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Cd/rom not working

My cd/rom drive stopped working the other day. i put in a dvd/cd and nothing happens. i went to device manager and went to cd/rom

this is what it says: This device cannot start. (Code 10) i click on the check for solutions tab but nothing happens.. any advice on what to do next?

thanks rob cd / rom not reading anything....
device manager says device working...
will not accept driver update...

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Try deleting it in the device manager and then reboot your computer to see if it will detect it, then when it asks, point it to the driver.

Posted on Oct 25, 2008

  • Wayne Mineard
    Wayne Mineard Oct 25, 2008

    Addendum: If it isn't recognized, try the Add New Hardware from the control panel. And make sure the driver update is compatible with your OS.

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Can't eject CD from CD rom


Disassembling may be your only option, if the CD is Broken or jammed. Try rebooting and pushing the DVD rom button at boot. I had a DVD explode, I had to remove the drive and disassembling the DVD rom to remove all the pieces.

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My cd-rom location do not show up on my Dell Dimension 8250 computer devices. Why


Click start control panel administration tools computer management device manager scroll down cd-dvd rom drives you might see a yellow question /exclamation mark ? ! or a red X right click to update driver

You might have to physically unplug the leads for this cd/dvd restart your computer then plug them back this should activate the found new hardware wizard

If this does not fix the problem it might be a registry problem
"you only need to do the following"
if you cant see your disk drive in windows explorer


Close all open programs

Click on Start, Run, and type regedit and press Enter
Click on the plus signs (+) next to the following folders

HKEY_LOCAL_MACHINE

SYSTEM

CurrentControlSet

Control

Class

{4D36E965-E325-11CE-BFC1-08002BE10318}

This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.

Upper Filters

Lower Filters

Upper Filters.bak

Lower Filters.bak

If any of the above keys shown in step 4 are listed, right-click on them and choose Delete

After deleting the keys, close the registry editor
Reboot your computer

Open My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone.


Hope this helps.

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1 Answer

EMachines Desktop PC: when inserting a cd drive,nothing happens...


First thing to do is check whether your optical drive is visible in Device Manager:
Right-click on "My Computer" and select "Manage".
Click Device Manager, then look for a DVD/CD-ROM drives section on the right and expand it (click the plus).

If you dont see your optical drive listed there, or you don't have a DVD/CD-ROM drives section in Device Manager then your PC is not detecting the presence of the drive. In this case if it is a desktop PC you need to make sure both power and data cables are securely connected. If it is a laptop, you may need to just reseat the drive (due to its connector no longer making good contact with your mainboard). This would be a case of unscrewing the relevant screw underneath, pulling the device right out (possibly cleaning the contacts, if dusty), then pushing it back in firmly before putting that screw back in.

If on the other hand you DO have an entry in Device Manager for your drive but it has a yellow exclamation symbol next to it then that means there is a driver issue. This is commonly caused by uninstalling some particular cd burning software. It can be fixed by a simple registry edit...
Run Regedit (Start Menu->Run. Type "regedit", press Enter.)
go to "HKEY_LOCAL_MACHINE_SYSTEM \CurrentControlSet \Control \Class \{4D36E965..."
Delete the "UpperFilters" and "LowerFilters" entries. (These will get regenerated...)
Then reboot your computer. Hopefully problem solved.

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think of it as a stove that works on both gas and electric. you use the gas but one day you run out and only the electric works. you need to fill the gas tank first to use it again. In the case of the computer you need to tune the laser or clean it.

Without a lil technical background i would not advise opening the unit to do this. i would take this to a service technician. Purchasing a new drive though would be cheaper in the long run. Even 2 new drives would cost aroudn 60$ online where cleaning from a tech could be that or double.

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1 Answer

Computer


hi gavo,
since its still new, you still have the receipt with you right? better bring it back to where you bought it and let them check it instead, we dont like to void the warranty. :)

were you able to use it even just once? try a different cd, if you use cd in your first attempt, try dvd the next, try movie cd or audio cd, just to isolate the problem.

just post your feedback here,

Jun 19, 2008 | PC Desktops

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