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the ball on my dyson vacuum does not turn anymore

the actual ball does not turn & I had a little plastic piece with a metal wire connected to it come off the right had side would that be it & if so where can I get a new piece?

Posted by avatar on Feb 16, 2012

Solutions (1)

Hi Linda,

I'm sorry to hear you're having difficulties with your Dyson. If you're concerned that a piece seems to have come off your machine, it's probably best if you get in touch with us directly so we can provide further assistance. If a repair is necessary, this should be covered by our 5-year guarantee - all you need is a copy of your proof of purchase.

Please give us a call free on 0800 298 0298 (UK), or 1-866-693-9766 (US) - it will help if you have your machine to hand when you call.

We'll look forward to hearing from you.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Suggested Solution (3)

They go in the slot beside the right wheel. Metal spring first, (the open ends facing away from front of vacuum base. The white nylon piece lays parallel and directly on top of the metal spring, round edge up, and aligned with the open ends of the metal springs.

  • by Author image johndubar Over a year ago

Source: when I took the base cover off the vacuum to clean

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The Dyson site has a help section where you can read how to take the unit apart to unblock it. Maybe your solution can be found there.

Hard to tell since you didn't say what the part is.

  • by Author image smcsgraphics Over a year ago

Source: Dyson dc15 ball/ taking apart

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At the bottomor end of the wand there is a curve hose. That is removable. Pull the wand out all the way and turn that curved piece down. It slides out. There is a little channel. It should come right off. I've been there. Let me know if it helps.
Jacquie

  • by Author image jacquiekl Over a year ago

Source: Dyson Ball Vacuum

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