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the new version has a plastic cover over element wires its best just to change all elements to solve this if you have had this toaster a wile the old elements dont have it,,,make sure its correct ones fitted as they are all different watts ..
your toaster is working correctly if both are off you are in BAGEL/BUN mode ( did i spell that wrong ? ) in that mode it will only toast the cut side .... Please if this answer helped , please rate this 3 or 4 stars . and keep me in the paid answer department . A 1 or 2 may knock me down into the unpaid ranks. Thanks Cactus Bob
All the element's are available on e-bay u.k. for about 6.00 gbp. Alternativley you may be able to repair it. Put the toaster on it's side with the bottom facing towards you and the knobs on the top. Remove the crumb tray and then remove the bottom (usually the screws are located in the feet). There may be one more visible screw remove that too, then you will see a rail at the bottom that secures the element's in place. Loosen off the nuts at each end and slide the rail down, undo the two bolt's feeding the power to the element's and slide the element out.Go over it with a continuity meter and see where it's broken then move the element wire about to bridge the circuit.Test it again and reassemble. I repaired mine this way.Or, simply replace the element using the instructions above.Easy!