When i plug the USB to the computer and i click on the media players... all the list that i have download is error.. it came out a number and when i umplug the USB to my mp3 some of the songs are gone... and when i re-install the software... it doesnt work.. and when i put the song again to my mp3, the song and the display picture is not match... I NEED HELP...!!! I bearley bought this and i dont really use it that muchhh...
This Should fix it!
Thank you for contacting SanDisk Technical Support.
We should be able to fix your player. Disconnect the player from the computer if it is connected.
Please copy and paste the following link into your web browser address bar, and then click Go or hit your Enter key. When prompted, choose the option to Save the file to your Desktop.
Once you have downloaded the file, please follow these instructions.
1) Double click on My Computer so that you can see it on your screen.
2) Turn the player off.
3) On the top of the player is a Hold switch, move it to the right (toward the headphone jack) so you see Orange.
4) On the left hand side of the player is a Record button, press and hold it while connecting the player to the computer. Continue holding the Record button until you see a new icon under My Computer called 16MB FORMAT. Once you see that icon you may release the Record button.
5) Double click the file you downloaded earlier and run it. Follow all of the on-screen instructions, and when you get to the prompt where it asks you whether you would like to Format it, choose Yes. Once it is done, click Finish.
6) Disconnect the player and look at the screen. Several things will be displayed, and when you see Key Lock, System Shutdown, move the Hold switch on the top back to the left.
7) Turn the player on and watch the screen. If you see a Refresh Database Fail error, you will need to follow steps 1-7 again until you do not get the error. If it does not work the first time, it could take up to 3 times for it to work.
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The Disney Mix Max portable media player is capable of playing audio files in the MP3 format. It can also play videos formatted as WMV and display photos formatted as JPEG. You can convert audio files into MP3 using the Disney Mix Max software -- Mix It Plug-in. The plug-in works with Windows Media Player 10. This software CD came with the player and is not available online. To download music to the device, you can use Windows Media Player 10 or Windows.
Things You'll Need:
* USB cable * Mix It Plug-In installation CD
Convert Non-MP3 Files
Install Mix It Plug-In. Insert the Mix It Plug-in installation CD into the computer's optical drive. Click "Install Mix It Plug-In" when prompted. If no screen opens, double-click on the "My Computer" icon. Double-click on the installation CD icon. Then double-click on the setup or installation file; this file is often formatted as EXE. Select to have the program saved to your desktop. Then double-click on the desktop icon -- "disneymixitplugin" to open the setup wizard. Click "Next" in the setup screen. Follow any additional setup prompts.
Open Windows Media Player 10 and create a playlist. To create a playlist, click "Library" and select "Now Playing." Drag songs from your computer to the "Now Playlist List" pane. Click the "Now Playing List" title to open the menu and select "Save Playlist As." In the "Save As" dialog box, enter a name for the playlist and select "Save."
Open Mix It Plug-In. Select "Yes" when asked to save analysis information for your music files. The software will analyze each track's compatibility with the Disney Mix Max player.
Press "Go!" to start the conversion process. Once the process is complete, an inactive "Go!" will be displayed. All music that has been converted is still listed in your Windows Media Player 10 playlist. You are now ready to download music to the player using Windows Media Player.
Windows Media Player 10
Open Windows Media Player 10 on your computer.
Remove the USB jack cover located on the bottom of the Disney Mix Max. Insert the compatible end of the USB cable into the USB port on the Disney Mix Max. Insert the other end of the cable into the computer's USB port.
Click "Library" and click a playlist name. To create a playlist, click "Library" and select "Now Playing." Drag songs from your computer to the "Now Playlist List" pane. Click the "Now Playing List" title to open the menu and select "Save Playlist As." In the "Save As" dialog box, enter a name for the playlist and select "Save."
Select the "Sync List" tab and choose "Sync List" from the menu. . Verify the items to be synced to the Mix Max, or right-click on a song title and select "Delete" to remove it. Click "Start Sync" to download music to the Mix Max.
Insert the USB cable to the Disney Mix Max USB jack. Connect the player to the computer with the USB cable.
Click on the desktop "Start" menu and choose "My Computer."
Double-click on the "Removable Disk" that corresponds with your connected device.
Drag songs saved on your computer with your mouse into the Removable Disk folder.
Tips & Warnings
If you converted files using the Mix It Plug-In, you will need to use Windows Media Player 10 to sync them to the player.
1.Connect one end of your USB cable into the USB port on your MP3 player and plug the other end into an empty USB port on your computer. 2.Double click "My Computer" on your desktop. You MP3 player should be listed as a hard drive. Right Click it and select explore. 3.Double click the "Media or pictures" folder, then drag your pictures into this folder to download them to your player. 4.Double click the "Safely Remove Hardware" button on the bottom right on your screen, then locate your player on the hardware window. Click "Stop." After the popup windows says its OK to remove your device, safely unplug your player. 5.Turn on your player and select "Pictures" on the main menu to view your downloaded photos.
If that is not working try doing it the drag and drop way:
1. Connect one end of your USB cable into the USB port on your MP3 player and plug the other end into an empty USB port on your computer.
2. Double click "My Computer" on your desktop. You MP3 player should be listed as a hard drive. Right Click it and select explore.
3. Double click the "Media or pictures" folder, then drag your pictures into this folder to download them to your player.
4. Double click the "Safely Remove Hardware" button on the bottom right on your screen, then locate your player on the hardware window. Click "Stop." After the popup windows says its OK to remove your device, safely unplug your player.
5. Turn on your player and select "Pictures" on the main menu to view your downloaded photos.
1. Turn on the MP3 Player by holding the PLAY/PAUSE button. 2. Take the USB Cord and plug the corresponding ends into the MP3 Player and a Computer. 3. When connected the LCD Display will either say “USB” or “MTP”. 4. Press the “M” (mode) button to switch between “USB” and “MTP” mode. “MTP” mode will only work, when your player is connected to Microsoft ® Windows® XP and Windows® Media Player 10. The MP3 Player will only work in “USB” mode when it is connected to Windows® 98SE, ME, or 2000 Professional.
1. Start Windows Media Player 9 and connect the MP3 Player to your computer. 2. Click “Copy to CD or Device”. 3. In the drop-down list, on the “Items to Copy” pane, click the play list, category, or other item that you want to copy. 4. Clear the check boxes next to any files you do not want to copy. 5. In the drop-down list, on the “Items to Copy” pane, click the device that you want to copy files to. 6. Click the ‘Copy’ button. 7. Repeat steps 2-5 for any other items that you want to copy to your unit.
1. Start Windows Media Player 10 and connect the unit to your computer. On your player’s display it should say ‘MTP’. If not, then while the unit is connected press the ‘M’ (mode) button to change from ‘USB’ to ‘MTP’ mode. 2. If you have not set up synchronization between your computer and this device, the Device Setup Wizard starts. In the Device Setup Wizard, select Manual. 3. Click Finish. 4. Select Library option. On the right pane select Sync List. 5. From the left pane you can select the Play list or Library and you will see the content songs in the center pane. 6. Select the songs from the center pane, drag and add them to the Sync List. 7. Click the ‘Start Sync’ button in the Sync List pane. 8. Repeat steps 4-7 for any other items that you want to copy to your unit.
if you are haveing a problem with your computer not recognizing your media divice you should go to the start button on your computer then right click on your (my computer) button then go to properties then go to hardware and then device manager now in your device manager window you should scroll down untill you find the USB controllers and in that tab go to the usb conection that has the question mark then right click on the item and go to properties then search for the key words mass storage device and then troubleshoot the item or try to reinstall this device.
Win Xp -> Go to Start-Control Panel - System - Device Manager - Last on the list is MTP player, click on it and select upgrade driver - i will choose myself - i there will be two options ( MTP player and USB mass storage device ) Pick Usb mass storage and then OK. Then your MP3 player is visible in My Computer
This is an easy process, just connect a commercial USB cable that is compatible with your device or the USB cable that came with it to ur computer. go to my computer and double click on the MP3 player drive icon. Navigate to the MP3 drive folder where ur music files are stored, launch windows media player( WMP 11 is AVAILABLE AT MICROSOFT.COM/DOWNLOADS) or if you already have windows media player 11, that's good. click on tools in WMP and select OPTIONS, click on LIBRARY and click on MONITOR FOLDERS. select ADD to add your MP3 player drive to the list of monitored folders, after you finish adding the MP3 player to the list, click on OK and windows will search the drive for music and video files and add them to your WMP Library.
From my understanding your computer isn't detecting you're mp3 player in Windows media player. If you go to the start menu on your desktop click on my computer. There will be a list of items there. You mp3 might be there. You're UBS port might be broken so try connecting it to the computer through a different one. Also the UBS port on your mp3 might be broken.