Question about HP Officejet Pro 8500 Wireless All-In-One InkJet Printer

1 Answer

Prints the colors but not blacks from the computer but does copies in black but missing pieces.

We are trying to print documents from our new ThinkCentre and all it will print is our color logo at the top. The printer acts like it is trying to print the black lettering but nothing is there. We used the scanner to make a copy and the black works then but still looks a little dull. It had a new black cartridge in allready but we took that out and put another brand new one in and still have the same issue. Help Please!!

Posted by on

Ad

1 Answer

  • Level 1:

    An expert who has achieved level 1.

    Corporal:

    An expert that hasĀ over 10 points.

    Mayor:

    An expert whose answer gotĀ voted for 2 times.

  • Contributor
  • 3 Answers

Unplug the machine and remove the black ink and take some contact cleaner and Q-tips to clean the contacts in the machine. re-install the ink and run the clean program and the alignment program.

Posted on Feb 17, 2012

Ad

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of.(from cars to computers, handyman, and even drones)
click here to download the app (for users in the US for now) and get all the help you need.
Goodluck!

Posted on Jan 02, 2017

Ad

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

2 Answers

Epson stylus dx6000 only copy in color mode


Any ink in the black cartridge or can you use clean mode to clean it?

Mar 15, 2014 | Office Equipment & Supplies

1 Answer

How to remove printhead


Alignment shows black & streaky, only covers 3/4's of a line, color is good. The printer copies a document no problem; but only copies color (no black) from the computer. If the document is black print, I get a blank page. Do not know how to remove printhead

Jun 29, 2013 | Dell V313w AllInOne InkJet Printer

1 Answer

The scan of color document gives a black and white product


there some reasons :

1- Are you sure to select the copying color not black and white ?
2- try to reset color ink cartridge ,
3- try to select clean print head

i hope that was help you

Mohamed Hejazi
Afaqnama -Libya
ipg@hplibya.com

Mar 21, 2013 | HP Officejet 4620 e-All-in-One Printer,...

1 Answer

My printer is not printing black ink, only in color. black ink cartridge is new. model #A940, service tag 5D53Z31, express service code, 11678555485. can you help?


Try this:
Go to Google Maps, select one and print it out. Does black work then? (On mine it does)
If you try to print an e-mail with both color and black fonts, are the black ones missing from the print? (On mine, the black letters are missing)
How about a scan which contains both color and black features? (Again, both black and color works for me)
And finally, if you scan an all-black font document after hitting "copy...black", you get nothing....but do the same thing after selecting "copy...color"...and it'll print the black.
I'm sorry I haven't found the answer as yet, but maybe if you try some of these little experiments I did this morning, then it'll catch someone's eye and we'll both have a solution (which may cost more than a new printer!

Jun 12, 2010 | Dell A940 All-In-One InkJet Printer

1 Answer

I gave my dauther a kodak 5500 printer for christmas, it prints the test sheet ok but then does not print anyother pages. it has new ink both black and colored. thank you in advance for your help kelly c


This can be the issue with printhead if you are printing documents (black color can be missing from the print)

Try to print a picture from the computer, if it works then the issue is with black color (printhead needs replacement)
If nothing prints from computer then call kodak tech support (drivers will be re-istalled, delete the printer icon from Conntrol Panel > Printer and Faxes > Restart the computer > Connect the printer USB cable again.

Jan 26, 2010 | Kodak EASYSHARE 5500 All-In-One InkJet...

1 Answer

My printer will not print any documents, it does print a test page, when I select print the paper is ejected. I have re installed the software.


Try to print a self test page from the printer directly using the below steps....
  1. Make sure the printer is loaded with plain, white paper. Remove any special or colored paper.
  2. Press Setup on the front panel of the product.
  3. Press 1 , to select Print Report , then 5 , to select Self Test .After you have the report printed, check for 4 horizontal color bars in that report, the first color should be the the black one, if the black one is missing, issue seems to be with black cartridge, that may be the reason the printer spits out blank paper, try to replace the black cartridge and then copy if it copies or not.

Sep 26, 2009 | HP PSC 2210 All-In-One InkJet Printer

1 Answer

Not printing after color cartridge ran out - new black cartridge installed.


Yes, this printer has fixed printheads and must have ink in each color to prevent damage to the printheads. Even when printing black only each color is spit in the servicing area to keep the printhead unclogged.

Regards,
Bob Headrick, Microsoft MVP Printing/Imaging

Jul 18, 2008 | Epson Stylus C60 InkJet Printer

1 Answer

Big Black not printing


Sounds to me your print head is plugged up. This is not usual though because the majority of people use black ink much more. So, in your printer utility, do a deep cleaning. If that does not work, there is a thing called a purge unit in it. This is a usual way of draining waste ink to a pad that soaks it up. if the hose, or other parts are clogged, it backs the ink up and causes the print head to clog. If this is the start of it, do not waste your ink cleaning, and try not to let it sit too long. Contact canon, and let them kno what you think it is.

Oct 05, 2007 | Canon PIXMA MP780 All-In-One InkJet...

Not finding what you are looking for?
HP Officejet Pro 8500 Wireless  All-In-One InkJet Printer Logo

43 people viewed this question

Ask a Question

Usually answered in minutes!

Top HP Office Equipment & Supplies Experts

Doctor PC
Doctor PC

Level 3 Expert

7733 Answers

Seeker5211
Seeker5211

Level 3 Expert

1089 Answers

kakima

Level 3 Expert

102366 Answers

Are you a HP Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...