Question about Xerox WorkCentre M20i All-In-One Laser Printer

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Xerox M20I SCANNER

CANNOT get scanner to run. In the control panel no scanner icon is present. Paperport indicates TWAIN M20 is present, but says not connected. cable is connected from machine to PC. Tried to install via the website, but can't find where the zip file is either. purchased machine from amazon, so xerox will not assist.

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You can only do scanning on an M20i with a USB or parallel cable. That machine does not support scanning via an ethernet cable.

Posted on Oct 27, 2008

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1 Answer

Download xerox m20i scanner software


Go to Xerox.com and under drivers and downloads for the M20i , download firmware version 3.02.
And follow the instructions to put the new software onto your printer.

Jun 22, 2011 | Xerox WorkCentre M20i All-In-One Laser...

1 Answer

LSU error displayed on Xerox M20i


LSU stands for Laser Scanner Unit. It comes up only if you are trying to access scanner services like scanning a document, using fax or simple scanning.

If it's coming continuously you might need to check connectors within the scanner. Best way is to call a technician from Xerox or take it to their store.

Jun 21, 2011 | Xerox WorkCentre M20i All-In-One Laser...

1 Answer

Have a Xerox M20i Copier/Scanner/Fax. Display indicates "Scanner Locked" Cannot make copies nor fax out. Please help


If you look under the scan assembly you will see a yellow or green tab which locks the scan head. Try locking and unlocking it a few times then on the final unlock reboot your printer.

Jan 18, 2011 | Xerox WorkCentre M20i All-In-One Laser...

1 Answer

How do I remove and clean the scanner on a Xerox M20i?


That quiet a job, you have to take the back panel, remove 2 screws from the front, 3 screws from the rear that hold the scanner to the printer, unplug all cables, and pull the scanner toward the rear, disengage the scanner from the printer. remove screws from the bottom of the scannerto remove the operating panel, remove all the screws around the scanner from the bottom and pull out the cover, not an easy job for a lay person! Good luck.

Dec 02, 2010 | Xerox WorkCentre M20i All-In-One Laser...

2 Answers

Display says Scanner locked


There is a green switch located under the scanner area of the machine. You will also see a diagram of locked and unlocked padlocks. Just slide the switch to the unlocked position. Hope this helps.

Apr 26, 2010 | Xerox WorkCentre M20i All-In-One Laser...

1 Answer

Will not scan from glass but feeder will?


Using your scanner program such as PaperPort, you really have to pay attention on where the document/photo is located for scanning.


Steps
1. Click on Start, Programs, Paperport
2. Right above the Word "SCAN", you will have several options on;
a. Document or Photo
b. Flatbed or Feeder
3. Once step 2b has been selected, the M20i will scan your document per your instructions.

Note:#1
If you place your document on Flatbed but your selection on your screen says "Feeder" where do you think the scanner will look for your document? The answer is --> Feeder!!!

Note #2
Make sure that you click Accept,& DONE, other wise M20i will just sit and wait for your next command.

I hope this resolves the confusion between GLASS and FEEDER scanning.

Jun 29, 2009 | Xerox WorkCentre M20i All-In-One Laser...

1 Answer

Cannot communicate with twain devise


I suggest using ISIS drivers instead of TWAIN. I have always had trouble with the twain drivers failing especially in paperport ive found the ISIS drivers to be much more stable.
If you do require TWAIN though best way to fix is un-install the software that the TWAIN driver came with and re-install it. Unfortunately thats the easiest solution.
If you want to try the isis drivers they should be on the cd that you used for the twain drivers just select isis instead.
Let me know if you need further assistance.

Mar 22, 2009 | Brother MFC620CN Home/Office Color Inkjet...

1 Answer

We have a Xerox M20 Copier/Scanner/Fax/Email which we have always used strictly as a copier. We need to use it as a scanner, to reduce paper in the office and access/share documents electronically. I...


To scan a document to file (Scan to File), the WorkCentre must be directly connected to the workstation using a USB or parallel connection. Scan to File is not supported over an Ethernet connection.

Sep 22, 2008 | Xerox Office Equipment & Supplies

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