A 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
The service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones). click here to download the app (for users in the US for now) and get all the help you need. Good luck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
1. Fred's right about trying another computer, but you still may have wrong/ old driver- download demo version of Vuescan at www.hamrick.com and see if it's your software. 2. Partially blank pages can appear when you don't have sufficient memory for the scan, but that usuall loosees the lower half of the page. 3. The lamp is probably not the problem, because there is enough liht bouncing around in mostflatbead scanners that you would just see the image "fade"to black, not have a distinct line. 4. best bet is that something inside has come loose and is covering half the scanning sensor, or the mirrors that reflect the images to the sensor inside
Sounds like the scanner section (the glass **** part in the original scan section). These are notorious for going out and sending partial black or all black pages. Try making a copy and see what it looks like, but if it's sharp lines on (across) sections of the copies, then that's what it is. It's about a $40 part and easy to change. Just lift the "tab" on the holders right side....slide the unit to the right...lift up the left section...pull it out and unplug it. Be carefull not to let the connector fall into the slot it came from or you'll have to disassemble it further or fish it out. Replace in opposite directions.
I have an HP 5470c flatbed scanner. It started with partially black scans, and progressed finally to completely black pages. Tried here for answers. Found none. So I opened up my scanner, figured I had nothing to lose. Thought it might be the ribbon cable attached to the moveable tray. Was RIGHT!! Immediately saw a small frayed piece where it was rubbing against the tray. Used some Scotch Long Lasting Tape to re-connect. EUREKA. Problem fixed!!