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Macbook air wont show the user selection screen

Whenever I shut down and restart my Macbook Air it comes with a screen with a football like icon called kiosk but from there I cannot do anything. A few times I've restarted it using different key combinations and eventually I get the user login screen. Once I get this I can login, but I'm not sure what I have to do to get to it and why I don't automatically get the user login screen. Please help!!!

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  • Jeffrey Groves
    Jeffrey Groves Feb 22, 2012

    Is it an american football or rest of the world football?  I'm betting it's really a picture of a globe, which means your system is starting up in recovery mode.One thing you might check is whether or not the "Option" key is stuck on the keyboard.

  • owen_b666
    owen_b666 Feb 24, 2012

    No, it is a soccer ball (as the yankies call it), and I think that I have a little bit more intellect than someone that has a problem because a button is stuck. My problem is that I can only access my account if I hold down ALT + Command + U when I turn it on. I think I have figured out how to do a complete system restore so I think that this may be the best option.


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Have you looked at the article on at the bottom user shldr2thewheel has a solution that may help you. Hope it helps.

Posted on Feb 25, 2012

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That sounds like Internet recovery icon. You might have some issues with your hard drive. When you are logged in, pl run disk utility to check disk for errors.
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Posted on Jun 14, 2013

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