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Setting your dose at max and grinder at finest is not good. This means that you are asking the machine to grind coffee really fine, and then dose maximun amount which can lead to the grinder getting clogged. If you are looking for stronger coffee, it is best to have several shots that one that has too much coffe and too fine. For stronger espresso, use less water instead of more coffee. Two shots of 2 oz. espresso (made with 7 grams of coffee) are more flavorful & sweeter than one shot of 4-oz. espresso made with 14 grams of coffee which could clog your grinder and door/channel. At this point, you need to clean the grinder ( inlcuding the door/channel).
I suggest you have an Authorized SAECO Service Center check your machine. Contact Saeco USA Inc. to located a Service Center near you at 800-933-7876 (toll-free), ask for customer support, or contact SAECO via e-mail at : email@example.com