Question about Denon DVD-3910 DVD Player

1 Answer

Player does not recognize or play CDs

My Denon DVD-3910 will play DVDs just fine, but will not play CDs. When a CD is inserted, it ponders it for a minute, then acts exactly as if the CD was not in the unit: the display shows "0:00:00" and hitting "Play" puts up a hand icon (invalid command). Any ideas? I believe the CD pickup is broken but the only part I found that I could buy is "traverse unit with laser and spinner motor" for $113+s/h. Any other ideas?

Posted by on

1 Answer

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 3 Answers
Re: Player does not recognize or play CDs

Thats how some manufacturers sell there replacement parts as they come into the country assembled. it cost let to import but more for us. i once needed a spindle motor for a unit, no replacement except the manufacturer part. Had to buy entire laser assy and thats what they bare selling you too. If you already tryed to manualy clean the lens, look on the side of the laser pick-up. it might be made by sony or a popular manufacturer go by the number printed on the label on the side or bottom of the laser assy unit itself. Good Luck

Posted on Aug 17, 2006

Add Your Answer

0 characters

Uploading: 0%


Complete. Click "Add" to insert your video. Add


3 Points

Related Questions:

1 Answer

My Denon DVD 955 frequently fails to play audio CDs, but never any problem with DVDs. Ist there a fix you can suggest, please? **** P

in dvd player this problem can occur when there is a problem with the spindle motor. it will not rotate at the required RPM for cds. just check the spindle motor. if available replace it and try again.

Jan 04, 2011 | Denon DVD-955 DVD Player

1 Answer

XBR716 DVD drive won't recognize DVDs

If it's possible to play cd and no DVD's the laserunit is defect.

Aug 27, 2009 | Zenith XBR716

1 Answer

Plays cds but not dvds

If the lens is clean (clean with cotton swab and alcohol), then the optics are failing. DVDs require more power and accuracy to be read than CDs. The ability to read CDs but not DVDs is usually a good indication that the optics are starting to fail.


Feb 18, 2009 | DVD & Blu-Ray Players

1 Answer

I just doesn't load/read CD's.

I had the same problems with my four year Denon DVD-3910 and the only solution to it was to replace the laser unit with a new one.

There are some repair service on EBay that offer new laser units for only about 50 € and are also willing to change the laser unit for an extra charge of just 30 €.

After this replacement your Denon DVD-3910 will work fine again.

Sep 10, 2008 | Denon DVD-3910 DVD Player

1 Answer

Dennon 3930 dvd player unable to play sacd in 5 channels only in stereo.will play dvd-a disc in 5 channels

For DENON DVD-3930: In "setup", HDMI sound settings have to be "2-channel". Then SACD 5-channel output is enabled.

Jul 14, 2008 | Denon DVD-3910 DVD Player

3 Answers

No SACD output

Set the HDMI to "Stereo" from multi-channel.

Mar 26, 2008 | Denon DVD-3910 DVD Player

1 Answer

Denon 3910 won't load some dvds/cds and vibrates while trying.."disc error"!

I have the Denon 2900 (about 4 years of use) and until recently, suffered from the same (growing) problem. CD's were very difficult to start/read. I recently found advice which I tried and was succesful with. It was manually cleaning the laserlens. I took away the outer housing by unscrewing all off the on top (6), side (4) and the back (2) bolts. After that I took out the top plate of the laserunit which took two very little screws taking out. Now you are looking at the cd-tray with the lens. Take a very soft and clean cloth and moisten it a little bit with clean water (be very carefull with the moistening, don't allow any waterdrop to come out of the cloth into the laserlens while cleaning! Carefully clean the lens and dry it with a dry part of the same cloth. Replace the top plate and the outer housing and the player will recognize the discs like it's new again. Good luck! Robert Jan, The Hague the Netherlands

Dec 25, 2007 | Denon DVD-3910 DVD Player

1 Answer

No Audio/Video output with DVDs

lost dvd picture and menu screen through denon av2307 composite conection

Aug 26, 2007 | Denon DVD-3910 DVD Player

Not finding what you are looking for?
Denon DVD-3910 DVD Player Logo

529 people viewed this question

Ask a Question

Usually answered in minutes!

Top Denon DVD & Blu-Ray Players Experts

The Knight
The Knight

Level 3 Expert

66413 Answers

Jonathon summesfield

Level 2 Expert

284 Answers


Level 3 Expert

4518 Answers

Are you a Denon DVD and Blu-Ray Player Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides