Question about Lexmark Interpret S405 Wireless All-in-One InkJet Printer

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Installed new black cartridge - had ink

I installed a new black ink cartridge - had an ink "flood" - have cleaned printhead several times, still getting printhead error. Bought new cartridge, cleaned again - still have error. How do I get rid of it? Is my printhead damaged? How do I know?

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A firmware update for your model addresses the print quality problem that you're currently experiencing. Please visit the Lexmark website to download and install the Lexmark S400 Series Firmware Update. If more than one download is listed for your model, choose the first download in the list. If it is the wrong firmware level, an error message will tell you which firmware level is correct.
Should the error continue to display even after successfully updating your printer, please contact Lexmark Technical Support Center for additional assistance. Your printhead itself might be the cause of the problem.

Posted on Feb 20, 2012


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    SOURCE: Message:" There is a problem with the printhead.

    Make sure your printer is updated. The firmware update, available in the Lexmark website, will help fix printhead-related problems. Follow these steps: 1. Remove the printhead from the printer.

    2. Reset the printer by unplugging the power adapter from the printer (should be the whole black box on the back of the printer), leave it unplugged for about a minute then plug it back in.
    3. Once the printer is back on, it will ask for the printhead. Just disregard the message by pressing or CANCEL button on your printer screen. Do not install the printhead yet.
    4. Then, please use this link: to download and run the firmware on your computer. Please make sure that the USB cable is attached from the printer to the computer while you do this.
    5. Once the firmware update is complete, you may reinstall the printhead.

    Posted on May 04, 2011

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