Question about HP Photosmart Premium C309g multifunction InkJet Printer
Reset hp photosmart premium C310a ink levels
Posted by Anonymous on
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
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Posted on Jan 02, 2017
Please try these steps: 1. Try a color copy of a document by placing it on the scanner glass and check if it prints well or not (If yes please click on this link and refer to it. Blank pages, if not then go to next step) 2. Take all the cartridges out 3. When you would take them out, then pull the lever to the right of the place where the cartridges fit. 4. Then you would be able to take once more part out, this part is known as printheads. 5. Clean the copper contacts on the back and bottom of these printheads with a clean damp cloth. 6. Then clean the copper contacts of the printer, where these printheads fit. 7. Make sure that your printer is connected to wall jack directly and not to a surge protector before you follow next steps 8. Put all the parts back that we took out. 9. Check if printer starts aligning after putting these parts back. (If yes then move to next step, If not follow these steps to align: - Touch the arrow key when the printer is on the home screen. - Select the Setup option. - Go to Tools in the next menu. - Select Align printer and let the printer align)
10. Then after completing the alignment try to make then copy of the same sheet that you tried before and check if it works or not.
11. If not then call the Hp tech support number and tell them the issue that you're facing.
12. What I believe is that they would replace the printheads for you because your printer is in warranty (Because as far I know you must have bought this printer within last one year and all hp printers have one year factory warranty.)
Important Note: Make sure that you don't tell Hp Technician that you're using the refilled or the third party cartridges even if you are using them)
I hope this would work for you
All the best!!
Posted on Dec 26, 2010
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