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I have an i4. installed heytell I get msgs but my msgs going out sound like static

Static is really loud, no voice. my phone works just fine on speaker and with my blue tooth also.(got hearing aids. and i-com). contacted heytell tech support they told me to check the mute button and test my outgoing msg. mute was off. Still just got static. Like a tv station when the cable goes out. Hope you can solve this.

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