My Cd drive, bundled with my Packard Bell computer will open and close, is detected, but won't read CDs. When I try to open a cd, It asks to put in a cd. The only Cd that has worked was a laser lense cleaner. I have Windows me, and my computer is about 6 years old. How can I fix the problem?
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If you are not facing any other issues other than playing the CDs, I would suggest you to go for an External Drive and get this issue resolved. In case you are facing many other issues and the computer you are using is not a Pentium 4 or equivalent, I would advice you to go for a new computer with better configuration.
This sounds like a common problem. You need to install the drivers (small programs that instruct the computer to notice and manipulate peripherals, like a dvd or cd player, sound card, etc...).
The easiest place to find your specific driver is at the Packard Bell web site under support > Downloads. There are MANY sites (even some that advertise on this very site) that say they have the drivers for your dvd drive, but go directly to your manufacturer's web site. These companies that provide drivers for computers install a program into your computer and there is a fee for use of these web sites.
UPDATE: I just checked the Packard Bell Web Site and was unable to find specific drivers for your particular model. They stopped making them some time ago, and no longer support the model. That being said, you can still conceivably find the drivers, it will just take some investigative work on your part. In doing a broad search on the internet, I found that many people are looking for that very driver, which is an indication it has become hard to find.
Its a common problem with CDs. Check that your CD drive can PLAY CDs. If so either the CD drives optical head is dirty or your CD pack are low quality. CDs damage real easy. Try putting another CD, another brand or you must use CD doctor-something like that. Did that help
"Step 4 - Re-installing your software
Call the help desk and ask them to guide you through the
Please have your Recovery CDs to hand when you call
the Easy Repair line.
Once you have completed the ExtHS process you will
need to re-install Windows and the other software supplied
with your Packard Bell computer. To do this follow the
1. Disconnect all peripheral devices (web cam, printer,
scanner, broadband modem etc.).
2. Insert the Packard Bell Master CD 1 / DVD in the top
CD / DVD drive and restart your computer.
3. The CD will load and display the following message:
Please refer to the section headed Packard Bell
Recovery Program in your user’s guide for instructions
on this utility. Press OK if you want to continue
or Cancel to return to DOS.
4. Press the letter O on your keyboard to continue.
5. You will see a menu with options. Please select option 1
“Standard System Restore” by pressing the 1 key on
6. A warning message about data loss will be displayed.
Press the letter O to continue.
7. The process will take around 40 minutes. Once this is
done you will need to restart your PC. Remove the CDs
and store them in a safe place.
8. If there was a Software Library DVD supplied with your
PC you can use this to install the extra software that was
supplied with your computer. Insert this into the drive
and follow the onscreen instructions.
9. Finally, you will need to install any additional devices
(web cam, printer, etc.) and software by following the
instructions supplied with them."
check to see what formats are compatible with your player, next check that youve seated all cables correctly and have the latest drivers installed. also, if this a recently working drive that went bad, the lens may need to be cleaned or it might be dead. If this is a new drive, it may not work with your computer.