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Brush won't turn while sweeping

My pet hair eraser vaccuum will not turn while sweeping carpet. The brush will turn if the vaccuum is tilted up. The belt is not broken either as I have checked it. What could be the problem

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  • Anonymous Nov 12, 2008

    Same problem! I even tried adjusting the carpet setting, but the brush stops unless it is tilted back.

  • keggsnkia Nov 12, 2008

    Same problem!!! It worked fine for about six months. Now, the roller stops rotating unless its tilted back, i even tried adusting the carpet setting.

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Does it smell like anythings burning if it's on for a while?

It could be that the belt is just stretched out and not keeping enough tension on the brush while its on the carpet. Once you tilt the vacuum up, there's no more friction, so it spins freely. I've had a few that did that.

Posted on Oct 26, 2008

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Hi Geoff, it's Jack at Dyson.

To answer your question effectively we would need to understand a bit more about the type of lines your DC14 is leaving in the carpeting. The rotating brush bar sweeps into the carpet pile to remove ground-in dirt and pet hair. The bristle tufts can have the effect of raising the pile where it's been trodden flat from use. Equally, as with any upright vacuum, the two rear wheels can leave temporary impressions in the carpet pile, which may be more noticeable in deeper pile carpeting.

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My pet hair eraser smells like it is burning all the time and sounds funny. The brush will not spin once you have it on the carpet unless you hold it up a little while you are cleaning but then the whole...


We had the same problem, and it turned out that the roller wheel height setting had broken, for no apparent reason, and was "floppy" so we had to lock it in to one setting with epoxy.

Limits utility, but it works. Sort of.

Mar 16, 2010 | Bissell Upright Vacuum - The Pet Hair...

1 Answer

My Bissell Pet Eraser brush only rotating on the bare floor setting, when on the pet setting, it won't rotate. What is the problem? Thanks.


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Jan 03, 2010 | Bissell Upright Vacuum - The Pet Hair...

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Bissell Pet Hair Erase does not vacuum.


It is because the belt is worn or stretched and needs to be replaced. Here are the belts you need and the manual which has instructions:

Bissell Pet Hair Eraser Belts and Manual

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That means that you need to replace the belt. Here is a link to the belt you need and a manual you can view with instructions:

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When you smell burning like that it usually indicates that the belt is worn and slipping on the motor shaft. You probably need to change the belt. You can get the belts for your model here:

Bissell Pet Hair Eraser Belts

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the brush is always turning on the machine even when your using the tools. try not to set it down on thick carpet , or if you can set it on the linoleum.

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