Question about Microtek ScanMaker 9800XL Flatbed Scanner

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My microtek Scanmaker 9800 xl isn't working.

I have been very frustrated with the support from Microtek. When I turn on the scanner, the yellow and green lights come on and stay on. (Used to be only the green light stayed on.) The scanner doesn't make noise when it turns on. Additionally, I can't get my computer to talk to the scanner. I tried installing updated software/drivers, tried firewire and usb -- and even tried different cables and inputs -- nothing is working. Please help if you can. Thanks.

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Posted on Jan 02, 2017

  • 5 Answers

SOURCE: microtek scanmaker 9800 XL

I just ordered a replacement bulb from a company in California. I sent them the assembly and they are trying to replicate it for me. I am expecting delivery within one week. If you want to email me I will let you know how it works. You can email randi@suzy.com.

Posted on Apr 16, 2009

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I just ordered a replacement bulb from a company in California. I sent them the assembly and they are trying to replicate it for me. I am expecting delivery within one week. If you want to email me I will let you know how it works. You can email randi@suzy.com.

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