Question about Dell 924 All-in-One InkJet Printer
I have just replaced the ink cartridge and now the printer will not work.Clear carrier jam is coming up and the cartridge slams from one side to another! The exclamation mark is flashing in orange, can you help!
In your case It seems like the Encoder strip is broken or its out of printer . However if you see encoder strip inside the printer connected from left to right, try these steps.
1. Cleaning the encoder strip:
a. printer should be off and disconnected from power.
b. open the front cover.
c. Using a dry, lint free cloth, pinch the encoder strip on the right-hand side of the cartridge carriage and pull your fingers across it toward the right-hand side of the printer and you can move the cartridges carriage to clean the strip completely.
d. Note: The encoder strip is a narrow band of clear plastic and can be difficult to see without direct lighting running parallel to metallic rod.
e. Close the printer and try again to print.
2. Repositioning the Encoder strip.
a. Remove the power cord from the printer.
b. Open the front cover.
c. Gently slide the ink cartridge carrier to the middle of the printer.
d. Gently move the top part of the printer belt to the right.
e. Using an index finger, gently push encoder strip down and then back up, to get it back into the slot located on the back of the ink cartridge carrier.
f. Gently press the strip first to the rear, and then forward, to ensure that it is seated correctly.
g. Manually move the ink cartridge carrier to the left, then to the right, to check the positioning of the encoder strip.
h. Once the encoder strip has been re-seated, close the scanner lid.
i. Re-connect the power cord to the printer and try again to print.
Incorrect position of encoder strip
Correct position of Encoder strip
Hope it should fix the issue.
Posted on Nov 06, 2008
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Tips for a great answer:
Jan 21, 2013 | Office Equipment & Supplies
Aug 30, 2010 | Dell 924 All-in-One InkJet Printer
Apr 07, 2010 | Lexmark 83 Color Ink Cartridge (Twin Pack)...
Mar 24, 2010 | Dell V305w All-In-One R840635AU InkJet...
Apr 08, 2009 | Lexmark X5470 All-In-One InkJet Printer
Jul 30, 2008 | Lexmark Office Equipment & Supplies
Feb 28, 2008 | Dell 942 All-In-One InkJet Printer
Feb 09, 2008 | Apple Epson Stylus C80 InkJet Printer
Dec 13, 2007 | Dell 924 All-in-One InkJet Printer
2,110 people viewed this question
Usually answered in minutes!