Question about HP Photosmart C6380 All-In-One InkJet Printer

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When attempting to scan documents in hp solution center, I get a message that the application cannot be found

This happens when I try to open most hp applications. "open with" window pops up - choose the program you want to open this file with.

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  • Nikki Johnson Feb 24, 2012

    I downloaded the new driver and software, but when I try to run it, it says the file is corrupt.

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Http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02450835&tmp_task=solveCategory&cc=us&dlc=en&lang=en&lc=en&product=3919448&x=7&y=8#N2995

Posted on Feb 17, 2012

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1 Answer

I am out of ink cartridges (none in the printer) but I just want to scan something...how can I do this?


You can still scan using either the command menu on the scanner or the HP software from you computer. As long as you are not trying to print, having no ink should not effect the scanning.
If you have the HP solution center software, you can open that application and pick scan a document or scan a picture.
From the PSC 1610v controls follow these directions:

Scan to an application

You can scan originals placed on the glass directly from the control panel.

1. Load the original face down on the right front corner of the glass.

User Guide 59

Use the scan features

2. In the Scan area, press Scan To.

The Scan To menu appears. The Scan To menu lists destinations, including

applications, for anything you scan. The default destination is the one you

selected the last time you used this menu.

The Scan To menu can be configured. You can designate which applications and

other destinations appear on the Scan To menu by using the HP Image Zone

software on your computer.

3. To select an application to receive the scan, press until the destination you

want appears on the control panel display, and then press Start Scan.

A preview image of the scan appears in the HP Scan window on the computer,

where you can edit it.

For more information about editing a preview image, see the onscreen HP Image

Zone Help that came with your software.

4. Make any edits to the preview image in the HP Scan window. When you have

finished, click Accept.

For more information on editing a scan in the HP Scan window, see the onscreen

HP Image Zone Help.

The HP All-in-One sends the scan to the selected application. For example, if you
chose the HP Image Zone, it automatically opens and displays the image.

If you don't have the HP solution center, you can download it from this link:
http://www.hp.com/global/us/en/consumer/digital_photography/free/software/photo-creations.html

If you found this answer helpful, please remember to leave positive feedback.

Mar 01, 2011 | HP PSC 1610v All-in-One Printer

2 Answers

Hp solution center not working properly


You will need to reinstall the driver application. You can download the latest version from HP Support at the following link

http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=3575276&lc=en&cc=us&dlc=en&lang=en&cc=us

Make sure that you chose and install the correct version for your operating system otherwise you will get application crashing issues such as those you describe.

If this persists then it would be a very good idea to uninstall the HP drivers and application then to run a Registry clean using the Ashampoo toll (free of charge for 30 days from www.ashampoo.de) to make sure that all instances of the driver and application have been removed so as not to cause any contention between drivers and applications. Then reboot the PC and reinstall the application from scratch.

Sep 22, 2009 | HP Photosmart C5580 All-In-One InkJet...

2 Answers

How do you use the h3180 to scan a document to your computer?


Have you tried pressing the scan button on the printer, what happens?

What about the Scanner and Camera Wizard,
go into my computer and double click on the scanner icon then follow the prompts

more info here

Mar 19, 2009 | HP Photosmart 3180 All-In-One Printer

1 Answer

No scan options say refer to device documention to trouble shoot


Try ths:
This happens mainly when you try to scan from the printer ;
Always try to scan from HP solution center but still here is the resolution:
Open Hp Solution center
Click on Settings
Click on scn settings
click on Scan to Setup
Select all the option available to updrade the Front panel menu list and click on ADD
Click on Update;
Restart the computer and the printer and try to scan.
It should resolve the issue.
Regards Soumajit

Mar 02, 2009 | HP Officejet 4315 All-in-One Printer

1 Answer

Scannning photo


I hope you get this message when you are trying to scan fom the All-In-One stand alone machine itself and windows operating system...?

If then follw these steps mentioned bellow:
And If the software is successfully installed in your computer, then you should have a icon in your desktop as HP Solution /HP Director (if not got to Start> All Programs>
HP> HP Solution Center/HP Director) Then try scanning from there, if you are able to scan from there then try the steps bellow.
Open solution center> Settings> Scan settings> Scan to setup> Then in this window click on Restore defaults> Then apply or ok and close all the windows and try to scan from the
All-In-One printer.
If it still does not work then try the bellow steps:
Go to:
My computer>C:windows>system32
Copy hpzipm12
minimize this window
Right click on Start button on the computer>Explore>Programs>Startup>edit>paste
minimize this window.
Go back to My computer>C:>windows>system32
Copy hpzinw12
minimize this window

Right click on Start button on the computer>Explore>Programs>Startup>edit>paste
Now you will see two new files in Startup
Now go to My Computer>C:Program Files>HP>Digital Imaging>bin>
Copy hpqtra08
close this window
Right click on Start button on the computer>Explore>Programs>Startup>edit>paste
Restart the computer
Open Hp Solution Center> Settings>Scan settings and preferences> Scan to button>
check destination list> if available applications are not in the destination list then add them in the front panel destination
Tried to scan.
Good Luck

Sep 28, 2008 | HP Officejet 4355 All-In-One InkJet...

2 Answers

Cannot scan via 5610 because the screen message refers to microsoft word


Hi,

If you are trying to scan a document, and the settings that you have on the HP SOlution Center Installed in your computer uses the Microsoft Word as SCAN TO, you cant use it since your Microsoft Word Office is not yet setup. You may try using the WOrd Pad instead. Or, you can use the .pdf to scan a document. Just open the SOlution Center on your computer, and try to go to click on Scan Documents- the window will pop-up and change some settings there.

Thank you so much.

adonscott

Jul 22, 2008 | HP Officejet 5610 All-In-One InkJet...

2 Answers

Scanning


My Photosmart 2575 v has worked fine as well for over a year and now it won't scan. I get the same message: "Refer to device documentation to troubleshoot". I ran all updates and they said I have them all and everything is working perfectly. It's not though. I still can't scan. I tried their work-around by opening paint and then acquring image from the scanner but that does not work either.

Apr 30, 2008 | HP Photosmart 2575 All-In-One InkJet...

2 Answers

HP OFFICEJET 7410 "NO SCAN OPTION"


1.open the HP Director/Solution Center 2.click on scan menu and go to destination list tab 3. on the left side u will find a list of available destinations , move them all to the right side (front panel destination list) and save and then try to scan again , IT MAY WORK

Jan 01, 2007 | HP OfficeJet 7410 All-In-One InkJet...

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