I am trying to install my printer on my new computer. I have the disk, but there appears to be a problem during the installation process . My new computer uses Windows seven. The problem message talks about an issue with the driver.
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Uninstall the Existing Dell™ Printer Drivers Before reinstalling any printer drivers, it is necessary to remove any printer drivers that were previously installed. Not doing so can cause problems that prevent the computer from communicating with the printer.
To uninstall previous printer drivers:
Turn off the printer.
Disconnect the USB cable from the back of your Dell printer, click the Start button, point to All Programs, point to Dell™ Printers and then point to the listing of your Dell printer and then click the Uninstall Dell Printer icon.
When the Dell Printer Uninstall confirmation window appears, click Yes. This process may take several minutes to complete. Do not attempt to power off the computer at this time.
When the Dell Printer Uninstallation window appears, click to select the Yes, I want to restart my computer right now (recommended) option, then click OK. (The system automatically shuts down and restarts.)
After the system restarts, the printer uninstallation process is complete.
Do not reconnect the USB cable to the printer until after you have downloaded and reinstalled the printer's drivers.
Download and Install the Inkjet Printer Drivers To download the 924 All-In-One printer driver from support.dell.com, perform the following steps:
You can download the drivers from Dell's support pages for some OS's (I see a WinXP, Vista 32-bit and Win2K.) If your new computer came with Win7, you may not have much luck unless you use a work-around. Dell's site indicates that the Vista driver doesn't work in Win7. You can try the compatability mode to install the driver (download, extract the files to a new folder, find the .exe file and right click on it. Choose Properties and then the Compatability tab. Check the box for Run as and choose the correct OS version. Then right click again and choose Run as administrator.) Alternatively, Win7 Pro and Ultimate can run a virtual XP computer (on some computers). It takes two downloads and installation of the programs from Microsoft. Then install the printer using the XP driver from Dell. The drivers are available here: (long URL) http://support.dell.com/support/downloads/driverslist.aspx?os=WLH&catid=-1&dateid=-1&impid=-1&osl=EN&typeid=-1&formatid=-1&servicetag=&SystemID=PRN_ALL_A924&hidos=WW1&hidlang=en&TabIndex=&scanSupported=False&scanConsent=False
Hi, This issue could be occurring due to number of reasons, it could be due to the corrupt All in one software or it could be due to the scanner hardware as well, since you have confirmed that the printer prints fine you are absolutely right that the communication between the printer and the computer is good,however to know where the problem lies and to fix the issue disconnect the printer form the computer and try to make a copy form the printer itself, if the printer is able to make a copy then the printer scanner device is working absolutely fine, however if the printer scanner is unable to make a copy check if there is any error message displayed on the printer LCD, if you find any error please keep me posted so that I can send you the resolution for the relevant error, alternately you can download and install the firmware form the Dell’s support site to fix the issue, here is the link form which you can download and install the firmware:http://support.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R98804&SystemID=PRN_ALL_A962&servicetag=&os=WW1&osl=en&deviceid=7348&devlib=0&typecnt=0&vercnt=1&catid=-1&impid=-1&formatcnt=1&libid=40&fileid=128061 Please make sure that you do not turn off the computer or the printer while the firmware is being downloaded or installed. After the firmware is downloaded and installed then restart the printer and the computer. Check if the issue is resolved, if the issue still persists then you will have to replace the printer as there is nothing much that can be done to fix the issue as the scanner hardware is failed. If the printer is able to make a copy form the printer then try these steps: Download and install the updated driver for the Dell’s support site, however before you download and reinstall the drivers uninstall the previous version of the driver before you install the latest version, here is how you can uninstall the previous driver.
Insert the Disk labeled Dell All in one center disk in the CD ROM.
Click Next and select Uninstall form the list.
Click on continue to uninstall the software.
After the All in one software is uninstalled disconnect the printer form the computer and the restart the system.
Download the latest driver form the Dell’s support site and then install it.
Install 1.Double-click the new icon on the desktop labeled 962ENA01.exe. The Self-Extractor window appears. 2.Click OK or Continue. The Self-Extracting Driver Installation window appears and prompts to extract files to C:\DELL\DRIVERS\R92834. 3.Leave all of the default settings and click Unzip or OK. If the directory doesn't exist, you'll be prompted to create one. Click Yes. A Self Extractor window appears and indicates C:\DELL\DRIVERS\R92834 files were extracted. 4.Click OK. Follow the on-screen installation instructions in the window.