Question about Western Digital My Passport Essential 500GB External USB 20 Portable Red 500 GB Hard Drive

1 Answer

My passport storage device says ready for use after plugged into laptop, but then is inaccessible and does not show up under my computer

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  • Western Digital Master
  • 27,725 Answers

Make sure the lead/s that attach to your hard drive are securely seated
if your computer came with a motherboard disc the drivers could be on it

click start control panel administration tools computer management device manager look through all of your devices if you see a yellow question mark?or exclamation mark ! or red x
right click to reinstall drivers or

if you can see your usb but its not working
ports(com&lpt)right click update driver
hope this helps



click start control panel administration tools computer management device manager look through all of your devices if you see a yellow question mark?or exclamation mark ! or red x
right click to reinstall drivers or


if you can see your usb but its not working
ports(com&lpt)right click update driver


sometimes the wires inside the cable will be damaged due to bending or stretching or placing heavy equipment upon the cable


just replace the cable of the hard disk, when you plugged the external disk drive you got that windows could recognize the USB device change the cable everything should work fine again,

check the USB leads that attach to the motherboard usually red-white-green-black make sure they are securely seated and have no dust build up on them dust will cause static and a lot of unforeseen problems

if this fails to fix the problem
you might have to install a usb 2 or 3 card they are cheap and easy to install you can buy these on Ebay very cheap
hope this helps

Posted on Feb 18, 2012

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Posted on Jan 02, 2017

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SOURCE: WD Passport Hard Drive Malfunction

Unfortunately, you have probably lost all the files on the drive. It may be possible to take it to a PC Repair shop and have them run specialist software on it, although the clicking sound indicates a hardware failure, rather than software. You have my deepest apologies, but this does happen... although rarely.

Posted on Feb 03, 2009

  • 13 Answers

SOURCE: i plugged my passport into my pc but i do not see

search it.

Posted on Jul 14, 2009

  • 52 Answers

SOURCE: its not showing up as a driver when i plug it in

This is a bad sign.

If this occurs... try it on another computer. It may be that the drive has failed internally... If you leave them plugged in... they will last only 2 to 3 years at most.

sincerely,

sagacious1

Posted on Aug 07, 2009

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Cant see my passport external drive on new windows 8 laptop


Try unplugging from usb and plugging it back in. Also, you may need a SAS driver for your computer to recognize the drive. Some drives have internal encryption and require a driver before the computer recognizes them. Check the Mfg website to see whether this drive requires one.

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Windows cannot see external HDD


Which operating system ???...
Install a My Book External Hard Drive

Installing a My Book external hard drive will add additional hard drive storage to your computer. The My Book external hard drive is easy to install and can be moved between computers so that you always have your information at your fingertips.
If you are thinking about an external hard drive, the My Book is a great choice because of how easy it is to install and transport, if necessary.

Meet the requirements for using the My Book external hard drive on your computer.
It is adaptable with Windows Vista, XP and 2000. For a Mac, it is adaptable with Mac OS X 10.4.8 or later.
Take the external hard drive out of the box and inspect it.
It should be in good condition with no flaws in the exterior.
Plug the AC adapter into an outlet. Connect the other end into the external drive.

Plug in the USB connection to the My Book external hard drive on the back in the USB port.
Plug in the other end of the USB connection to the open USB port on your laptop or desktop.
The computer will recognize the My Book hard drive right away.

Access the hard drive by clicking the "Start" button at the bottom of your screen.
When the window opens, click on "My Computer."
Under "Devices With Removal Storage" you will see the external hard drive.
Double-click the icon to open a window to display any contents stored on this hard drive.


http://www.westerndigital.com/en/products/products.asp?driveid=353

http://www.tech-faq.com/external-hard-drive.html


Access an Inaccessible Drive

You can gain access to a working hard drive that is inaccessible when the system starts and assign it a drive letter under the Windows Explorer interface.
Or, you can import foreign disks into Windows or create a partition and format them.
You can scan a drive for bad sectors or lost clusters and repair the system files to allow access to a corrupted drive.
In short, you can utilize the drives as they were intended to be used by completing some operating-system configuration steps that are occasionally required for some drive installations.

Click "Start" (the Windows Orb) and "Computer" to access the Windows Explorer screen. Right-click on the inaccessible drive and choose "Properties" from the context menu.
Click the "Tools" tab and click "Check Now" under the Error-Checking section.
Select both check boxes to allow the system to automatically fix file-system errors and to scan for and attempt recovery of bad sectors.
Allow the system to run the scan the next time the system is booted.
Restart the computer to complete the scan and check for access after the scan completes.
Click "Start" (Windows Orb) and "Computer" to access the Windows Explorer screen.
Right-click on the inaccessible drive and choose "Properties" from the context menu.
Click the "Security" tab and click "Edit" to change permissions for the drive.
Click "Users" from the Group or User Names section.
Check the "Allow" box for full control and check for access after the settings are saved.
Click "Start" and "Control Panel" and then click "Administrative Tools" and double-click "Computer Management" to launch the utility.
Click "Disk Management" to display a list of all detected drives in the system.
Right-click in the left column of the inaccessible drive and click "Import Foreign Disk" to allow the system to convert the disk signature to a local disk.
Check for access after the settings are saved.
Click "Start" and "Control Panel" and then click "Administrative Tools" and double-click "Computer Management" to launch the utility.
Click "Disk Management" to display a list of all detected drives in the system.
Right-click in the right column of the inaccessible disk and choose "Change Drive Letters and Path."
If no letter exists, click "Add" and assign a drive letter from the list of available letters.
If a drive letter is listed, click "Change" and select a new letter to eliminate any conflicts with other devices in the system.
Check for access after these settings are in place, which may require a restart of the system.
Click "Start" and "Control Panel" and then click "Administrative Tools" and double-click "Computer Management" to launch the utility. Click "Disk Management" to display a list of all detected drives in the system. Right-click in the right column of the inaccessible disk and choose "New Simple Volume" to create a partition and format it for use.
Click "Next" when the New Simple Volume Wizard appears.
Click "Next" to accept the maximum size for the drive.
Click "Next" to accept the suggested drive letter assignment.
Click "Next" to format the volume with the suggested defaults or change them if desired.
Click "Finish" to format the drive and make it accessible to the operating system.
Restore a Drive That Is Not Accessible
Microsoft Windows operating systems support a large number of file system formats including FAT12, FAT16, FAT32 and NTFS.
Hard drives are typically formatted with either FAT32 or NTFS, both of which can be used for years without issues.
Damage can occur to the file system through a sudden power outage, malicious software or lack of maintenance, rendering the drive unreadable or inaccessible.
Run the Chkdsk utility in Windows to resolve file system corruption and restore access to the hard drive.

Select the "Start" or "Globe" button and then click "Programs." Click "Accessories" and then right-click the command line icon in the menu that appears.
Click "Run as Administrator" in the drop down menu that appears.
The command prompt will display.
Enter "chkdsk C: /F" substituting the "C:" with the letter assigned to the drive that cannot be accessed, and then tap the "Enter" key.
Enter "Y" and tap the "Enter" key if a message appears that states "Would you like to schedule this volume to be checked the next time the system restarts? (Y/N)."
Let the disk scan run and fix the drive, or if the scan does not start, reboot and let the scan run and repair the drive.

http://technet.microsoft.com/en-us/library/cc730714%28WS.10%29.aspx
Enable Drive Letter View

Click the "Start" button and choose "Control Panel" from the start menu.
Click "Folder Options" and navigate to the "View" tab.
Scroll down and place a mark next to "Show drive letters," then click "OK."

Configuring Drive Manager

Click the "Start" button to launch the start menu.
Right-click "Computer" and choose "Manage" from the menu.
Click "Storage" in the menu on the right side to extend the section.
Click "Disk Management" under the "Storage" header.
This will show you a list of drives and removable storage on your computer.
It will also report the status of the drives, such as "Healthy."
If the removable storage does not have a drive letter or has a drive letter in conflict with another drive, you can assign it a new letter.
Right-click the icon of your removable storage drive and click "Change Drive Letter and Paths."
Click the "Change" button, then choose a drive letter from the drop-down menu.
Select a letter that is near to the end of the alphabet to prevent drive overlap issues.
Click "OK" to allow the changes to take place.
You should now see the removable storage listed with your other drives on the "My Computer" screen.

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1 Answer

WD Pasport USB Storage. Light goes on whirring sound but does not show connection to laptop with windows 7


Once connected to the computer via cables or wireless signals, the passport storage device is recogniseable from the list of devices added. Search from the computers storage devices area to ascertian that devices as successfully added. Also attempt to store data on the device to ascertain functionality.

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1 Answer

I have an i mac and windows 7 laptop.......the laptop is brand new and i want to transfer all my music and movies from my mac......can this be done and if so how???!!!!!!!!!!!!!!!!!!!!


> transfer from Mac to PC ... how ?

Several ways:

* use Ethernet cables to connect the network-port on each computer to a "router" (one of those boxes that "splits" your Internet signal, and might provide "wireless" access inside your home), and then enable "file-sharing" on both computers.
Then, the computers can "talk" to each other, via the router.

* write all the files to an external storage device, e.g., USB memory-stick or Western Digital Passport device. Move the device to the other computer, and copy from the device onto the computer.

* "burn" all the files to CD-recordable or DVD-recordable disks.
Move the disks to the new computer.

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My Western Digital Passport 80GB Hard Drive is no longer detected when I plug it in. The power light is on, the drive is running but it is not detected on either of my computers running Windows...


Any external disk-drive as small as 80GB is probably "out-of-warranty" -- it's likely that the disk-drive inside the enclosure has "died".

You have two options, not mutually exclusive:
* exercise the Western Digital "Customer Loyalty" program -- find the serial-number of your Passport, and access WD's web-site to buy a new Passport, citing the old serial-number to qualify for a significant discount on your purchase;
* open the enclosure, disconnect the disk-drive from the USB-to-disk-drive adapter, buy a new, compatible, disk-drive, and connect it to the USB-to-disk-drive adapter, to "frankenstein" it, creating a "new" external storage-device.

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bhavesh

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