Question about HP LaserJet Office Equipment & Supplies
Paper jammed when printing legal size and error will not clear
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Posted on Jan 02, 2017
Put a maintence kit in your machine, easy install, everything just clicks in, Every 200 000 prints it should be done, it includes the fuser, all feed rollers, sep pad and transfer roller.
These are great printing machine, they only ever need the MK and on this model a fuser drive gear wears and get noisy, but once that has been done once, it is ok from then on.
KIts seem expensive but they are meant to last 200 000 prints and usally do. These are one of the best most reliable printers in the market.
LINK to part info
Posted on Jan 09, 2008
SOURCE: won't recognize legal size paper
I have a Brother MFC-8840Dn (full legal-size flatbed as well as document feeder). I use Windows XP Pro and a USB connection. I'm not sure my fix works with other Brother models or different Windows operating systems, but it's a way to start troubleshooting at least.
I've always been able to print legal-sized pages from word processing or spreadsheet programs and receive legal-sized faxes. But I never could make legal-sized photocopies or PDF scans. The image was always cut off at Letter size. The fix is a Brother Utility set-up setting:
*** Go to Start / All Programs / Brother / MFL-Pro Suite MFC 8840Dn / Scanner Utility. (This link may also be called something like Scanner Settings.)
*** At the "Maximum Scanning Size", select "Legal" instead of "Letter/A4".
*** Click OK and restart your PC for the new setting to take effect.
It's like magic -- I can now scan a full legal-sized PDF, whether on the flatbed or through the ADF. I also tried a compressed TIFF scan and it came out fine.
**** Make sure your software and/or Brother Control Center scanning configurations are set to Legal if that's what you want for the particular image scan. The Brother Utility setting simply enables the option of choosing the larger legal-sized paper, which then allows the full legal-sized image scan, You always have to set your software to make that choice, just as you would to make and print smaller images on Letter, A4, envelopes, etc. (NOTE: I always start scans through software on my PC, like Adobe Acrobat or PaperPort, and the Utility Setting fix is working fine. However, I just tried pressing the SCAN button on the front panel of the MFC itself with a legal-sized document on the flatbed and through the document feeder. I still got Letter-sized image scans. So, there must be another setting somewhere for starting scans directly from the MFC that I'll locate later.)
I was about to buy a different brand of scanner because of the frustration with legal-sized images. It's like having a new scanner now :) I hope this Utility Setting info helps you troubleshoot your legal-sized image problem.
Posted on Jan 07, 2009
Menu> scroll to Paperhandling> MP Tray type>>(plain) try changing this to cardstock <enter>
instead of MP Tray type do the same for Cassette if you desire....
Posted on May 30, 2009
If paper jam light is solid than checked paper path sensors and toner sensors and if they are aligned correctly than perform cold reset(Keep pressing and holding the green button) if still the issue persists and orange light remains solid than i m sure formatter board is faulty and we need to get formatter board replaced.
Thanks and Regards
Posted on Jul 01, 2009
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