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Fax says call pickup and can't get faxes - Brother IntelliFax-2820 Laser Fax

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Posted on Jan 02, 2017

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SOURCE: Our fax will not pickup incoming faxes

The mode is correct. You can check the rings to answer setting. Default is 4 rings. If your phone line is just for the fax try setting rings to 1. Sometimes sending fax machines go into redial before the 4th ring.

Also, sometimes unplugging the power for 10 seconds will clear any memory that may have locked up the machine.

Hope this helps.

Posted on Apr 17, 2009

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1 Answer

We have a Brothers Intellifax Machine, Model 2820, the problem is with the paper feed, the roller is not grabing the paper to feed it through the machine when we are receiving fax's. I would like to...


there are several fixes to this problem 1. replace pickup asembly 2. Clean the rubber pickup band are roller with a rubber cleaning compound (not alchohol0 alcohol dries out the rubber.
This is a common problem with printers and faxes, Paper has a tendency to leave a glass glaze on the pickup rollers therefore causing the paper to slip on the rollers are to be misfed thus causing a paper jam

Sep 23, 2011 | Brother Office Equipment & Supplies

2 Answers

Call Pickup


It is a wiring problem i would consider calling the manufacture and see what they can say.

Jun 12, 2008 | Brother IntelliFax-2820 Laser Fax

1 Answer

I AM USING AT&T RINGMASTER (SAME LINE UTILIZED FOR PHONE AND FAX. AFTER TWO RINGS IF'S A FAX THE FAX MACHINE IS SUPPOSED TO PICKUP. THE PHONE HAS ONE NUMBER AND THE FAX HAS ANOTHER PHONE NUMBER. MY...


You need to glance back through your programing options and look for distinctive ring. If the fax and voice are sharing the same line, then that is what sould be set up. If you have set the fax to answer after two rings, it will do just that. If you are unsure of what ring your distictive ring is using for fax, check with your service provider.


I hope this is helpful

Sep 02, 2011 | Samsung SCX 4521F All-In-One Laser Printer

1 Answer

Brother fax-s90MC fax is on but I want teh


adjust the amount of rings it takes for the fax to pickup... so that the answering machine picks up first...

Dec 17, 2009 | Office Equipment & Supplies

1 Answer

Fax (fail to pickup)


It is very bit for you.Dear,you service your fax by a good technician.When they service it or pickup roller change.pickup roller is simple coast.

Dec 14, 2009 | Panasonic KX-FL511 Plain Paper Laser Fax

1 Answer

If I pickup another phone and it is a fax, what code do I press for the fax to receive it.?


During the call, press START FAX Black or START FAX Color (whichever you prefer). When prompted, choose Fax Recieve on the the printer. It should then start to recieve the fax.

Mar 19, 2009 | HP J3680 Officejet All In One Printer

1 Answer

I have one line with three numbers attached to it... one of them is a fax. I have set up distinctive ring, but the fax machine won't pick up on it's specific ring. I have tried them all. I can manually...


Hello Tiffany,

As far as I'm concerned, HP does not make Fax machines that work off of distinctive ring systems. They only work off of the number of rings before automatic pickup.

My recommendation is that you set the fax number to a dedicated line.

If you need more assistance for automatic pickup, I can guide you through setup, if you can give me the model of your fax machine.

Feb 27, 2009 | HP Photosmart C7280 Laser Printer

1 Answer

Call pickup


I had the same problem. I went into "Receive Mode" and changed Fax/Telephone to Fax Only and it seemed to work.

Hope this helps.

May 02, 2008 | Brother IntelliFAX 2800 Laser Fax

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