Question about Dyson DC33 Bagged Upright Vacuum

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The brush on my dyson dc 33 is not turning - Dyson DC33 Bagged Upright Vacuum

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Hi there,

I'm sorry to hear you're having difficulties with your DC33. If the brushbar doesn't seem to be rotating, please follow the steps shown in our online support guide to check everything is correct with the machine:

http://www.dyson.com/support/help.asp?article=1421&product=DC33-MULTIFLOOR

This should resolve the issue, but if you'd like further assistance or advice, please call us free on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Posted on Feb 20, 2012

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Posted on Jan 02, 2017

Dysonteam
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SOURCE: the brush bar wont spin on my dyson dc 25... i

Hi its Darran at Dyson.

Simply switch the machine off and stand it upright. Press the brush bar on/off switch once and then turn the machine back on.

When you release the machine into the vacuuming position, the brush bar should start to turn again.

If you still having problems, please contact our Helpline on 0800 298 0298 (UK) or 1866MYDYSON (US).

Kind regards
Darran
Dyson Customer Service


Posted on Apr 22, 2010

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SOURCE: Dyson DC 24 blockage between brush bar and

You can remove that short length of pipe very easily. Just pull it away from the fitting at the vacuum end and unscrew it from the brush bar end. While you've got it off, check it for splits (which are common) and replace it with a new one if it is damaged.

Posted on Jan 06, 2010

Testimonial: "Solved problem first time,also one we thought was a manufacturing fault,that side hose uremovable,were doing it wrong and this told us the right way."

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SOURCE: rotating brush will not turn on my Dyson DC07

Yes I had the same problem on my animal Dysom. There is a button on the top of the dysom that turns the cacuum on. Right beside that button is another one that turns on and off the brush!!! Good luck!!! I accidently one day bumped that button and couldn't get my brush to work but after troubleshooting it, that was my solution.

Posted on Jan 24, 2009

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SOURCE: Brush stopped spinning

trip switch wont reset on brush head

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Hi there, it's Jack at Dyson.

DC33 has two washable filters, engineered to last the lifetime of the machine in normal use. These should be washed at least once every 3 months using cold water without detergent. Allow at least 24 hours for both filters to dry completely before replacing them.

Our online Support guide will walk you through each step: http://www.dyson.co.uk/support/dc33/dc33-multi-floor/dc33-maintaining-your-dyson-machine/wash-the-filters/filter-removal-step-1

I hope this helps, but if you'd like any further advice from our experts you're welcome to give us a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

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Hi there, it's Jack at Dyson.

I'm sorry to hear your DC33's brush bar is not rotating. This is likely to be because the brush control on the cleaner head has accidentally set to 'Hard floors'. In this mode, the brush bar will not rotate. Please recline your machine into the vacuuming position, turn it on, and make sure the brush control is set to 'Carpets'.

I'm confident this will resolve the issue, as using and replacing the wand will not have any effect on the function of the brush bar. It's also important to note that the brush bar will never rotate when the machine is standing upright.

If you would like further assistance after you've checked the brush control is correctly positioned, please get in touch with us directly. You can reach us on 0800 298 0298 (UK), 1-866-693-9766 (US), or 1-877-397-6622 (CA).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

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Hi there,

To remove threads, hair or debris from your DC33's brushbar, please follow the steps shown in our online support guide:

http://www.dyson.com/support/help.asp?article=1425&product=DC33-MULTIFLOOR

I hope this helps - for any further advice or assistance with your machine, please call us free on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

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Dyson Online Customer Support
http://www.dyson.com

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