Question about 2wire 2700HG-B Router (2700HGB)

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I need 2wire documentation for turning on the firewall

In trying to help me solve the problem of attaching an HP Photosmart c4385 all-in-one wireless printer to my home network whose router is a 2wire 2701HG-B, the HP support people (with whom I have spent over 11 hours of phone-time) had a 2wire person instruct me on turning my 2-wire firewall off. I still can not attach my wireless printer to my network (although a new HP PC attached easily), and I have no received no directions when AT&T replaced my previous router with theirs.

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Just disable the wireless security on your 2wire and change the channel to 11. Then power cycle all your devices including the wireless printer.

Posted on Oct 28, 2008


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How do I set up the wireless connection on my hp c4385 printer?

Welcome to Fixya Support
I am Michelle, and i will be assisting you regarding the issue

Please click on the below link that has the officially recommended steps for wireless setup.

Nov 19, 2010 | HP PhotoSmart C4385 All-in-One Printer

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Are you using Wireless ? It's a know problem with the HP wireless driver which make a bsod with the NO_MORE_IRP_STACK_LOCATIONS message. Look like HP doesn't really care.

Apr 10, 2010 | HP PhotoSmart C4385 All-in-One Printer

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Reset Hp C4385 All in one printer to new ATT 2Wire router?????

Turn on your Wireless printer. You can use the touchscreen in the wireless printerto connect your wireless network. On the touchscreen, press the right arrow key and press setup. Select Wireless Setup Wizard from Network menu, it will search for the wireless routers in the range.

Feb 22, 2018 | HP PhotoSmart C4385 All-in-One Printer

1 Answer

My wireless photosmart C4385 won't let me scan. It's worked in the past and now it won't. It says "USB or wireless not connected." How do I fix this. If it has something to do with my network, please tell...

try doing a copy from the printer it copies fine then its a sotware issue and if it does not copy its a hardware issue
if its a hardware issue please go to the following website and try the steps :
if it copies fine try the steps from the below mentioned URL :
hope this should resolve the problem


Feb 18, 2010 | HP PhotoSmart C4385 All-in-One Printer

1 Answer

Help! Computer stupid!!! How do I get my

you have to check your set up to the wireless .try it the hard wire first

Jan 13, 2010 | HP PhotoSmart C4385 All-in-One Printer

1 Answer

Prints, but scanner does not work, message 'USB or wireless not connected'

You may have to remove the printer software and reinstall it. Be sure to turn off firwall when installing software. Also, configure firewall to allow printer and scanner as exceptions, or turn off firewall when trying to scan

Aug 16, 2009 | HP PhotoSmart C4385 All-in-One Printer

1 Answer


Don't try to scan from the printer control panel.  You need to launch the "HP Photo and Imaging Director" from your computer.  I have HP Photo & Imaging SoftwareVersion 2.0 installed which I believe was obtained from the HP site for the C4385.

The scan function works fine if you use this software.

Dec 05, 2008 | HP PhotoSmart C4385 All-in-One Printer

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