Question about Dell 924 All-in-One InkJet Printer

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Missing lines of print

When printing a doc some complete lines are missing

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  • Robert Caldwell Feb 22, 2012

    Don't think it's the cartrages as it will print a web page ok. It seems to be Word docs that cause the problem. I even have two pages of one doc, one will print ok the other won't.

  • Fabio Feb 24, 2012

    Have you checked the page setup section and made sure the page is set correctly also use the print preview option to make sure the document looks fine before printing.It could be that you are using symbols that the printer is not recognising.
    If you make a new document in word does it print fine ?

  • Robert Caldwell Feb 27, 2012

    I've checked the page set up and think it's ok, perhaps you could give me some pointers here. The print preveiw looks fine, everythings there. I've just tried a new word doc and the same problem is ocuring, half lines missing horizontaly, seems to be the tops of the text.

  • Fabio Feb 28, 2012

    What version of word are you using?
    Try changing the margins as described in this article:http://word.mvps.org/faqs/formatting/bot...

  • Robert Caldwell Mar 07, 2012

    Hi, I'm using Word 2003, I've tried changing the margines around but no joy. Some of my old docs still work fine but new ones have this problem. To print a letter the other day I deleted the text on an old doc that is ok and re-wrote my new letter, it worked fine.

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Hello
You either have to change the ink cartridge or try to clean the ink cartridge nozzles as described in the user manual;
http://support.dell.com/support/edocs/systems/924/en/om_en/om_en.pdf
On page 54 it states the following:

To clean the ink cartridge nozzles:
1 Load plain paper. For more information, see "Loading Paper" on page 19.
2 In Windows XP, click Start-Control Panel-Printers and Other Hardware-Printers and
Faxes.
In Windows 2000, click Start-Settings-Printers.
3 Right-click the Dell Photo AIO Printer 924 icon.
4 Click Printing Preferences.
The Printing Preferences dialog box opens.
5 Click the Maintenance tab.
6 Click Clean Print Cartridges.
7 If the print quality has not improved, click Print Again.
8 Print your document again to verify the improved print quality.
9 If you are not satisfied with the print quality, wipe the ink cartridge nozzles, and then print
your document again.

hope this helps.

Posted on Feb 17, 2012

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