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You either have a broken cable, or it may have come loose. Gain access to your anchor points and check the cables. Replacement cable can be purchased "by the foot" al Lowe's/similar as well as cable nuts and such Check the axels and spools powered by the hand crank for anything out of whack, like a broken weld on a cable drum, etc.
Best regards, W/D
Seal roof seams. set up camper . prop peice of plywood slightly bigger than damaged area under damageshim to acheive moderate pressure. wait a week & remove. If it comes back down will have to replace paneling.
May sound a bit tacky but all pop ups are a bit tedious to crank up. In the event this IS NOT your first time to own or operate a pup. I apologize and suggest you post your problem on the pop up times and or the pux webpages. Both are reliable sources for people who have pop up up or small campers.
This camper uses the Coleman lift system which uses a threaded rod that connects to a tracked distribution block to which all four cables are connected and then routed by pulleys to all four corners of the popup.First raise the popup to it;s full height by using automotive jacks and poles once extended securely clamp the poles to the telescoping up rights This IS SUPER IMPORTANT FOR YOUR SAFETY. Next get under the camper find the broken cable unbolt it's routing pulley(s) pass the broken ends out the pulley(s).Next unbolt the end from the distribution block. followed but unbolting the cable from in side the telescoping column;carefully note the routing in side the column. Buy or make up an exact length cable of aircraft grade stainless steel twisted wire cable of the same gauge. Reverse steps to re install,take lowering strain on crank make sure crank handle is captured by anti free wheeling device on camper un clamp poles remove, lower and raise top by crank to ensure smooth working. You're finished.