Question about Sony Cyber-Shot DSC-W1 Digital Camera

6 Answers

The lens is stuck out

The lens of my camera is stuck out. I get an error message telling me to power off & on. When I do this, it tries to wind lens in/out, but it only moves part way & then returns to being stuck out. Is there a solution to reset it? I dropped it and I don't have warranty for it anymore.

Posted by on

  • 4 more comments 
  • Destinee Dec 25, 2007

    I have a Sanyo vpc E700 and when I try to take a picture and error message comes up Error:12 and/or Error 25. I've tried to take out the memory card and the battery but that doesn't help. I need Help!

  • neekee Jan 29, 2008

    I have the same problem with my camera. I get the error code E61:00 appearing some times. I am really disappointed with Sony. I paid a lot of money for this camera and hardly ever used it. I think this should be fatory recall, as it looks like a weakness in the design of the product.

  • Anonymous Feb 14, 2008

    same problem here

  • Anonymous Jun 19, 2008

    Sony Cyber-Shot DSC-W1 digital camera
    Lens will not retract and displays the message "turn the power off and on again". Have followed the message and have replaced the batteries and have depressed the reset button still no difference. Camera is 4 yrs old and have used it very little, we have enjoyed the quality of pictures we have taken with this camera, however, I feel our camera must be defective to have quit working so soon, in this regard we are very disappointed with the camera.
    What can I do to correct this problem?


  • djussery Oct 02, 2008

    I have the same problem with mine. It is sad because we hardly use it and it was working and then it stopped. No dropping or anything. I am very disappointed.

  • R8LAMPI Dec 11, 2008

    my camera's lens is stuck.it tells me to power it off and then on again.but the camera moves only half way but still gets stuck.

×

Ad

6 Answers

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Vice President:

    An expert whose answer got voted for 100 times.

  • Expert
  • 489 Answers

Hi

What you are seeing is a generic message that means there is some sort of problem with the lens, it could happen in many different ways such as sand or dirt in the lens gears.

A couple solutions would be to either buy a defective camera online and make one good camera from the two if you can do that sort of thing yourself, or secondly have it repaired by somebody.

Don't bother trying to send the camera to Sony if it is out or warranty (though you can call them and verify what I'm about to say) because they will want $150+ to do the repair for you. Parts are not cheap to buy from them.

I know of one very affordable digital camera repair business... because I own it. The name is Darntoothysam, feel free to check us out, we are on that big auction website also (I don't plug their name for free), our seller ID is 'darntoothysam'. If you Google "darntoothysam" you will find us.

We have your repair listed as a package in our store for about $70. This covers a new lens, and return shipping of your camera! We even give a 45 day warranty on parts and labor. If you think you can use us then please check us out, even if you need to ask more questions then please feel free to contact me.

Hope this helps,

Thomas
Darntoothysam com

Posted on Oct 17, 2008

Ad
  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Vice President:

    An expert whose answer got voted for 100 times.

  • Master
  • 593 Answers

You know, if the camera is out of commission now, you can try this. Gently push or pull the lens while you are powering on. Just try and get the lens to its final position before the problem occured. In your case you need to gently press on the lens to force it in when it tries to do this automatically. Your lens has come out of alignment with its gears and sometimes this gentle nudge gets things back on track. Listen for a click and then release pressure, that is the lens coming back into alignment. Its worth a shot. And low batteries also can get the LCD to come on but not the lens extension but you are certain that the batteries are not the cause.

Posted on Mar 03, 2008

Ad
  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    Superstar:

    An expert that got 20 achievements.

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

  • Sony Master
  • 4,738 Answers

The following blog outlines some other repair options for a lens error:

http://camerarepair.blogspot.com/2007/12/fixing-lens-error-on-digital-camera.html

Posted on Dec 23, 2007

The lens assembly on this camera slip off lens description plate stuck with double sided tape Then remove the shutter plate, 2 screws followed by remove lens plate and 2 metal plates by 2 screw , gentle pull the the zoom tube it should now click back in place reverse all steps, you will require a magnetic screwdriver star head with micro head and some good light.

Posted on Jun 13, 2007

My camera has done the same thing and I did not drop it. Does Sony just have cheap plastic barrels? The only thing is to have it repaired I guess... can any camera repair shop do this? Sony quote me $180 to fix it.

Posted on May 15, 2007

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    MVP:

    An expert that got 5 achievements.

    Governor:

    An expert whose answer got voted for 20 times.

    Hot-Shot:

    An expert who has answered 20 questions.

  • Expert
  • 188 Answers

It seems that by dropping the camera you have damaged the lense assambly which is having plastic barrels. you have no other choice then to get it fixed by a camera repairer

Posted on Aug 19, 2006

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi there,
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.

Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.

Here's a link to this great service

Good luck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Why is my camera not working?


It's probably stuck or out of sync. A tech wlll be able to tell. If it's a built in lens it may be a lost cause. otherwise, try a different lens.

Aug 06, 2014 | Canon Cameras

1 Answer

My Sony DSC-S60 camera lens in stuck open and my camera is stuck on access. It tells me turn off camera then back on. I have done that several times with no luck


Hi,
Error: TURN THE POWER OFF AND ON AGAIN is displayed on the LCD screen when the Lens Mechanism is stuck or when affected by any malfunction. If turning the power on and off again does not resolve the error message, try doing a power reset and Initialize option.
Performing a manual power reset
Turn off the camera.
Remove the battery pack.
Press and hold the power button for 30 seconds.
Allow the camera to remain without power for 60 seconds.
Reinsert the battery pack.
Turn on the camera.
To reset the Camera back to factory default, select the INITIALIZE Option from the SET UP1 Menu of the Camera to OK.This will set the user defined settings back to factory default. The images and videos will not get deleted.
If the issue persists, service may be required.
Thanks for contacting FixYa

Sep 10, 2011 | Sony Cyber-Shot DSC-S60 Digital Camera

1 Answer

Error message Lens error restart camera Lens is stuck partially open. Have replaced batteries and it's still stuck.


Lens errors are fairly common. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended ... Unfortunately, many cameras that fall prey to this can only be corrected by professional repair. But, here are some things that you can do that may correct it. They only seem to work for less than 40% of the lens errors, but if the camera is out of warranty, they're worth a try.

Jun 15, 2010 | Canon PowerShot S3 IS Digital Camera

1 Answer

Lens stuck open ,


Lens errors are fairly common. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended ...

Here are some things that you can do to try to correct it. They only seem to work for less than 50% of the lens errors, but if the camera is out of warranty, they're worth a try.

Aug 04, 2009 | Canon PowerShot SD750 / IXUS 75 Digital...

1 Answer

Lens is stuck in the open position and when i try and turn on the camera, it makes a clicking sound and displays a LENS ERROR message


lens is stuck inthe open position and displays a lens error message and when I try turn on camera ,it makes a clicking sound

Jul 06, 2009 | Casio Exilim EX-S600 Digital Camera

3 Answers

Lens Error - Restart Camera : Lens remains in extended position.


I had the same problem with the same camera. Ended up twisting the lens by hand back and forth while powering the camera on and off till the lens pins finally realined and let it close properly. Took alot of patience and care but has worked since. Usual cause of this problem is powering camera while the lens is blocked from extending, ie in a case, laying on its face etc.

May 28, 2009 | Canon PowerShot SD870 IS Digital Camera

1 Answer

Lens error


Lens errors are fairly common. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended ...

Here's some things that you can do to try to correct it. They only seem to work for less than 50% of the lens errors, but if the camera is out of warranty, they're worth a try:

http://camerarepair.blogspot.com/2007/12/fixing-lens-error-on-digital-camera.html

May 17, 2009 | Canon IXY 1000 Digital Camera

14 Answers

Lens Error - Cool Pix L6 - Camera unuseable


Dont know if this will help anyone. I had a lens error for ages. In my long lasting devotion to google serk I found that many equall contenders found that a strike with a soft book in different directiions solved the problem. I ended up beating the camera from all angles with the palm of my hand. But hey! it worked. 4 months later im looking for the cure to system error 2. If you can help wi that one.

Sep 11, 2007 | Nikon Coolpix 5200 Digital Camera

3 Answers

Lens stuck out


If it is under warranty send it in as soon as possible. Have a brother same problem. I believe it is a known problem with Sony cameras, but you don't see that in there adds. But he sent his in they replaced the lens assembly and updated the software. His was only three monthes old at the time.

Jul 30, 2006 | Sony Cyber-Shot DSC-W5 Digital Camera

Not finding what you are looking for?
Sony Cyber-Shot DSC-W1 Digital Camera Logo

243 people viewed this question

Ask a Question

Usually answered in minutes!

Top Sony Cameras Experts

Donald DCruz
Donald DCruz

Level 3 Expert

17130 Answers

james laughton
james laughton

Level 3 Expert

2192 Answers

JonSnell Electronic
JonSnell Electronic

Level 3 Expert

27861 Answers

Are you a Sony Camera Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...