Question about Dell 924 All-in-One InkJet Printer

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Clear carrier jam

I have just replaced the ink cartridge and now the printer will not work.Clear carrier jam is coming up and the cartridge slams from one side to another! The exclamation mark is flashing in orange, can you help!

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  • charliesue Dec 06, 2008

    How do I clear the carrier case?



  • chia545 Feb 28, 2009

    Hi, my belt top seems to be in between the encoder strip & the bottom belt when viewed from the left side. I have tried the above steps, but when i reconnect the power, the cartridge keeps slamming again. Please help. Thanks !

  • rorrie Apr 11, 2009

    Paper bunched coming out of printer. I cleared paper and "clear carrier jam" message comes up now.

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  • 69 Answers

In your case It seems like the Encoder strip is broken or its out of printer . However if you see encoder strip inside the printer connected from left to right, try these steps.



Solution:

1. Cleaning the encoder strip:
a. printer should be off and disconnected from power.
b. open the front cover.
c. Using a dry, lint free cloth, pinch the encoder strip on the right-hand side of the cartridge carriage and pull your fingers across it toward the right-hand side of the printer and you can move the cartridges carriage to clean the strip completely.
d. Note: The encoder strip is a narrow band of clear plastic and can be difficult to see without direct lighting running parallel to metallic rod.
e. Close the printer and try again to print.

2. Repositioning the Encoder strip.
a. Remove the power cord from the printer.
b. Open the front cover.
c. Gently slide the ink cartridge carrier to the middle of the printer.
d. Gently move the top part of the printer belt to the right.
e. Using an index finger, gently push encoder strip down and then back up, to get it back into the slot located on the back of the ink cartridge carrier.
f. Gently press the strip first to the rear, and then forward, to ensure that it is seated correctly.
g. Manually move the ink cartridge carrier to the left, then to the right, to check the positioning of the encoder strip.
h. Once the encoder strip has been re-seated, close the scanner lid.
i. Re-connect the power cord to the printer and try again to print.



Incorrect position of encoder strip
clear carrier jam - 564e52e.gif



Correct position of Encoder strip
7143e8b.gif



Hope it should fix the issue.

Posted on Nov 06, 2008

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1 Answer

I changed the ink cartridges and now it just flashes and says clear the carrier jam and press start??? what is a carrier jam and i have cleared everything that can be cleared and it still want work, so...


The mechanism that carries the cartridges is call the carriage (carrier). Remove all the cartridges and reinstall them, now move the whole mechanism with the cartridges installed from it's original position to somewhere and verify that there's no obstructions blocking the movement of the carriage. You can simply open the front access door and move the cartridges to somewhere from where it is now. That'll help you clear the error if there's no physical damage with the machine.

If you need further help, let me know.


Good luck.


Thanks for using FixYa.

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Lexmark 5400 cartridge carrier slams up against back???? Won't stop!! It's a new printer, put in a high cap black and low cap color cartridge. Any ideas how to fix this?


Cartridges may not be seated properly. Remove all the cartridges from the printer. Close the cover. Unplug the printer from the power source. Wait for about 10-15 seconds. Plug printer back to power source. If printer ink cartridge carrier still slams on the sides, encoder strip of the printer might be damaged. If it's still within warranty from where you bought it, have it replaced at that store. If ink cartridge carrier is not slamming to the sides, re-insert the cartridges. Make sure there are no obstructions along the carrier's path. Close the cover. Let the printer print the alignment page. If it's still going to slam the carrier, have it replaced.

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V305 print has a message "clear carrier jam" ?can't figure this out. help


the carrier is the part the holds and moves the ink cartridges, I would open the printer like you are going to change the ink and remove and replace the cartridges ... if the carrier does not move when you open the printer then give it a gentile nudge and see if it will move

Mar 24, 2010 | Dell V305w All-In-One R840635AU InkJet...

1 Answer

The ink carrier has a clear carrier jam message...


If the printer carrier is slamming into the side of the printer, please try the following:
  1. Disconnect the power supply from the back of the printer.
  2. Open the front cover of the printer where the cartridges are located.
  3. Look for two black bands that span from left to right (they should have one serrated side and one smooth side). Just above the black bands there is a transparent strip; this strip is called the Encoder strip.
  4. Flick this strip lightly with your finger to make sure that it is running smoothly from left to right. You may need to do this two or three times. CAUTION: Do not pull the strip!
  5. Close the front cover of the printer and reconnect the power supply.
  6. If the problem persists, then its a hardware issue and you should contact Lexmark for replacement of the printer.

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1 Answer

Clear carrier jam


hi,
Follow the wizard on the following website , to help you to pinpoint the problem
http://tinyurl.com/3nh59x


Thanks
Proton

Oct 02, 2008 | Dell 924 All-in-One InkJet Printer

2 Answers

The printer carrier slams to the right, when i try to print, and the readout says , carrier stall


A gear in the carrier is stripped or has fallen out of place.I've had this happen on several ink printers where the in-users jammed the printer and then forced/pulled the print head. You can often take these apart and get them serviceable in the short term. But once they break they don't last. I don't know what model printer you have specifically and I've never bought the parts for replacment, but in most cases it isn't worth the effort.

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1 Answer

Dell 942 carrier jam


This morning I replaced the cartridges in the Dell 942 printer, they jammed to the left which made a loud grinding noise and the cartridge jam error came on.

I solved the problem by turning the printer on with the top up which moved the cartridges to the right a little so I could reach back, push one down a little manually which freed them to move over to the middle.

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2 Answers

Ink cartridge carrier jam


Once it jams on the left turn off the machine. usually my lights are all red at that point, one is blinking the other two are solid red. open the cover. shine a flashlight in there, you will see a clear or light grey plastic ribbon that runs from the left to the right. it is the top most thing. Very carefully, clean it with a paper towel and a little water. or a kleenex. it should be almost clear.
after done, move the cartridge head to the right without turning on the printer. once again, clean the clear plastic ribbon where the cartridge head was located. finally turn on the printer, when it stops initializing, click the paper feed button, if you were successful, you won't see it jam into the left side.
if not, try repeating again. I think the optical head could also have some junk on it, and will deposit it back on the clear grey plastic strip.

the clear strip passes through the cartridge head. I'm told it is called an encoder strip and the optical head reads the strip to know it's position.

when that strip is dirty or covered with some ink spots, the print/cartridge head, can't read it and slams into the side the the printer.

this happened to my c80 at least 3 times now in seven years.

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Carrier jam on dell 924 printer??


I was able to fix this issue on my all-in-one 944 printer. What happened was that one of the ink cartridge lids had popped open. The hard part was that the carrier was stuck on the far left side, and I wasn't able to pull it over for easer access. However, I was able to fit a finger in and push the cartridge back down. Then when I turned the printer back on the error went away.

Hope this helps

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