I have just replaced the ink cartridge and now the printer will not work.Clear carrier jam is coming up and the cartridge slams from one side to another! The exclamation mark is flashing in orange, can you help!
An expert who has achieved level 2 by getting 100 points
An expert that got 5 achievements.
An expert whose answer got voted for 100 times.
An expert who has posted more than 50 answers, of which 90% or more were rated as helpful.
Re: clear carrier jam
In your case It seems like the Encoder strip is broken or its out of printer . However if you see encoder strip inside the printer connected from left to right, try these steps.
1. Cleaning the encoder strip:
a. printer should be off and disconnected from power.
b. open the front cover.
c. Using a dry, lint free cloth, pinch the encoder strip on the right-hand side of
the cartridge carriage and pull your fingers across it toward the right-hand
side of the printer and you can move the cartridges carriage to clean the strip completely.
d. Note: The encoder strip is a narrow band of clear plastic and can be difficult to see
without direct lighting running parallel to metallic rod.
e. Close the printer and try again to print.
2. Repositioning the Encoder strip.
a. Remove the power cord from the printer.
b. Open the front cover.
c. Gently slide the ink cartridge carrier to the middle of the printer.
d. Gently move the top part of the printer belt to the right.
e. Using an index finger, gently push encoder strip down and then back
up, to get it back into the slot located on the back of the ink
f. Gently press the strip first to the rear, and then forward, to ensure that it is
g. Manually move the ink cartridge carrier to the left, then to the right, to check
the positioning of the encoder strip.
h. Once the encoder strip has been re-seated, close the scanner lid.
i. Re-connect the power cord to the printer and try again to print.
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
The mechanism that carries the cartridges is call the carriage (carrier). Remove all the cartridges and reinstall them, now move the whole mechanism with the cartridges installed from it's original position to somewhere and verify that there's no obstructions blocking the movement of the carriage. You can simply open the front access door and move the cartridges to somewhere from where it is now. That'll help you clear the error if there's no physical damage with the machine.
Cartridges may not be seated properly. Remove all the cartridges from the printer. Close the cover. Unplug the printer from the power source. Wait for about 10-15 seconds. Plug printer back to power source. If printer ink cartridge carrier still slams on the sides, encoder strip of the printer might be damaged. If it's still within warranty from where you bought it, have it replaced at that store. If ink cartridge carrier is not slamming to the sides, re-insert the cartridges. Make sure there are no obstructions along the carrier's path. Close the cover. Let the printer print the alignment page. If it's still going to slam the carrier, have it replaced.
the carrier is the part the holds and moves the ink cartridges, I would open the printer like you are going to change the ink and remove and replace the cartridges ... if the carrier does not move when you open the printer then give it a gentile nudge and see if it will move
If the printer carrier is slamming into the side of the printer, please try the following:
Disconnect the power supply from the back of the printer.
Open the front cover of the printer where the cartridges are located.
Look for two black bands that span from left to right (they should have one serrated side and one smooth side). Just above the black bands there is a transparentstrip; this strip is called the Encoder strip.
Flick this strip lightly with your finger to make sure that it is running smoothly from left to right. You may need to do this two or three times. CAUTION: Do not pull the strip!
Close the front cover of the printer and reconnect the power supply.
If the problem persists, then its a hardware issue and you should contact Lexmark for replacement of the printer.
A gear in the carrier is stripped or has fallen out of place.I've had this happen on several ink printers where the in-users jammed the printer and then forced/pulled the print head. You can often take these apart and get them serviceable in the short term. But once they break they don't last. I don't know what model printer you have specifically and I've never bought the parts for replacment, but in most cases it isn't worth the effort.
This morning I replaced the cartridges in the Dell 942 printer, they jammed to the left which made a loud grinding noise and the cartridge jam error came on.
I solved the problem by turning the printer on with the top up which moved the cartridges to the right a little so I could reach back, push one down a little manually which freed them to move over to the middle.
Once it jams on the left turn off the machine. usually my lights are all red at that point, one is blinking the other two are solid red. open the cover. shine a flashlight in there, you will see a clear or light grey plastic ribbon that runs from the left to the right. it is the top most thing. Very carefully, clean it with a paper towel and a little water. or a kleenex. it should be almost clear.
after done, move the cartridge head to the right without turning on the printer. once again, clean the clear plastic ribbon where the cartridge head was located. finally turn on the printer, when it stops initializing, click the paper feed button, if you were successful, you won't see it jam into the left side.
if not, try repeating again. I think the optical head could also have some junk on it, and will deposit it back on the clear grey plastic strip.
the clear strip passes through the cartridge head. I'm told it is called an encoder strip and the optical head reads the strip to know it's position.
when that strip is dirty or covered with some ink spots, the print/cartridge head, can't read it and slams into the side the the printer.
this happened to my c80 at least 3 times now in seven years.
I was able to fix this issue on my all-in-one 944 printer. What happened was that one of the ink cartridge lids had popped open. The hard part was that the carrier was stuck on the far left side, and I wasn't able to pull it over for easer access. However, I was able to fit a finger in and push the cartridge back down. Then when I turned the printer back on the error went away.