Question about Tomtom GO 920 GPS Receiver

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My Tom Tom don't work at all

I need my Tom Tom on friday night,so I switch on ,I enter the adress ,it's start to work and than after a few moments screen become white and than it was as dead .I can't like switch on again ever,never.It's completly out of service.Do u think I can recover it or have to put in bin?

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TomTom had a similar issue with another model the past year. Contact their customer support at 866-486-6866. It may require a patch or another solution, but their customer is great, and I wouldn't throw in the towel on your device yet.

Posted on Nov 11, 2008

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1 Answer

Screen freezing on switching on


If you have an SD card in try removing that before you power up.

You may also want to try the hard reset.
Paper clip in the tiny hole by the card slot.

Push it in firmly whilst the unit is powered up (not too hard) for about 3 seconds then release
You may have to power down and then up again and even hold down the power button a little longer the first time you do this.
Seeing a few start up issues around at the moment but am not sure if it is a tom-tom update issue or just the tom-tom itself.

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1 Answer

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If iIf you have an SD card in try removing that before you power up.

You may also want to try the hard reset.
Paper clip in the tiny hole by the card slot.

Push it in firmly whilst the unit is powered up (not too hard) for about 3 seconds then release

You may have to power down and then up again and even hold down the power button a little longer the first time you do this.

Seeing a few start up issues around at the moment but am not sure if it is a tom-tom update issue or just the tom-tom itself.

If you do a hard reset you may have to set some of your preferences back too.

Dont forget to charge it for a few hours first before trying to use it !

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1 Answer

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