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The ball on my dyson vacuum does not turn anymore

The actual ball does not turn & I had a little plastic piece with a metal wire connected to it come off the right had side would that be it & if so where can I get a new piece?

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Hi Linda,

I'm sorry to hear you're having difficulties with your Dyson. If you're concerned that a piece seems to have come off your machine, it's probably best if you get in touch with us directly so we can provide further assistance. If a repair is necessary, this should be covered by our 5-year guarantee - all you need is a copy of your proof of purchase.

Please give us a call free on 0800 298 0298 (UK), or 1-866-693-9766 (US) - it will help if you have your machine to hand when you call.

We'll look forward to hearing from you.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Posted on Feb 17, 2012

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SOURCE: Dyson Ball Vacuum

At the bottomor end of the wand there is a curve hose. That is removable. Pull the wand out all the way and turn that curved piece down. It slides out. There is a little channel. It should come right off. I've been there. Let me know if it helps.
Jacquie

Posted on Oct 02, 2008

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SOURCE: Dyson dc15 ball/ taking apart

The Dyson site has a help section where you can read how to take the unit apart to unblock it. Maybe your solution can be found there.

Hard to tell since you didn't say what the part is.

Posted on Oct 30, 2008

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SOURCE: when I took the base cover off the vacuum to clean

They go in the slot beside the right wheel. Metal spring first, (the open ends facing away from front of vacuum base. The white nylon piece lays parallel and directly on top of the metal spring, round edge up, and aligned with the open ends of the metal springs.

Posted on Sep 22, 2009

VacuumRepair
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SOURCE: how do I get a manual for a DC24 Dyson Ball

Hello There,

Here's a link for your Dyson DC24 Owners Manual (Instruction Booklet) that you requested on our website. Feel free to download the manual and save it on your computer for later use. If you have a problem, or need some help with something on your vacuum, please by all means just add a comment on this page, and I'll be more then happy to walk you through any problem that you may have.

If you found this helpful, please be sure to rate the repair helpful by clicking the thumbs up icons in the top of the page. This is what encourages repair professionals to continue posting free repair advice.

Here's the link:
Dyson DC24 Ball Owners Manual

Thank you,

Chris J.
GoVacuum.com

Posted on Apr 15, 2010

Testimonial: "Thank you so much.....My son had the vacuum but is now unable to use it & I have it, but had no instructions..Again THANK YOU...Barbara R. Harper "

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SOURCE: dyson ball kickstand seems to be stuck - vacuum

Sounds like the handle release is broken. Check the lever itself as well as the tab it catches-on (on the side of the pivot). If either is broken only Dyson has the parts. NOTE: Since it is a bagless machine it would be better to put it out on the curb. Any machine with a diposable paper bag system is better than a "dirt cup" bagless system. For an upright vacuum get a used/rebuilt Kirby, Royal or Sanitaire (now made by Electrolux but still has Sanitaire name) from a Vacuum Store, not a big box retail store. You will probably save 50 to 70% off of retail and have a machine that will last you 30 to 40 years, or more.

Posted on May 23, 2010

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