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Hp photosmart premium c309g-m general printer error 0x6101beb

General printer error 0x6101beb

Posted by Anonymous on

6 Suggested Answers

6ya6ya
  • 2 Answers

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Posted on Jan 02, 2017

  • 159 Answers

SOURCE: Ink Failure on HP photosmart premium C309g printer

Turn off the machine, unplug the power cord from the back of the machine, remove the ink cartridges (lift the lid up at the base of the control panel), wait 2 min, plug the power cord back in, press the on button, wait until the printer prompts that the ink cartridges are missing, then replace the ink cartridges. If this doesn't fix the problem you may have to re-prime the ink lines to clear the error. You can find instructions for this at http://www.ccl-la.com/blog/index.php/hp-photosmart-ink-system-failure-1/.

Posted on Mar 15, 2010

  • 128 Answers

SOURCE: hp photosmart premium model c309g. paper is being

you likely have a small piece of paper in the paper path, or a small object. Some of the paper path cannot be seen without dismantling (which I don't recommend)
It can be difficult to find someone to repair it, and HP's solution is to convince you to 'upgrade`

Posted on Sep 20, 2010

  • 2 Answers

SOURCE: My new hp photosmart premium printer says general printer error 0

I had the same issue and I ended up solving it by opening the top door for about 30 seconds to look at the ink and it started initializing the printer... since that's more lucky than good, I also found hp's support page for this error.
Here it is.
Solution one: Reset the product

  1. Without turning off the product, disconnect the USB cable from the rear of the product.
    NOTE: The USB cable connects to the port on the back of the product. The port is labeled with the USB icon (c01424575.gif ). Figure 2: Example USB connection (your product might not look exactly the same as this example)c01651067.gif
  2. Remove the cartridges from the product.
  3. Wait for the 'Insert Cartridges ' message to display on the control panel.
  4. Disconnect the power cord from the back of the product.
  5. Wait 60 seconds.
  6. Reconnect the power cord. If the product does not automatically turn on, press the Power button (c01602202.gif ).
  7. Reinsert the cartridges, and then close any open doors on the product.
  8. If you receive a prompt to print a calibration page, do so.
  9. Reconnect the USB cable to the rear of the product, and then try printing again.
Solution two: Service the product If you have completed all the steps listed above and are still experiencing a problem, service the product.


If this doesn't work you can get to other hp support by going to www.hp.com, then clicking on 'Support & Troubleshooting' at the bottom right of the page. Next, type in what type of printer you have in the 'Support for your products bar:' and select 'See support and troubleshooting information,' then click '>>.' I went to 'Solve a Problem' to find out what to do with the error message, but you might find some help in the 'Getting Started' section too, which is right next to 'Solve a Problem.'

Hope this helps!

Posted on Dec 04, 2010

  • 2 Answers

SOURCE: general printer error pops up

I had the same issue and I ended up solving it by opening the top door for about 30 seconds to look at the ink and it started initializing the printer... since that's more lucky than good, I also found hp's support page for this error.
Here it is.
Solution one: Reset the product

  1. Without turning off the product, disconnect the USB cable from the rear of the product.
    NOTE: The USB cable connects to the port on the back of the product. The port is labeled with the USB icon (c01424575.gif ). Figure 2: Example USB connection (your product might not look exactly the same as this example)c01651067.gif
  2. Remove the cartridges from the product.
  3. Wait for the 'Insert Cartridges ' message to display on the control panel.
  4. Disconnect the power cord from the back of the product.
  5. Wait 60 seconds.
  6. Reconnect the power cord. If the product does not automatically turn on, press the Power button (c01602202.gif ).
  7. Reinsert the cartridges, and then close any open doors on the product.
  8. If you receive a prompt to print a calibration page, do so.
  9. Reconnect the USB cable to the rear of the product, and then try printing again.
Solution two: Service the product If you have completed all the steps listed above and are still experiencing a problem, service the product.


If this doesn't work you can get to other hp support by going to www.hp.com, then clicking on 'Support & Troubleshooting' at the bottom right of the page. Next, type in what type of printer you have in the 'Support for your products bar:' and select 'See support and troubleshooting information,' then click '>>.' I went to 'Solve a Problem' to find out what to do with the error message, but you might find some help in the 'Getting Started' section too, which is right next to 'Solve a Problem.'

Hope this helps!

Posted on Dec 04, 2010

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Related Questions:

1 Answer

Refilled my ink cartridges on hp 309g gets error message


Yes it does work on HP C309g-m if you place a cartridge one by one as follow:
1- open the cover
2- replace an original hp cartridge by the compatble non hp cartridge
3-unplug the printer
4- close the cover
5-plug printer back on
6- press ok to all messages
7-repeat from step 1 to 6 above for each new non hp cartridge
Et Voila.
Many Thanks

Oct 09, 2012 | HP Photosmart Premium C309g multifunction...

1 Answer

What does general printer error mean? How do I fix it


It means that something has gone wrong when you tried to print and it is not broken or needing repair. The printer just needs to be "reset". To do this, unplug it from your pc and also from the power source. Wait one to two minutes and then plug it back in. That will get rid of the error

Mar 21, 2011 | HP Photosmart Premium C309g multifunction...

1 Answer

I replaced all the ink carts in my hp photosmart premium c309g printer know the blak wont print at all and all the color prints faded. What do i do?


The ink may not reach the printhead completely.
You could wait at least 1 hour before printing.
Also do a ink cleaning cycle.

Feb 03, 2011 | HP Photosmart Premium C309g multifunction...

1 Answer

Ink Failure on HP photosmart premium C309g printer


Turn off the machine, unplug the power cord from the back of the machine, remove the ink cartridges (lift the lid up at the base of the control panel), wait 2 min, plug the power cord back in, press the on button, wait until the printer prompts that the ink cartridges are missing, then replace the ink cartridges. If this doesn't fix the problem you may have to re-prime the ink lines to clear the error. You can find instructions for this at http://www.ccl-la.com/blog/index.php/hp-photosmart-ink-system-failure-1/.

Mar 03, 2010 | HP Photosmart Premium C309A All-In-One...

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