Question about HP Photosmart 8250xi InkJet Printer
Brand new installation with factory install ink cartridges, error code 0xc18a0002 pops up and print fails.
Posted by Anonymous on
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Posted on Jan 02, 2017
Same problem with me.
I openede the whole box ( 4 screws ) in the corners. Then I presed the tiny belt on the left side to its socket, cleaned the contacts of the cartridges (56,57) with water and made them dry.
Then I reched the position of the small door which is ment to be opened once you wnat to replace the cartridge.
After this the printer works again.
Posted on Jun 25, 2008
SOURCE: lexmark 5400 all in one
It is observed in branded printer not only lexmark also with HP printers yoou get this same problem.
It is always recomended to use genuine cartridges rather than refilled or any other brand ink cartridges.
As for HP cartridges they are all made under six sigma process where it is very rare you get a ink cartridge issue.
thats why HP Gives 18 months of replacement warranty on its cartridges
The same applies to Lexmark printers aswell
Make a habit of usig Genuine cartridges which will give value for your money.
Posted on Aug 28, 2008
Try updating printer drivers:
Create a new folder on your desktop and name it newhpdrivers. Un-intall printer and printer software completely. Go to manufacturers website and navigate to their drivers/downloads or support menu. Select your model, choose the relevant software and download to the new folder you created on your desktop. Power down your computer. Reconnect the printer to the computer and turn printer on. Windows will detect new hardware and ask if you have the manufacturers install cd or a location to check for install files. Direct the wizard to your new software, follow the rest of the setup instructions and your done
Posted on Oct 12, 2008
This ais a possible fix
Christina: Let us perform some steps to isolate the issue and find a fix for it.
Christina: Please perform the following steps and let me know the message that will be displayed on the printer.
Christina: A. - Press and hold the “*” key.
B. - Press the “#” key and release both keys.
Display should say “Enter Special Key Combo”
C. - Press and release in sequence the “1”, “2” and “3” buttons.
CustomerName: screen says "support" R0631M
Christina: 2. Press and release the right arrow button until the display says “System Configuration Menu”.
Christina: 3. Press and release the “OK” button.
Christina: 4. Display should say “Hardware failure status”. If not there already, Arrow Key over to “Hardware failure status”,
Christina: 5. Press and release the “OK” button.
Christina: 6. Display should say “Hardware failure status: Clear. Press OK to clear”.
Christina: 7. Press and release the “OK” Button. Message changes to “Hardware failure status Cleared. Press Cancel to continue”.
Christina: 8. Press and release the “CANCEL” button as many times as necessary, so that, either the “Welcome to Photosmart Express” screen appears, or, the “Ink System Failure” screen appears. PLEASE DO NOT TRY TO PRINT AT THIS STAGE.
Christina: 9. Using the Power Button, turn the unit OFF and unplug the power cable from back of the printer and wall outlet.
Christina: 10. Wait 30 seconds for the power to get discharged and then plug the power cable into the wall outlet first and then into the back of the printer
Christina: 11. Turn the unit on. The printer may display message “USE POWER BUTTON TO SHUTDOWN THE PRINTER” followed by “PRESS OK TO CONTINUE”. Press OK. The Printer will start the “ONE TIME INK INITIALIZATION PROCESS”. Allow this process to complete and do not interrupt. Once the initialization process is complete, the printer will print out a Diagnostic Page.
CustomerName: made a buncha noise, and it didn't print a diagnostic page
Christina: Is the error message still being displayed on the printer?
CustomerName: should I try to print something?
Christina: Let us print a self test page to check the functionality of the printer.
Christina: Press Setup menu on the All-in-One then scroll using the arrow key and select Print Report then select Self Test Report.
Posted on Apr 22, 2009
View the user manual here. http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c00449611/c00449611.pdf
go to page 60 and follow the instructions for replacing the ink cartridge, remember to have the printer on when you do.
Then go to page 62 and allign the print head automaticly following the instructions it gives.
This will re-callibrate the ink level on the printer and should read correctly for you.
Posted on May 27, 2009
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