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Dyson head shuts off

Head shuts off randomnly

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Hi there,
I am sorry to hear you are having difficulty with your cleaner head. Based on your description of the problem we would appreciate the opportunity to trouble shoot with you over the phone.
Please call us free at 0800 298 0298 (UK) or 1-866-693-9766 (US) so we can provide further assistance.
Best wishes,

Jessica

Posted on Feb 16, 2012

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2 Answers

Why is there no power to the beater bar head?


Hi Greg, it's Jack at Dyson.

From what you've described, it sounds like the issue lies within the main body of your vacuum, and not with the motorised cleaner head itself. Just for reference, DC25's belt is designed to last the lifetime of the machine without replacement - it's protected by a sensor which shuts off the brush bar for protection if something jams it. We'd advise against dismantling the machine any further than is shown in the User guide, as damage could be caused.

I'm not sure how long you've owned your DC25, but it may still be within the Dyson warranty period. If a repair is needed, this could be covered - I'd encourage you to give us a call to discuss this further.

You can reach the Dyson Customer Helpline by calling 1-866-693-9766 (US), 1-877-397-6622 (CA) 1800 239 766 (AU), or 0800 298 0298 (UK).

We'll look forward to speaking with you.

Mar 09, 2016 | Dyson DC25 All Floors Bagless Upright...

1 Answer

Why won't the brush on the head stop spinning?


Hi Glen, it's Jack at Dyson.

Depending on which DC39 variant you own, you may have the facility to shut off the rotating brush bar using the trigger control on the hand grip. The brush should be shut off when cleaning hard flooring, delicate rugs or long pile carpet. Press and hold the button for a few moments to shut off the brush bar:


brush-head-wont-stop-spinning-2a0rwaxytwfzcufve2d4lsjg-3-0.jpg

If you've tried this and cannot shut off the brush bar, please contact the Dyson Customer Helpline directly. Our experts will need to take some further details about your particular machine, and will also be able to talk you through some simple troubleshooting checks to resolve any issues.

You can reach us by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Jul 28, 2015 | Dyson DC39 Animal Canister Vacuum

1 Answer

Why dyson ds 41 vacuum the brushroll is not spinning?


Hi there, it's Jack at Dyson.

Like most Dyson upright vacuums, DC41's brush bar is engineered to shut off for protection if something jams it. After you've checked the cleaner head for obstructions, and removed any threads or hair from around the brush bar, you should be able to reset the machine:


This should resolve the issue, but if you'd like further help from our experts after giving this a try, you're welcome to get in touch. If a repair or a replacement part is needed, we can also confirm whether this is covered under your Dyson warranty.

You can reach the Dyson Customer Helpline on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Mar 13, 2015 | Dyson DC41

1 Answer

How do I adjust height for carpet brush on DC28 Dyson animal?


Hi Laura, it's Jack at Dyson

DC28's selector pad (located by the red on/off switch) allows you to select the correct height setting for the particular flooring you're cleaning. Patented Dyson Airmuscle technology will then raise or lower the rotating brush bar within the cleaner head to the correct level for optimum performance, or shut it off for cleaning bare floors or delicate rugs.

adjust-height-carpet-brush-dc28-dyson-oxwm34v2ww5haas3o0iwr05r-1-0.jpg
I hope this helps, but if you have any further questions or if you're having difficulty with your DC28, you're welcome to get in touch directly. You can reach our experts by emailing askdysonUS@dyson.com

Mar 01, 2015 | Dyson Vacuums

1 Answer

Canister / the head on my machine starts then once you start to vacuum 30 to 90 seconds in shut off / push head reset repeats / have dis assembled no obstructions Thank you


Hi there, it's Jack at Dyson.

I'm sorry to hear you're having difficulty with your Dyson canister's cleaner head working intermittently. We're keen to take some further details, as to help resolve this we would need to know exactly which Dyson canister you own.

If you can call us when you have your machine easily to hand, our experts will be happy to talk you through some simple troubleshooting check to determine which part is causing the issue. You can reach us on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

We'll look forward to speaking with you. If a repair or a replacement part is needed, we can also confirm if your machine is still within the Dyson guarantee period.

Feb 21, 2015 | Dyson Vacuums

1 Answer

Why does my dyson power head keep shutting off


Hi there, it's Jack at Dyson.

If your Dyson vacuum is DC23 Motorhead, you should be able to resolve this by checking for and removing any obstructions from the cleaner head, and removing any threads or hair from the brush bar and endcaps. Our Support video will walk you through the process:


If you'd like any additional advice after you've given this a try, you're welcome to get in touch with our experts directly so they can take you through some further diagnostic checks. You can reach us by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Jul 29, 2014 | Dyson Stowaway DC23 Bagless Canister...

1 Answer

My dyson dc24


Hi there Shane, it's Jack at Dyson.

DC24's brush bar will shut off if something jams it - for example, a rug fringe or a shoelace. Once you've checked the cleaner head for any obstructions, you should be able to reset it. To do this, please follow the steps shown in the video.

It may help to push the red reset button with the eraser end of a pencil or something similar. You should feel a click as you push it in.


The brush bar will never rotate when the machine is standing upright, so please make sure you recline it into the vacuuming position before testing it.


If you do need further help after trying this, please give our experts a call on 0800 298 0298 (UK), or 1-866-693-9766 (US).


Best wishes,


Jack
Dyson Online Customer Support
www.dyson.com

Jul 30, 2013 | Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

Motorhead problem for dyson 21


Hi Laura, it's Jack at Dyson.

I'm sorry to hear you've had difficulty with your DC21 Motorhead. I'm not sure if you've already been in touch with us directly? If not, it would be worth giving us a call so we can confirm if we're able to help under the terms of your machine's warranty.

Our freephone Helpline number is 1-866-693-9766 (US), or 1-877-397-6622 (CA). If you'd prefer, you can email your details to us at askdysonUS@dyson.com, and someone will be in touch as soon as possible.


Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Feb 01, 2013 | Dyson DC21 All Floors Stowaway HEPA...

1 Answer

Vacuum shuts off when engaging power head


Hi there,

I'm sorry to hear you're having difficulties with your DC24. Your machine is equipped with a safety device designed to shut the machine down if it starts to overheat. This may be due to a blockage - the filters may also need a wash.

To locate and remove any blockages, please follow the steps shown in our online support guide:

http://www.dyson.com/support/help.asp?article=1120&product=DC24-ALLFLOORS

In normal use, the filters should be washed at least once a month, as shown in the video below. Use cold water without detergent, and allow at least 24 hours for the filters to dry completely before replacing them.

This should resolve the issue, but if you need any further assistance or advice, please call us free on 0800 298 0298 (UK), or 1-866-693-9766 (US), so we can help.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com


Feb 11, 2012 | Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

I have a dyson canister vacuum and the power head keeps shutting off on me. Am I doing something wrong?


Hi there,

I'm sorry to hear you're having difficulties with your Dyson cleaner. Our advice would depend on which model of Dyson you own, which you haven't specified in your question. Please get in touch with us directly so we can determine which model you have, and provide assistance on resolving your issue with the power head.

You can call us free on 08002980298 (UK), or 1866MYDYSON (US). We'll look forward to hearing from you.

Kind regards,

Jack
Dyson Online Customer Support

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