Question about Vacuums
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Posted on Jan 02, 2017
SOURCE: Am i going mad.
Take it back to the store and compare it to another one, and possibly have a store manager help you, if they can't get it, then they should give you a different one and make sure that it will work before leaving
Posted on Mar 20, 2008
Its a possibility then that if the fuse has been replaced that the cable inside has either come apart or you have a broken switch. If its only a year then you should be covered automatically with Hoover's guarantee.
Posted on Mar 06, 2009
There is no real solution other than to call Dyson provided still under warranty.
IMHO, DC17 Animal has a flawed design with the sealed canister (at least as purchased in December 2006 purpotedly has been corrected at this time).
The rubber gasket (where you close the bin at the bottom) is so delicate, that even the routine maintenance of emptying the bin can dislodge it (or even crimp it) so that debris (carpet lint, pet hair, etc) enters the cyclone itself eventually clogging it.
After going throught their recommended solution on their web site without fixing the problem, it was a typical customer service experience on calling. But with persistence in explaining their faulty design to them (particularly with regard to the fact that it's caused by routine maintenance), they'll break down and send you a new cylone unit at no charge - from there on out ensure that the thing is sealed after emptying or performing normal maintenance.
Although the original question is somewhat dated, hopefully this will save others some aggravation in dealing with the problem.
A grumpy old guy who simply insists that companies put service/care back into the customer service/care hotlines....
Posted on Oct 02, 2009
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