is the problem?

Posted by on

1 Answer

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

********************** UPDATE FROM SONY: **********************
http://esupport.sony.com/US/perl/model-news.pl?mdl=DCRTRV33
11/27/2006:  Important Notice About Your Sony® Product
Thank you for your support and patronage of Sony products.
It has come to our attention that a limited number of products, manufactured before March 2004, and incorporating a certain type of image sensor device (CCD), may exhibit the following:
When the product is used in camera mode, the LCD panel and/or electronic viewfinder exhibits either a distorted image or no image at all. We have determined that this only occurs in a limited number of devices, but may be accelerated if they are exposed to hot and humid environments.
Until March 31, 2009, Sony will repair, free of charge, affected products exhibiting the above-mentioned symptom where it is caused by the image sensor device.
Important Notes:
There is a $15.00 charge for shipping and handling. A credit card is required at the time the order is placed. You must provide a mailing address in the United States or U.S. territories.
********************** UPDATE FROM SONY: **********************
I just got off of the phone with a Sony customer service rep, and everything was taken care of. Sony required a credit card, but the rep helped me out and had UPS send me a shipping label.
**Sony is aware of the problem and is fixing it for free (except shipping costs.**
If you have a different model number camera, enter in your model number and use the left hand menu for "News and Articles." Find an article titled "Important Notice About Your Sony® Product" and follow the instructions.

Posted on Dec 13, 2008

  • ntnwwnet Dec 13, 2008

    **********************
    UPDATE FROM SONY:
    **********************

    http://esupport.sony.com/US/perl/model-n...


    11/27/2006:  Important Notice About Your Sony® Product


    Thank you for your support and patronage of Sony products.


    It has come to our attention that a limited number of products, manufactured before March 2004, and incorporating a certain type of image sensor device (CCD), may exhibit the following:


    When the product is used in camera mode, the LCD panel and/or electronic viewfinder exhibits either a distorted image or no image at all.
    We have determined that this only occurs in a limited number of devices, but may be accelerated if they are exposed to hot and humid environments.


    Until March 31, 2009, Sony will repair, free of charge, affected products exhibiting the above-mentioned symptom where it is caused by the image sensor device.


    Important Notes:


    There is a $15.00 charge for shipping and handling.
    A credit card is required at the time the order is placed.
    You must provide a mailing address in the United States or U.S. territories.


    **********************
    UPDATE FROM SONY:
    **********************


    I just got off of the phone with a Sony customer service rep, and everything was taken care of. Sony required a credit card, but the rep helped me out and had UPS send me a shipping label.


    **Sony is aware of the problem and is fixing it for free (except shipping costs.**


    If you have a different model number camera, enter in your model number and use the left hand menu for "News and Articles." Find an article titled "Important Notice About Your Sony® Product" and follow the instructions.


×

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

No picture on screen


Hi,a couple of suggestions on this model,as you have reset to original settings.The most likely and common cause of this problem is a defective ccd imager,of which replacement will be necessary,ccd part number is XXXXX is approx. $120.00.Iris within lens may also not be opening properly which will cause the same symptom.Lens disassembly and repair of iris motor can usually be done if this is the case.At power on,while looking into lens you should see iris opening and be looking at what appears to be a clear glass eye at rear of lens(ccd).If you see only black,this will mean iris is not opening,if you see the ccd than it is a ccd replacement is needed.Either way,this model is a fairly invasive disassembly and repair,and I will suggest to contact Mfg factory service for repair(part availability as well as alignment and flat labor).

Contact Sony factory service located in Laredo, TX. at(NNN) NNN-NNNN/p>


Read more: http://www.justanswer.com/video-camera-repair/3mtcl-sony-handycam-dcr-dvd7-not-able.html#ixzz3Pk4G6ISK

Jan 01, 2014 | Sony Handycam DCR-DVD7 DVD Camcorder

1 Answer

No camera image on screen while recording on sony DCR-DVD7 sound is recorded, playback from previous recordings are fine


If it is a white screen and you have been recording in bright daylight you may have the Night Plus slider on.

Jul 04, 2010 | Sony Handycam DCR-DVD7 DVD Camcorder

1 Answer

My sony dcr-dvd7 is not accept any disc his screen shown format error


maybe your cam is has a problem with the lins just clean it a white soft cloth wipe just put small alcohol to make it wet the eye lins ant it will work again .

Mar 03, 2010 | Sony Handycam DCR-DVD7 DVD Camcorder

2 Answers

My sony dcr-dvd105 handycam camcorder all of a sudden shows only


There is 2 possibilities, either aperture of camera jammed and doesn't open or CCD Imager got defective in your Sony DCR-DVD105 camcorder.
Let me know if you have little experience of camera repair to guide you further.

Nov 29, 2008 | Sony Handycam DCR-DVD105 DVD Camcorder

1 Answer

Black screen won't record


If your Sony camera DCR-HC30 doesn't show live view to record and playback previous recordings good then its problem of bad CCD Imager and this part will be replaced.
Sony will repair your camera free of cost and you will pay shipping charges only. Click Sony CCD Support for details.
Thank you.

Oct 21, 2008 | Sony Handycam DCR-HC30 Mini DV Digital...

1 Answer

Sony Handycam issue - repair/replace?


Hi,
Your camera has bad CCD Imager and needs to be replaced this part. Good news is Sony will repair your DCR-TRV19E free of cost. Please check Sony Website for details.
Regards,

Aug 28, 2008 | Sony Handycam DCR-TRV19 Mini DV Digital...

1 Answer

Black screen in record mode


dont ever buy sony again! Problem solved

Jun 04, 2008 | Sony Handycam DCR-DVD201 DVD Camcorder

1 Answer

No picture on my Digital 8 Camcorder


Hello, In this case the problem is in CCD unit. Please claim for Sony recall on CCD-s. Sony will repair the camcorder FOC. If you need more info please advice.

Apr 10, 2007 | Sony Handycam DCR-TRV460 Digital Camcorder

Not finding what you are looking for?
Video Cameras Logo

Related Topics:

265 people viewed this question

Ask a Question

Usually answered in minutes!

Top Sony Video Cameras Experts

Larry Stiles
Larry Stiles

Level 2 Expert

286 Answers

kakima

Level 3 Expert

96627 Answers

Donald DCruz
Donald DCruz

Level 3 Expert

17129 Answers

Are you a Sony Video Camera Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...