Question about Acer Aspire 3680 Laptop

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Cd/dvd drivers not working

I have had my computer for almost a yr. and i have used the cd many times. now my computer is not recognizing it. the driver is there but there is a yellow tag next to it.i have uninstalled it and rebooted but still i get an error saying device driver software not successfully installed.

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  • nanae34 Oct 26, 2008

    i have tried the cd but it wont play it sounds like it is going to then stops.i have uninstalled the driver,rebooted then it comes back saying drivers unsuccessfully installed.

  • duckmcbean Nov 05, 2008

    same problem, have mine for 15 months, whenever im burning a cd ,it fails close to completion, then finally,nero dont reconizes it , iso hunt either, it show @ my computer but it will not read the cd in the drive. and the botton will not open it or right click and eject from my computer.

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Maybe the driver was corrupted. Try to reinstall it from the installation CD, if you have it, or download it from the website of your computer brand.

Posted on Oct 26, 2008

  • Elise Lacoursiere
    Elise Lacoursiere Oct 26, 2008

    What it the brand of your computer?

  • Elise Lacoursiere
    Elise Lacoursiere Oct 26, 2008

    Sorry, I see it is an Acer Aspire 3680.

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I would say it has died but see if you can put it in another laptop to test it most are interchangeable

Posted on Oct 26, 2008

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1 Answer

Cd/dvd drive will not recognize discs


check for new driver, or "updated driver" "firmware" for the drive that isnt working.

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My computer is saying the CD Rom is experiencing a driver problem. I've tried to apply the "fixes" but they don't seem to work. The CD drive doesn't show up when I go into My Computer. It worked...


Thank you for using FixYa.

you don't mention what version of Windows you are running. I will walk you through uninstalling your CD Drive to best determine if it actually is a problem with the driver. I will cover this procedure in XP and Vista. Windows 7 is the same as vista.

click on the start button.
in xp right click on My Computer. then select Properties on the menu. Click on the Hardware tab and then the button Device Manager. once you see the list of devices click the + sign next to DVD/CD Drives and then right click on your CD Drive and select Uninstall. Then exit out and reboot the pc.

In Vista and Windows 7 click on Start and right click on Computer. Then click on Properties on the menu and the System Properties window will open. On the left side click where it says Device Manager and if prompted click on Continue or Allow. Follow the same procedure as the xp at this point. Once the drive is uninstalled, exit out and reboot the machine.

The system will re-discover the drive and reinstall the drivers for it. If that does not work, then more than likely a faulty drive and will need to be replaced. As it will be mechanical problem and not a driver problem.

Let us know if you have further questions by using the "add a comment" link.

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Hi, I can certainly understand how you feel and hope I can help.

error 19 isnt necesarily a corrupt driver, it can be 2 drivers trying to use the same resource (as in norton's backup drive and your cd drive, for example)

Try this - Click the start button, right click on "Computer", select "Properties", then click "Device Manager" in the upper left hand corner.

Open the bit that says "CD/DVD Drives" and try right clicking on the drives there and selecting "Update Driver Software". This will probably do nothing. Don't worry, I didnt really expect it to. Now right click on the drives, and select "Delete" and then reboot. This will reset the drivers for ya.

This fix usually DOES work. Most of the time. If it doesnt work, try the ones below.

Your CD drive or DVD drive is missing or is not recognized by Windows or other programs
http://support.microsoft.com/kb/314060 - a Mr Fixit

The CD drive or the DVD drive does not work as expected on a computer that you upgraded to Windows Vista
http://support.microsoft.com/kb/929461

When you insert a CD or a DVD, Windows Vista may not recognize the disc
http://support.microsoft.com/kb/939052

Your CD or DVD drive cannot read or write media - A Mr Fixit
http://support.microsoft.com/gp/cd_dvd_drive_problems

CD/DVD drive does not appear in Windows Vista, or you receive this error during Windows Vista setup after booting from the DVD (AHCI)
http://support.microsoft.com/kb/952951

CD-R drive or CD-RW drive is not recognized as a recordable device
http://support.microsoft.com/kb/316529/

Hardware devices not detected or not working - A Mr Fixit
http://support.microsoft.com/gp/hardware_device_problems

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I'm not sure about it only opening time to time, but to get your PC to recognize your DVD/CD player, assuming you're using Windows, right click on My Computer.

From there access Device Management (I'm on a Mac right now, not sure exact words). Find your DVD/CD driver in the list, disabled and enable it.

If that doesn't work, uninstall it. Then scan for hardware changes, and install it (should be automatic, no need for you to download anything)

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3 Answers

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Umm..Try install all the drivers of your system. the CD was enclosed in your system. if ever the cd is not work you should download the driver of your system.

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