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Macbook air wont show the user selection screen

Whenever I shut down and restart my Macbook Air it comes with a screen with a football like icon called kiosk but from there I cannot do anything. A few times I've restarted it using different key combinations and eventually I get the user login screen. Once I get this I can login, but I'm not sure what I have to do to get to it and why I don't automatically get the user login screen. Please help!!!

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  • Jeffrey Groves
    Jeffrey Groves Feb 22, 2012

    Is it an american football or rest of the world football?  I'm betting it's really a picture of a globe, which means your system is starting up in recovery mode.One thing you might check is whether or not the "Option" key is stuck on the keyboard.

  • owen_b666
    owen_b666 Feb 24, 2012

    No, it is a soccer ball (as the yankies call it), and I think that I have a little bit more intellect than someone that has a problem because a button is stuck. My problem is that I can only access my account if I hold down ALT + Command + U when I turn it on. I think I have figured out how to do a complete system restore so I think that this may be the best option.

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  • Apple Master
  • 1,099 Answers

Have you looked at the article on https://discussions.apple.com/thread/3686085?start=0&tstart=0 at the bottom user shldr2thewheel has a solution that may help you. Hope it helps.

Posted on Feb 25, 2012

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  • Contributor
  • 30 Answers

That sounds like Internet recovery icon. You might have some issues with your hard drive. When you are logged in, pl run disk utility to check disk for errors.
Thanks.
Tech from
http://www.computerstar.ca/mac-data-recovery-toronto.html

Posted on Jun 14, 2013

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Posted on Jan 02, 2017

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--------------------------------------------------------------
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